Ewr Taxi Dispatch Gateway

No help putting the luggage in the cab and the car itself is beyond filthy. I have a cold and it smells of mildew and bad cologne. Driver is rude.
It is clear why Über is doing really well. If it weren’t for crowd pricing tonight, I’d probably make the switch even though I vowed I wouldn’t.

I wish we had seen reviews before we had gone through the gateway.
We told them we needed a larger car– van or SUV to get to our hotel in Manhattan. They spent 10 minutes trying to get one for us, and when it was close to pulling up, they gave us a receipt that said, «$ 56 plus tolls». I even confirmed by asking, «how much will it be for our trip?» and she repeated «$ 56 plus tolls». We got in the taxi and got our kid’s carseats installed, our luggage in and situated, and our driver says, «your total will be $ 90 plus tip». He started to drive and we questioned the extra charge and he said, «this car is $ 15 extra, plus it’s $ 20 for all tolls.» When we arrived at our hotel, we tried to argue this, and the guy pulled out his phone and called «his manager». My husband asked to speak to the manager, but when my husband said, «What are you the manager of?», the «manager» had no response. It was clearly a scam this guy was pulling, calling a friend of his pretending to be the manager. We ended up just paying because we wanted to start our trip out on a positive note. I’m still annoyed about it though.

if i could i would give MINUS 5 stars
This is a hge rip off, and they get away with it.
The people that check you in treat you like cattle, and the drivers do not take your luggage expect you to put it in the trunk.
they will try and charge you for tolls, even if your route doesnt include a toll, they will insist on taking the toll roads.
One night 4 drivers refused to take me home without my use of a toll road. finally when the police got there and witnessed the commotion one of them did.
Its horrible, horrible they will not take your bags out when you arrive home, and sit there and expect a full tip otherwise make you feel threatened and demand it, and lock the door so you cant get out.

IF ZERO stars was an option that’s what I would rate!
Complete scam… Dropped off rental car and needed 13 mile ride back home…
Taxi coordinator at Newark airport misquoted the charge over by $ 14 … When questioned about charge he lowered it by only $ 10.
Driver was reckless. The beat up cab had no dash lights or functioning seat belts, the only light illuminated on the dash was a warning light I believe for the breaking system. I Think it must be against several laws to run such a wreck if a car in a taxi fleet??? No mention was made that a credit card transaction would result in a 5.50 surcharge for processing from what ever app he had on his phone!
Very uncomfortable to input all of my Credit card info into the keypad on a strangers phone… Must be a better way to accept fares in New Jersey! I’m from Chicago and very accustom to big city charges but I have never been gouged so much in my life for a taxi ride…
Very displeased

The people that running the taxi stand are quite efficient!
Just tell them where you heading to and a quote and the taxi information would be provided to you with the total which includes the luggage charges.
All you need to do is to add the toll and tips in.
Lines can be long, and but at least always moving!
Taxi though usually pretty old as they are all licensed by City of Elizabeth or Newark.
Price is reasonable if you travel in a group of 3!