Yeung’s Dental PC

This review is years late but I originally scheduled an appt with Michael but he was on vacation so Sammi covered. Afterwards, every time I tried to make an appt with Michael, the assistants indicated that I was not allowed to because Sammi said I could only see her even though her schedule was not convenient for the days I was able to visit the office. I had a period where my insurance was on hold for a 4 months switching to a new plan for which I called the office twice to remind them that I would not be in for a visit for my Invisalign until my insurance kicked in again. The assistants indicated they made note of this but 4 months go by and when I scheduled an appt, the first thing Sammi wanted was more cash up front to make up for the insurance not covering for 4 months and she indicated she would «refund» the rest once insurance caught up. During this time, she tricked my brother who was picking up my aligners for me to pay $ 300 for one set of aligners indicating that was how much they normally cost and he didn’t know any better. After he told me what she said and had him pay, I called to figure out why it was done, Sammi passed the phone onto her assistant and I was told I was not able to visit until the insurance paid for the rest. I never was able to make another appt with them and they continued to take insurance money AFTER the thousands in cash I paid for my service which I counts as insurance fraud. Beware and I am hoping on contacting the board of dental medicine regarding this.

I was in their 2 locations and seeing diff dentists. During my recent visit, I just schedule an appt for regular check up. Didn’t even know the dentist was on vacation and the replace dentist was seeing patient. She was not able to help me for anything beside cleaning. Going back again in 2 weeks because my tooth was in pain. Schedule an appt and went up. Dr Michael was telling me I have to see the same dentist who did the filling to fix the problem. I was told the dr was paid individually and even they in the same group they not responsible. They claimed they called me not to come and reschedule. No called was received on my end and only text I received to confirm an appt 1 hour before my appt. Took 2 days off and nothing was done. Not professional at all and will not recommend anyone to go. Even you do go, make sure you know which dentist fix which tooth! Other wise you will be going few times for the same job but diff tooth!

Dr. Michael Yeung takes great care of patients. He’s fast with a soft touch!

I was pretty nervous going in but was put at ease right away, received excellent care from Dr. Michael Yeung, true professional service, all options were explained in detail, and the appointment went as smoothly as I ever could have imagined, best of all I couldn’t be happier with the results! All the people in the office were very attentive and very knowledgeable, the front desk receptionist, Virginia, patiently explained my insurance coverage. Office (139 Centre St location) is relaxed and in a cool surronding, the digital xray machine got me! Would recommend without hesitation!

I had a routine cleaning done at Yeung’s Dental yesterday. That was my second time going there. I switched to them was not because the dentists are good but the location is more convenient.
Dentist Mr Michael Yeung asked his assistant to take x-​ray of my teeth after he completed the cleaning job. That assistant was sooooo rude. She placed the plastic x-​ray films into my mouth & made me to have a nausea. Then, my tears came down.
Instead of saying something to comfort me, she gave me an attitude. She said I should bear with the uncomfortable feeling so that she could get her job done faster. She complained because I didn’t bite on the film «correctly”(what the hell she was telling me???). She also said I needed to relax so that my tongue would not press on the film (how could I relax? I was about to cry!!).
As soon as I walked out the dental office, I told my hubby about my horrible experience. Then, my hubby said to me that the assistant treated him nicely. Alright! Was it a bias because I’m not a man?!

I called Yeung’s Dental to ask how much a cleaning would be and was told it was $ 60 so I made an appointment for 4pm. I was kept waiting until 4:30 in the dental chair. When Dr. Sammi Yeung came in, I asked her as I have always asked every dental hygenist if she would please hand clean my teeth as the high frequency noise of the machine is very unpleasant since I have serious issues with my hearing. I have never ever had a problem before with the dental hygenist not cooperating and being courteous. Instead, Dr. Yeung snapped that she was a dentist not a hygenist and to do it by hand would cost me $ 400. So I had no choice and she cleaned my teeth with the machine. Ordinarily– in my experience at least– a routine cleaning takes from 20 – 30 minutes. After approximately 3 MINUTES ONLY she was finished. I said, «is that it?» And she said, longer than that would be a «deep cleaning» and would cost quiet alot more. I RECOMMEND NEVER USING THIS DENTAL CLINIC!!!

