Elegant Eyes

I am writing to share the negative experience I had at Elegant Eyes on Main Street in East Orange, NJ. I spent $ 500 on some FaceaFace frames for my mother and was treated horrible by the owner… an overweight, light-​skinned, black man. He was rude, condescending, and aggressive with me bc of a mix up regarding the time for pick up the glasses. I initially worked with a female for selection and purchase of the glasses… she was accommodating, patient, and professional. Surprisingly, the owner is nothing like his worker. He actually yelled at me. Save yourself from being belittled after you spend your hard earned money. Go elsewhere.

When I came into the store, the receptionist was helpful and directed me to meet another woman in the store. This woman was very friendly, asked for the insurance information, and when I told her I wanted a similar style of glasses, she showed me a variety of options. After picking out a pair (I was unsure for a while and the woman offered several colors), she explained the cost breakdown and I should expect to receive them. The whole process took me a half hour. Both women were straightforward and no nonsense.

Customer service here and East Orange with «Mr. Miller» as the lady called him was terrible. I went in last week (Friday) and the people didn’t even greet me) in the back, only buying frames no exam). I waited for the lady «Denise» to have a 10 minute convo while waiting (standing in her face and didn’t even sit down). I don’t know what is up with people and customer service but this is exactly why, I DON’T SUPPORT MY OWN. –E.O. Miller, you know what you did. You never have to worry about me spending another 1k with you again. Your customer service skills are terrible. Not just with me but everyone who walked in the door. This is why you have to charge 1.1k for designer glasses vs selling for a better price. It takes money and WORLD CLASS CUSTOMER SERVICE to run a booming business (trust I know, you have my name). Again, both locations are terrible. They are use to dealing with Medicare and Medicaid… Don’t go for fashion. Buy from the eye glass supplier directly. Save yourself.

Horrible help. Optometrists are rude and think of you as a number not a patient. Limited on selections. Old building and old technology.