Delta Optical Outlet

I had a good experience. The Asian woman who helped me was really polite and funny (I forgot her name). Customer Service was on point. I was recently in a pinch, since, I lost my main pair of frames and the other back up I had was an older prescription. I needed my main back up glasses to be repaired. However, they have always given me issues, ever since I have bought them (which is about 4 years ago). More specifically the left hinge, the screw has always fallen off. This time the hinge got really messed up.
They charged me $ 78. Some people may think that’s high, I don’t know. They fixed it pretty fast. I am satisfied overall with the service. The glasses and the hinge feel sturdier than before. Now, I have a place to go in the future for eyeglass repair.

I am very unhappy with Bianca and the service provided. My sunglasses frame cracked and I wanted them fixed instead of paying another 400.00 for new frames, only one 1 year old. I was quoted 58.00 to fix with the explanation that there would be a small bump in frame. When I went to pick up the glasses, they were painted across the top of frame and looked very cheep. Took away the Fendi look totally. I was told the repair person had decided to paint the frame without contacting me. I told Bianca I was very unhappy with the repair and that if they couldn’t restore the frames, I felt they needed to replace the frames since nobody call me for concent to paint the frames. I was told they would remove paint. When I returned the second time to pickup the glasses, not all the paint removed and looked like Hell. Instead of pushing the issue, I let Bianca know that I was very unhappy. I have decided that the approx 3000.00 a year that my husband & I spend there will be spent elsewhere.
This is not my first bad experience with Bianca and Delta. In both situations I was given B.S. information and a lot of «back peddling «excuses. I am a very fair person and this place is a ripoff!!!
WOW…After writing this review, I don’t feel so bad after reading other reviews. The owner should really pay Attention!!!

terrible fking customer service. they are impatient with you and make u look like the one whos selling service

My prescription CD sunglasses broke and I didn’t want to buy a new pair, so I decided to have my glasses repaired at Delta Optical, per my optometrist’s referral. They welded the broken hinges for $ 68. OUCH! Sooo expensive for such a tiny repair.
I’m giving three stars for the craftmanship, the attention to detail and the quality of the repair.

I came here with my husband to get an eye check up done. It was easy to find and there’s ample parking in the area. We came 10 – 15 minutes prior to our appointment and were seen almost immediately. Barely any wait time. The doctor was really friendly.
I told him I get dry eyes. He recommend taking omega 3 fish oil, as well as, using a hot compress for 5 minutes daily. Said it’ll help open up the glands in my eye. The doctor was great and very friendly. Our insurance covered the check-​up so not sure what the cost would be if someone didn’t have insurance.
Overall a good place and great service.

Everyone keeps on reviewing this place as overpriced, but if you’re looking for quality lens then you’re looking at the right place.
When I came here looking for a new pair of eye glasses, I was surprised by the quote the manager gave me for a pair of frames, it was $ 300 after my insurance coverage! So I talked to her and told her that I was running on budget and asked her why the glasses were so expensive. It turns out that they quote you the price for the highest quality lens. If you’re looking for something not too fancy, just let them know and they give you other price ranges with other lens options.
I really like the service here, the manager is really friendly and she’s knows what she’s doing, I asked her a lot of technical questions and she answered them all easily and clearly.
So don’t pass up this place just because of the ratings. They have a wide selection of glasses and all it takes is some communication to get the right price range for you!

I only visit this place to go to the eyedoctor next door. Because the first and last time I went here they ripped me off — charged me like $ 600+ for a fendi frame and you know what it wasn’t worth that much, and I fell for it. Never gonna go here again for that. I mean you can give me a decent pair of glasses, even LensCrafters charges less

I lost my prescription Ray Ban reading glasses and located them two days later in an elementary school lost & found! When I picked them up, the earpiece was bent and the hinge was broken. I brought the glasses back to the store where I purchased them. The store said they couldn’t repair them, but could sell me new frames for $ 115. They gave me a card for Delta Optical and suggested I give them a call. I left the store and drove right over to Delta. They looked at my glasses and said they could fix them and told me to come back at 6:30. The repair was ready on-​time and the glasses worked and looked like new! The repair was done same-​day from a walk-​in and it only cost me $ 38! ($ 77 savings over having to buy new frames!)

I came here because i thought the prices would be good. However, even if i am paying a little less, i would NEVER VISIT THIS LOCATION AGAIN!
This place is so unprofessional. The manager, who runs the front, is constantly on her phone. If i’m going to pay money, i expect some decent customer service.
Aside form this, she had charged me more than she stated when i first came in. I realized in the end she’s just trying to take my money, and uses manipulating lies to attract customers at first.
I ended up going to Costco, AFTER I PAID HER.
So untrustworthy. GO TO COSTCO.

Is there such thing as negative stars? Coz thats how I’ll rate this optical shop. I agree with all the bad reviews. So dont be fooled run away from this place.