Not on time. The first appt of the day is at 10AM. They double or even triple book appointments AND the staff and dentist do not arrive before 10AM, which means there’s usually a line waiting at the door. I showed up at 9:45 and there was already a man waiting there. Others started to arrive and two older men claimed to be the first to arrive! My work schedule is typically packed with calls and meetings and I don’t have time to let 2 elderly retirees go ahead of me for dental work when I have to be on a call 90 minutes after my scheduled appointment. I did express this concern to the staff and they were able to quickly accommodate me and get me out by 11AM, which is when I needed to be done by!

Had a wonderful experience with Dr. Nyssa Lin here today. She’s friendly and professional, and I was at ease the entire time. She told me my problem and my options, but didn’t try to hard sell me anything (or scare me into one), which was great. I’ll be going back to her again for sure!

Where do I start? I started coming to the Yeungs about two years ago for routine cleaning and they are fine (they don’t have hygienist and the dentists do the cleaning themselves). I had four wisdom teeth coming out that are impacted and I was taking my time to take them out.
I had originally planned to get an oral surgeon with anesthesiologist that could put me under and take them all out at once. However, Dr. Michael Yeung, told me that my teeth need to be taken out right away because he’s seen cases like mine where teeth have started to decay due to the impaction and then I will need a root canal. Terrified, I made an appointment to get two of them (left side) taken out two days later. I had his sister, Dr. Sammi Yeung, perform the surgery because I heard from friends that she is more efficient. However, when Sammi took my teeth out, she said that my teeth were fine, there was no decay. At this point I felt that her brother misled me and coerced me into getting my wisdom teeth extraction there.
At this point, it was too late and I might as well get the other side done by them since the first surgery went well (took about 40 minutes and I healed without any complications). I went ahead and scheduled for the wisdom teeth extraction for my right side with Sammi again.
My right wisdom teeth were more impacted and this time the surgery took much longer, over 1.5hrs. Here all the things that went wrong:
1. Sammi was getting frustrated that surgery wasn’t going as smoothly and hurried through the end of the surgery (she practically ran to the next patient and just left me without any instructions or reassurance that the surgery was completed).
2. In fact, she started giving me an attitude and complaining how my teeth are «too big» and how it wouldn’t come out.
3. She took 3 x-​rays in the middle of the surgery because she wanted to makes sure she wouldn’t hit the nerve. (While I appreciate her caution, I don’t think she should have subjected me to excessive radiation exposure because she is not experienced/​skilled enough to perform this surgery. This did not happen in the previous surgery.)
4. I asked her if I could keep my tooth and she scoffed at me and rolled her eyes. (Are you serious?)
5. The skin on the right corner of my mouth actually ripped because the procedure was prolonged and she was so rough towards the end (this counts as a complication of the surgery, something that didn’t happen the first time).
6. My prescriptions for antibiotics and VICODIN were written by the receptionist. I was not given post-​op instructions the second time around and was just sent on my way.
7. The surgery took so long that I had to ask her to stop and give me more lidocaine because the previous dose wore off and it was starting to hurt.
The trauma she caused was so bad, that she actually had the receptionist call me the next day to make sure I’m okay and didn’t hemorrhage to death (again, something that didn’t happen the first time). The first time I only took vicodin once because it made me itchy and the ibuprofen gave me sufficient pain relief. The second time around… OH MY GOD. I was in so much pain I actually started crying and writhing in pain and the ibuprofen wasn’t enough, so I had to take a few doses of vicodin to sedate myself (not exaggerating, that stuff knocks me out).
Luckily, I had the two experiences to compare, so I knew when all these things went wrong the second time around. I actually spoke with another dentist afterwards and was told that most dentist shy away from extracting impacted teeth because it’s a complicated procedure, and they would usually refer the patient to a specialist. Now I realize these Chinese dentist just want to make a buck and will risk the patient’s safety and their own license.
DON’T GET SURGERY DONE HERE!

After the unpleasant experience with Dr. Sammi, I vowed to never return here again BUT — they sent me a post card for a wisdom tooth extraction. AND I made the appointment to see Dr. Michael Yeung. He was nice and direct, answers to your questions and — I’m not sure if he gave me laughing gas or what. When I walked in I was extremely nervous but after 2 injections of anthesia, it literally felt like he took a min to extract my upper right wisdom tooth! I walked out with no pain, literally a walk in the park. I was all giggles o_​O”
He prescribed me pain killer and this other medication, overall I give this doctor 5 stars!
I don’t know why the negative reviews about him, I’m just glad I didn’t receive any of a bad temper. Perhaps I caught him in a good mood? Either way, I recommend him for wisdom/​tooth extraction! Make appointment with him, don’t waste your time on Sammi.

