GrubMarket

When I first saw a billboard for GrubMarket, I thought it was likely be too good to be true. Can the 99% really afford to eat organic? Eat healthy, quality, and well priced produce? I didn’t believe it. I read mixed reviews online, but I decided to give it a shot. I primarily buy organic produce and other various health food products are places like Whole Foods, Safeway, or local farmers markets. As many of you may know, the prices can be quite gouging. My first experience with GrubMarket was amazing. Far surpassed what I could have hoped for. I ordered so many delicious fruits and vegetables. Potatoes, mushrooms, other various snacks as well. Everything was delivered the very next day. All individually wrapped by type. Not a single bruise on anything. Very high quality good. Most things were at the beginning of their life cycles, just beginning to be ripe. Perfect. Still felt like it was too good to be true. But it wasn’t. Not far after, I placed another order. My delivery came the next day, just as expected. In fact, not only did it come within the window it said it would, but my delivery person gave me a friendly text to let me know when they would be coming. Awesome. This time the quality was just as good, but a couple pieces of fruit were missing. Not the end of the world, but I sent an email to customer service. They apologized and removed the charge from my account for the missing pieces. Additionally, they awarded me a small credit towards my next purchase. I found that to be very generous. I’ve used the service numerous times now and I plan to use it as often as I can. It’s incredible and I highly recommend it to a ton interested in organic produce at a reasonable price. I hope to see GrubMarket succeed and the overall cost of organic produce to continue to drop in the near future.
Thanks GrubMarket!

I love GrubMarket and try to use it as often as I can. The selection of local produce/​protein, and doorstep delivery is just phenomenal. The only thing I’d change would be to provide more staples, like jars of spices. The little gaps like that mean I still have to make a trip to the store, though it’s much faster. I try to order my next week’s groceries by Wednesday to be delivered that Saturday, and get the free delivery because of the size of my order. I love love LOVE it!

I have been using Grub Market for about 3 weeks and during that time, I had been sick and it was so convenent to have fresh fruits and vegetables delivered to my house. I am single and live 30 miles from a large grocery store. So to have these fruits and vegetables come right to my house is wonderful.
Thank you very much Grub Market

I am a regular customer of GrubMarket. I like their produce, which is very fresh and of great quality.
The delivery service is very good. They are always here when they say they will be here.
The prices are very reasonable and fair. They constantly have specials and send you an email whenever they do.
I am very happy with GrubMarket, and plan to continue to shop with them…

Grub Market has saved my life! I am a military wife to a deployed spouse, have 3 kids, homeschool, extracurricular activities, etc. — this makes life easier. I normally shop at the commissary, Costco, and Sprouts (for all my organic produce and a few other things). After a friend referred me to Grub Market, ice found that I can find all my organic produce and even more — organic and CA local — at great prices! I did have a couple times when they didn’t deliver on the exact day they were supposed to and instead on the next day, and only once did it interfere with dinner plans during Passover, but they were very kind to issue me store credit to make up for it both times. Everything I have gotten from Grub Market has been packaged well and the produce always tasted great. I’ve never had anything spoiled upon delivery. Thanks, Grub Market. Great idea. Great customer service!

I’ve been using GM for over half a year. I use to ordered weekly groceries till their service started deteriorating. I would get produce that are wilted and with mold. I often had to email them to request a refund. I finally decided to break up with them for good.

«Your delivery will be delivered tomorrow Saturday» between 11am — 3pm.“
Too bad my delivery day is Thursday? Like its always been? Yet you seem to forget this every once in a while and don’t even acknowledge the fact that this isn’t my delivery day. Its Friday afternoon, and you’re telling me its coming tomorrow on the weekend when I’m not going to be home? Nevermind the email I sent on my ACTUAL delivery day that you never responded to, asking what was happening with my order.
Do you think I don’t have choices? Do you think I like you enough to continue with consistently shitty service?
Why is the marketing guy sending delivery emails? Have you heard of Operations?
So. Done.

