Chase Bank

This review is especially for Mark A. Cheatam however all the employees around him seemed equally component and polite.
I was told by my Chase bank in Chicago that all I needed to do to raise my withdrawal limit on my debit card was to call the bank and have more in my account than I wanted to raise it by. So I call from the airport hotel getting ready to go over seas for 5 months. They transfer me 6 times and finally tell me I need to go to a branch to get my withdrawal limit raised.
I’m in NJ. I don’t know how many of you have tried to drive in NJ. If you are not from there it is such a nightmare. So we get a cab thinking this is going to be an in and out process of going into the branch and getting my limit raised, boy was a wrong.
My banker was Mark A. Cheatam. The way he handled my case you would think he was the one leaving the country later that day. He stayed on the phone with customer service for 45 minutes and never lost his cool but also never settled for less than what I needed. At the end of our transaction he gave me his email address and told me that if I had any problems to just email him from over seas and he would take care of it. I felt so comforted to know that even from the other side of the world I had a contact to take care of me should things go bad while I was over seas.
Thanks Mark!