The staff were friendly and already had my paperwork processed through ZocDoc. The wait was very short and the cleaning went well. I will return to get my wisdom teeth pulled soon!

did not enjoy my visit at all here. First, I called my insurance TWICE to make sure Dr. Yeung accepted my insurance, and they made sure of me that they did.
I went there on my day off, only was told that he did not. I was like, no way, I called the insurance myself right there on my cell, and only to find out that yes, in fact, he did take my insurance! And the receptionist called one time again after that to confirm again. only that it wasted about 70 mins of my time!
fine, whatever, life goes on, I was walked back to the examine room by the dental tech. She shoved a piece of uncomfortable rubber in my mouth, and next thing I knew, she started to shoot xray films WITHOUT telling me first. And I DID NOT actually wanted to have xrays done!
So I quickly told her, «I am sorry but I did not want the xray!» but she ignored my request, said «just a few more!» and continued to shoot the xray films.
Later, Dr. Yeung came over, and said angrily, «first of all, I don’t even know if I am gonna get paid today because of your insurance, and if you don’t want to have the xrays done, I cannot guaranteed if you don’t have any tumors or cavities in your mouth and you would need to sign a consent that says we will not be responsible for anything and that it will take me a long time to actually even type up for the consent!»
first of all, we called like a million times to made sure that my insurance was ok! and second of all, I have every single right to refuse the xrays! And his tech already took a whole bunch WITHOUT MY CONSENT!!!
and third, I am a freaking medical provider myself and I can guarantee you that I have no freaking tumor or cavities what so ever! And to just hear such impersonal and rude things coming out from a dentist was just purely UNPROFESSIONAL!
the dental tech walked over with a consent for me to sign soon after that. I, of course signed them. And this was already 100 mins PAST MY APPOINTMENT TIME.
by the time I was seen, all i needed was a cleaning, I felt like Dr. Yeung rushed through the whole thing. The whole time, water was dripping down my neck from the corner of my mouth
Afterward, the dental tech came over to give me a «dental polish» which left me with a bunch of toothpaste on my mouth that she failed to tell me about.
I walked out of the clinic, feeling humiliated, and with a bunch of toothpaste around my mouth that I later discovered.
And guess what?! just saw my dental claim, and all the UNWANTED XRAY FILM is gonna cost me $ 50 bucks out of my pocket cost.
NEVER AGAIN AM I GOING TO SUCH A PLACE.

JUST AN FYI– with scheduling:
I called to make an appointment with Dr. Yeung’s office. I explained to them that I had a primary and secondary insurance, both of the insurances they accept. Once I made the appointment in the beginning of the week, I thought I was all set, but then I received a voice mail the day before the appointment stating that the insurance stated they may not cover it. When I called back to explain to the secretary she was rude and made her point that because there was no guarantee they would get paid I would have to pay out of pocket the cost (not the fee of my insurance but what a private patient would pay $,$$$‘s) and there was nothing else she could do. I told her that with my experience my secondary always pays what my primary insurance doesn’t but she stated well we do not know that and it felt like i was just being rushed off the phone unless I wanted to pay out of pocket. Not a pleasant experience for a patient/​consumer/​customer. I expected them to put my service as the priority, bill my insurance and then contact me after-​wards IF there was a problem. It came across like they were only concerned with getting paid, an approach I did not find to be patient friendly.

We (my spouse, son, and daughter), been a patient with Dr. Yeung, since 2011. The office is nice and clean, and easy schedule an appointment. Doctors always took his/​her time to explain my questions and my concerns. Highly recommend.

I booked an appointment on Zocdoc for this office as it was one of the few that accepts my dental plan. I arrived at the office, filled out a bit of paperwork and waited no more than 10 minutes to see the doctor. The doctor himself did the cleaning, and, while it was fast, he was thorough. I liked that Dr. Yeung explained what the x-​rays showed (even though I didn’t have any problems that required further work), as I felt like I was more involved in my care than at most offices where they just lecture you a moment and disappear. I will certainly return again as I felt the office was very honest and friendly.