Zara

The lines are soooo slow and long. The cashiers take their sweet time to ring people’s clothing. After 25 minutes, the cashier was very indifferent and kinda rude. Seems like she was over it-​however that is not my problem. As an employee, you have to have great customer service, I don’t care what kind of day you’re having. I asked for a bag (since I was returning and then buying new items) and she just handed me the clothes with the receipt on top. I told her thanks and she was like «mmhm»…ok. Before that I asked one employee about something and she kinda rolled her eyes before she answered. Okay…

So So Disappointed!!!
Today i wanna post a review to zara store!!!
I never post any reviews but today i have to
So im a big customer of this store and never had bad experience. But today i wanna share my awful experience! Location of this store is 503 Broadway street soho location!!! I went on the second floor to the fitting room with whatever i wanna try, then i have to get another size and i ask employee over there that i need a size bigger … I was waiting around 20 min and keep asking her for how long i have to wait more she was telling me 2 minutes…2 minutes… I couldnt wait more and i went my self to pick up the right size. Downstairs i ask another employee for piece and size that i need … He finger me the place where it will be and never bring me anything How this is possible? What kind of service is that??? So after i went back upstairs to tell her that i got whatever i need and i wanna try she told me in a sarcasm manner that i have to get in the line again, after that i called manager and she went to her and ask her, she told them that im lying that she brought me the size and i said that i dont need no more… Which is unexpectable at all, so how would the manager let her talk that customer is a lier? So manager let me use kids fitting room, which im thanking to her but still what kind of employees they have… After i try and pick the right size i went to the register on the second floor, was waiting in the line around 15 minutes when cashier told me that those registers for return and exchange… So where the sign for that? Ofcourse i end up bying nothing and left without anythingI usually go to 5 avenue store and never ever had any experience like that … I buy something every week from Zara but this location never see me again and i bet a lot of other customers! Worse location ever!!! Feel bad for zara owners!!! Im in shock how owners keep employees who doesnt care if the customers buy or not! But i think the all concept of the store business to sell!!! Not to make customers go away!!! In this store they not interested in sale at all
I hope they take any action!!! The customer service of this location worse then any store i can imagine!!!

My friend and I went here, because she needed to return something, and the workers took too long to do it. She just had to return ONE thing. Obviously no worker here knows what they’re doing, because a long line behind me, and all of the workers looks clueless. Never coming back!

Super large store. This store beats the store in Philly any day! The crew was pretty busy, but still offered to help. With the volume of people at this store, shopping can get a little overwhelming. Checking out downstairs in the men’s department was super fast in comparison to the long line upstairs in the women’s department.

For starters I like Zara. They have so many cute looks and some good prices on certain clothing. The store is so organized and very easy to find certain items. I dislike going through disorganized racks where you don’t know what you would find. But Zara is organized in every store I go to. Coming in they had a beautiful all white outfit exhibit as you enter which was stunning!
I just think some of their clothing is overpriced for what it is.

Since I can’t post about
I’m posting here.
Let me start out by saying that I have worked in retail for 25 years from small boutiques to large flagship stores in Manhattan. I have never been so outraged and completely dismayed by the poor judgement and customer service that I have received by
. Then again, I’ve never been in this situation, but I never thought it would have come to this.
Will try to keep this short… Bought a pair of shorts (they were damaged). Called to get them replaced and have the shipping expedited (they offered to pay) so I could have them time for my vacation. Second pair was damaged. Bought a third pair from a store and they ended up being damaged too. I gave up on the shorts and shipped all three back to
using a return label from one of the orders.
After about a week I see a credit from Zara for one pair of shorts, what about the other two? I call them and they say they will look into it and call me back. Thee days later no call back. I call again… still looking into it. A week later nothing… I call back, still looking into it… 4 days later. I get a voicemail on a Saturday night at 5:30 pm saying that after extensive research they found no proof of other items shipped in box. WHAT? Ok, an obvious mistake. Someone must have been careless, lazy or something because there were THREE pair of shorts in there. And also, what about the $ 9.95 expedited shipping that was supposed to reimbursed that I have brought up multiple times already?
This story goes on and on for weeks and weeks! I made several more phone calls, emails, call to headquarters (no one has gotten back to me yet from them). I asked to speak with management, get names, specifics and they never once put me in contact with «upper management» (the people who are apparently making the decisions).
I invested hours of my time and energy into this matter. Not because I’m going to cry about losing $ 60 but it’s the principle here folks!!! I sent back three pairs of shorts and you lost two of them and refuse to fess up or even think (hmmm maybe we made a mistake). And yet still, no reimbursement for my expedited shipment.
So
I hope someone has some common sense here. And think, wow this lady went through a lot of trouble. Maybe she is right and we just lost her other items. I was a fairly new customer to Zara and liked the clothes and had spent over $ 500 with them. Not a ton of money, but I had planned on continuing to shop with them for me and my two young children as I liked the price point and the clothes.
Best of luck to anyone else that has a dispute with Zara. Such a shame.
Sincerely,
Overly frustrated, annoyed, flabbergasted, and outraged customer.
p. s. I signed up for Unilocal just to leave this review.

There was a woman on line yelling that the cashier didn’t know what he was doing, and at first I thought she was crazy.
I am on her side now. This store needs to hire better employees. Nobody knows what they are doing.
I have been standing here waiting for over 30 minutes after asking if they had my size in stock, and the employees continue to pacify me that they are «getting me my pants» and then I see the employee who was assisting me standing casually folding clothes. I ask him what happened to my pants. He said «oh I thought you left.» I have not moved from this spot.
If you are too lazy to check if you have my size in stock, just flat out tell me. Do not make me wait here for 40 minutes and go hide hoping I will go away. That’s like childish behavior.
And he didn’t even remember what I asked for, after numerous times of telling me he was getting it for me.