I do not mind if businesses charge what is fair, even if they charge a little more than what is fair because they do need to make a profit to pay employees, reinvest in the business, and make money for the risk of running a business. Yet, Delta Optical Outlet has no problem ripping off its customers. I cannot believe they would continue with such practices in light of Unilocal and other consumer review sites.
Last night, I went in because an arm to my Silhouette eyeglasses was broken. I purchased a brand new Silhouette arm from another vendor and I wanted Delta to attach the new arm. I know they are familiar with Silhouette as they sell these frames in their store and a few years ago I went here to have them adjust my previous Silhouette arms. Anyway, the lady at the counter whom I’m assuming is the owner from previous Unilocal reviews, said that she would charge me $ 48. I thought this was too much so as I was getting ready to leave, she said that she would charge me $ 38 which was still too much.
I subsequently went to an eyeglass repair shop in Hayward. The person there clipped the new arm to my glasses in fewer than 30 seconds. Most importantly, he did not charge me anything even though I insisted twice that they charge me at least something.
As Kat O. said in her review, «this place (Delta Optical Outlet) will RIP YOU OFF». Run away from this place because they will try to RIP YOU OFF.

Great place to shop around for buying eyeglasses. Great selection and very friendly service and know exactly what they are selling which is pretty rare these days. Pricing is also on point or better than big company optical stores! I will definitely shop here again.

This place will RIP YOU OFF left and right!!! The owner told me that she has her own lab so her price is better. She also claimed that her prices on frames are 20% — 30% less than retails. I fell for her crap! It turned out that she charged $ 60 more than Costco’s eyeglasses prescription for the same type of service. I ordered a pair of Maui Jim and she charged 30% more than MSRP. I later came back and she claimed that her glasses are the authentic and all the internet prices are knocked off. I showed her the price from Maui Jim then she said her frame has special lenses. I think she is a full of it. You guys should avoid this place!

They are pretty good. Everything I buy there I can go back and have them fix it whenever I need for no additional cost. Nick is always really nice. Bianca is also really friendly. They do kind of direct you in a certain direction for glasses but I don’t blame them. Business is business. But if you are aggressive and know what you want they have a good enough selection to suit your needs. They always seem very flexible with my needs. They even sent me my glasses since I moved out of town. Everyone in the store/​office are super nice and seem like family!

I’ve been buying glasses from this place for year! I highly recommend them! Both of the owners, Bianca & Luke, know what they are doing when it comes to creating the best quality, thinnest lenses for people who do not need «coke bottle» thick lenses! I’ve tried Lens Crafters and other places only to walk out disappointed. I receive many compliments on my frames when I am out shopping. When they ask where I got my great looking glasses, I tell them to make a trip to Delta Optical! I used to live in Fremont but now I moved to Lodi and I make a special trip to get new glasses at Delta Optical. They have a very large selection and everyone who works there is very courteous, professional and great! Forget Costco, Lens Crafters, Sears and other places who don’t even realize that «thin lenses» for people with a high index even exist! Go to Delta Optical! It will be worth the wait (since they are busy most days) and you will be happy with the outcome!

I used to go here to get all of my prescription glasses and contacts. I have also referred several people here. Not any more. That was years ago. Something has happened since then and the woman who runs the store has gotten rude and greedy. Their prices are high, too. This place will never get another dime from me or my family, nor another referral.
Save yourself a lot of money and buy your glasses and contacts online or at Costco.

This place has high end quality eye gear you can pretty much custom make your own glasses from frames down to the shape of your lens what’s nice is also you can pick pretty much what material your eye wear is made of! I always recommend them as they were passed down as a reference to me as well! Nice people and very knowledgeable! high quality products so don’t expect to be a cheapo when shopping here but they pretty much will cover most major insurance.

I had a distasteful customer service experience with this vendor.
Rude — I did not see many options in the Fremont area for opticians for glasses replacement on an existing frame so I went to them. The lady at the counter was outright rude. I was probably pronouncing the optical company Seiko wrongly. She corrected me in worst way possible. I was looking for high index glasses and had educated myself a little bit about them. She quoted me a price and that was it. Asking any questions about my vision plan discount or options available was a no no for her. She told me bluntly to shop around if I had any questions about the price. Worst customer experience ever.
Pricey — I went for a repair job and I was charged $ 20 for a wireless frame bushing replacement when you can get a new pair of glasses drilled and mounted for $ 80.

So… my husband came here the other day to ask if they cover VSP and was told that they do.
Today, he went back with me in tow. They asked his price range for frames and he said about $ 200. So, what does the sales dude do? He pulls out the ugliest cheesy looking frames on the planet and tries to mar my man’s beautiful face with them. Then, he pulls out these really cool looking glasses from some Scandinavian designer that cost four hundred something dollars.
So, my man asked to be shown some Ray Bans because the Ray Bans he has now look really great. The dude reluctantly takes us over to them and my man sees some Dior glasses that he likes and I, never having worn glasses, have no idea how much they cost. Anyway, I assumed they’d cost about the same as the Scandinavian ones. Oh, hell no! $ 210
Then, he tried on some Gucci frames that looked great. $ 279 So, I was willing to ignore the fact that this guy basically tried to fool us into thinking it was $ 400 or ugly. Then, we pull out the insurance info and they tell us that our insurance only covers standard lenses and they only sell high quality lenses.
Mr. Amy R: But my insurance is much better at my new company. I thought…
Amy R: Let’s go. Now.
Inexperienced shopper I am not… and if there’s anything I hate it’s feeling pressured to buy something. Still seeing red.

I’ve been going here for years. Bianca is the key point of contact everytime I need to buy my new frames. She always tells me the real deal and I trust her. They have lots of high end and low cost selections. They’re pretty good with confirming and following up the status of your order (s) and I’m so glad I met her.