I’ve ordered from GrubMarket a few times now. I’ve had some issues (e.g., beans seemed frozen then thawed, so arrived inedible … steak listed as 1 lb. ended up being .7 lbs), but their customer service team quickly dealt with these issues, issued refunds/​credits, and were apologetic.
Their meat is high quality and very reasonably priced for grass fed/​pastured raised. The Pitman Organic chickens (i.e., Mary’s Chicken) are a spectacular deal at $ 12 each (that’s about $ 3/​pound for those following at home).
All of the produce I’ve ordered from them (with the exception of the beans mentioned above) has been exceptional. Organic peaches perfectly ripe and tasty, delicious dates, amazing cabbage, and fresh shiitake mushrooms to name a few.
The minimum $ 49 for free delivery means, for me, I’m only going to place an order if I need a few cuts of meat, and then I add on veg/​fruit to get it up to $ 49. Otherwise I think it’s $ 8 delivery charge. Most of their organic produce is pricey and not a great value: comparable to whole foods prices or more expensive. Better deals can certainly be found at Costco, Trader Joes, Farmers Markets, etc.
As others have mentioned, the packaging does seem somewhat wasteful: lots of plastic bags for each produce item, freezer packs to keep meat cold, and dry ice in small plastic bags for dairy. They’ll pick up and reuse freezer packs at your next delivery, and I reuse the small plastic bags the produce comes in, so it’s not so bad.
Very responsive customer service who have always resolved issues quickly and satisfactorily.

I have been using Grubmarket for a few months now, and I am very, very happy with this company.
What I most appreciate is their bringing to our homes local, organic food at an affordable price. Organic produce tends to be both expensive and often hard to get, and Grubmarket offers a very viable solution to these problems.
Another very valuable feature is their superior customer support.
Their staff is always ready to assist, and they often even reach out to us to make sure that we were happy with our latest delivery, or to find out what our priorities and preferences are.
This personalized attention to the customers really makes Grubmarket rather unique.

I usually never write so many reviews for a business but this is an exception as I’ve seen them through their ups & downs.
I’ve been using GM for over 6+ months and I have updated my review a couple times since then. Needless to say that unfortunately I am back to where we were when I left my first review, a 1 star business. A business I would not recommend!

GM has changed operations and delivery since my first 3 reviews and now have different shipping areas. I fell out of the local delivery area and now are considered a West Coast delivery. At some point they raised the minimum delivery threshold for free shipping but had too much customer backlash so they reverted and reduced it lower. That wasn’t the problem for me.
We have had nothing but problems with their mobile app and order fulfillment. When placing an order online with their mobile apps certain items wouldn’t allow you to order since you lived in different shipping regions. This was brought to their attention several times and continues to be an issue, never getting resolved. Several times, we had to cancel an entire order and start over as items wouldn’t add/​remove and was simply too much of a hassle.
Next some items would show as in stock after you place an order but since they now ship 5 days from the time you order, items would go out of stock or not be delivered from their vendors on delivery day. Often I would order items around a certain meal but then I would find out on the morning of delivery which was 5 days later that certain items went out of stock. I understand this happens with vendor deliveries but there has to be a better integration with GM and their vendors to ensure a smooth order fulfillment process for their customers. You take a gamble with items and hope they don’t go out of stock in the 5 day window.
On some orders we would receive the wrong items completely or items would be missing altogether and we were not notified but still charged. Very frustrating. Items were frequently damaged, rotten, or inedible and it seemed that their packagers simply didn’t check for this as most of the time it was very obvious.
Lastly, their packaging is very wasteful on each order. There was sooo much bubble wrap, paper bag wrap, paper wrapping, ice packs, etc. for every product that we had two boxes for every delivery and honestly everything could fit into one smaller box. Even my third grade and fifth grade kids made comments about the excessive waste and hurting the environment. I understand they are trying to protect the items in transit, but there definitely could be improvement with less waste!
My family would not recommend GM anymore to anyone as we have been more than patient with their business and continued inefficiencies. Forget the hassles, the inconveniences, and their inefficiencies and support your local farmers market instead.
Good luck!