I’m in the Big Apple at least a couple times a year. Last time we visited it ended up being much colder than anticipated, so I made a stop at Zara to pick up a light sweater and shirt. Unlike my wife, I’m not up to speed or current with today’s fashion trends. But, she likes this place for one reason or another. You can usually find me shopping at Burlington Coat Factory or Marshalls. LOL
I find the clothing here to be of average quality. I bought a handful of shirts here and they all have been fraying after having taken them to the cleaners a couple of times. It’s certainly not durable clothing by any means, but everything in the store seems to be moderately priced. That said, I find the clothing to be more fitting for slender types.
I didn’t find the store associates to be very helpful at all, but I usually don’t like to be bothered too much when I’m shopping for clothing. The lines to the fitting rooms were absolutely intolerable, but we were here on a weekend and it was packed to the lid.

This store has the worst manager’s I have seen as a costumer they talk to there employees like trash. Just imagine when u ask one of the manger name Andrew anything about where to find a clothing or ask if they have other size he always give you a nasty attitude an lie to you when you are a costumer spending thousands of dollars a year in this store.
They have move him from so many store please get ride of him he make your company an all who works with him miserable one spoil lemon rottens the who bunch.

Came here with my boyfriend to exchange my jacket. Asked a guy for help, he seemed very disinterested in helping us and just pointed vaguely in one direction so we found what we needed ourselves. Then we got online to do the exchange. Repeated myself several times before they understood I wanted an exchange. Then they asked me to do everything, take the jacket out of the box, show them the tags etc. Guess I should apply for a job here since I am doing all the work anyway, I’d easily make employee of the year.

This new Zara is a dream compared to the old one between Houston and Prince. It’s spacious, airy, and super high tech.
When you go to the fitting rooms, the associates take your clothes and swing the hangers over something that detects and counts the items you want to try on. It’s a little glitch-​y if you have too many items, but still awesome. The craziest part was when I was trying on a jumpsuit in the fitting rooms, the screen that’s in the room pulled up the jumpsuit that I was trying on! From there you can request a different size, check availability (i think) and see it on the model at
. I want to say that it was an interactive model that moved around. Kind of creepy but totally amazing.
Had to knock down a star because the lines to the fitting rooms are unreal most of the time. You have to be prepared to wait a while.

absolute WORST Zara I’ve ever been to. Not one employee had any sense of urgency. We waited 45 minutes in line for a fitting room and just gave up and got out. I then waited with a friend who wanted to buy something for another 35 minutes in the pay line. There were only 6 people in front of us… I will NEVER return to this Zara.

Customer service needs improvement — was unaware that no drinks were allowed in the store (guy at the door didn’t say anything) and so I continued shopping with iced coffee in hand (closed lid by the way). Worker in the store then approached me with the most terrible attitude.
It’s not the policy that’s upsetting, just the mere rudeness exemplified by staff. I’m more than happy to discard my drink upon request OR had I known about the policy. You’d think I committed a federal crime with the way her attitude was.
This is a negligent matter, but speaks to the general feeling I’ve had about their customer service — have frequented this location numerous times.

This place was a madhouse. While the sales were great, you needed a lot of time to be able to actually look let alone try something on (line was almost out the door).
I had never been to a zara before, and while their clothes were pretty not many options for short and or muscular girls.

Worst experience at Zara. Went to the Men’s section to exchange a coat in which the button broke (due to Zara’s bad quality). It was 35 days after purchase. Manager in men’s section gives me a bad attitude about exchanging for a new coat and tells me it’s final exchange no returns after that. This is a policy he made up (ie he lied to his own customers) and also a horrible attitude.
Would not go back to this store.

I love zara, HOWEVER
This location,
often do not have many sizes from new collection in stuck, And I’m tolking about new suite arrival :(
AND THE Fitting Room for man Extra small !!!
The Flore in the fitting room alway dirty

Love Zara’s women’s, but trying to find any help or customer service is a real problem in this store!
I spoke to one employee who told me she was going on break and to find someone else to help. After searching for someone else for five minutes I asked for a size which they said they had and waited 10 minutes for her to look for it. She came with the item 2 sizes larger than was asked for and said it’s all they had but it will fit my wife as it runs small. How would she even know if it would fit her as she was not there nor had she ever Iaid eyes upon her!

As we grow out of the young adolescent life we need to start dressing in a more respectable attire. This place fits the bill, one step up above H&M. However this location is a zoo.
There’s too much traffic and clothes is scattered around everywhere. I would give another star if they had a spot for me to sit while my girlfriend shops, but instead I stand here awkwardly in the corner with other fellow men awaiting for their significant other.
Overall, I would go to another location where I can at least shop without having someone breathing down on me.

Compare to other Zaras, this Zara has the WORST customer services.
Lines are usually extremely long. During the Zara sale in June, my sister spend like around 45 minutes picking up two blouses and when she went to pay for it the cashier was saying both item’s price was incorrect and ripped the sales tag off. When my sister brought the manager to the rack where she got the blouses, he did not know how to react.
They were so unorganized and at the end they did not even apologize for their mistake and wasted so much of our time. Even before this experience I have encounter to similar problems with the cashiers. I would prefer the 34^th Street Zara, employees are better there.

I love Zara, but this store was crazy crowded. I didn’t see anything I liked this season. Men’s clothes are downstairs. If you live in New York, I’d recommend visiting another Zara store to avoid the shopping hordes!