I’ve been ordering from GrubMarket for a couple of months now. I wasn’t sold on it at first, but I am regular now.
I save money not only due to their discounts, but because I’m not in the grocery store making impulse purchases. Not to mention the savings in time and gas.
I’m a new mom and it is a lifesaver being able to place my order from my phone, and have it dropped off on my porch. I can count on the produce being of great quality, and on the rare occasion that something gets damaged, customer service more than compensates me with out any trouble. A simple «hey my tomatoes were smushed» and they’ve got my back.
Me and my family also happen to be gluten free vegans, and GM has tons of fun stuff for us aside from produce. Heck, I can even get almond milk! I bought diapers the other day! Toothpaste for my baby! The teriyaki tofu is bomb! Really, I love to browse and see what’s new.
There are super deals emailed once and awhile, so always keep an eye out for them.
Even though I placed the order myself, I still get excited when it arrives. I know I get to crack open a Kevita and unload my box. Side note: The last box I go was packaged SOOOO well, super easy to unload and put away.
My only complaint is the amount of packaging it takes to get it to me safely. I would love if there was a bit less plastic or a way to recycle the cold packs. In the meantime I keep looking for anyone who could use them (the cold packs) and recycle the rest.
By the way, free shipping on orders over $ 49, which is NOTHING compared to what I spend at Whole Foods.
I HIGHLY recommend GrubMarket.

Almost every order was missing food and delivered without notification that they were not there. I would have to follow up each time. They would promise deliver the next day and I would sit with nothing received. I would follow up again and then they would apologize and issue a refund without any attempt to replace the food I’ve been waiting for, for almost a week. I would say out of 8 orders, this has happened for 6. Each time I ordered over $ 400 worth of food. You would think a big grocery buyer would be a priority for them. It should also be a big deal when over $ 50 — $ 100 worth of items are missing.
If you promise soy & corn free eggs, most likely the buyer has food allergies and cannot buy elsewhere. In this case, my toddler sons can only eat those. Multiple times they had to go over a week with just meat & veggies with no eggs because of your lack of inventory control. If I would’ve been notified at time of order, or even a few days before, I could’ve gone to the farmers market or ordered elsewhere. I suppose it’s not their problem with their dietary issues nor do they care of people actual depend on their food.
They also increased price of the eggs by over $ 2 per dozen. You can get them from Realfood Bay area for almost $ 3 less and pick them up yourself each week (never had anything missing from my order there).

This is an updated review for the fruit and veggie box.
I’d say about a 3.5, but I’ll round up due to the quick turnaround I received after my original 1 star review. You know, Unilocal does what it’s supposed to do when you leave a poor, albeit accurate, review of an establishment and the owner of the company contacts you immediately wondering how they can help you and turn things around. So, plus points for that. I did receive my refund, apparently it was due to a glitch in their accounting system, and they offered me some boxes to allow me to experience the service.
Pros:
Lots of produce! All organic. I received the 2 – 3 person fruit and veggie box, and really was a lot. You get your money’s worth for the price for sure. And you don’t have to wait in line at Whole Paycheck? Nice.
A good variety. Anywhere from apples to oranges, to carrots and beets, and even herbs and a leek. The box received on Christmas even had a leek, fresh oregano and rosemary. A perfect addition to our dinner.
Easily communicate with the delivery person. They give you a head’s up as to when they are going to show, and you can give them instructions on where to leave the box if you are not home.
Cons:
Some of the produce seems less than farm fresh. It’s hard when you have an entire box of produce, and have to hurry up and use some of it really quickly or it goes bad. Usually, organic produce from the store might last a little longer. **
Variety. Sometimes I don’t like what’s in the box. But that’s my problem. It does force me to go out of my comfort zone, because I would never buy 3 huge beets. But, again, I like beets, but 3 huge ones is maybe too many.
The delivery time can be earlier than you tell them. But with the communication with the driver you can instruct the driver where to put the produce if you aren’t home.
Waste. They give you this nice box, it seems a waste to recycle it after one use. **
**Note: I communicated with Mike, the owner, these issues, and he said they were working on them. So that is cool. They really seem to be molding the business with what customers need.

While most things I said in my original review are true, they have raised the minimum order to $ 59 for free delivery. This makes it less appealing for me.
**** NOTE: Management is listening! They have reduced the minimum order to $ 49 in response to concerns. I will continue to order and will update my review again with my experiences. ****
Also, the marketing emails are a bit much. You can count on one or two emails each day. Which means there is usually some amazing special just after you’ve placed or received your order. I did offer feedback about this to the company, but there’s currently no way to reduce the amount of email without opting out completely.

Just got my first order delivered and I am more than impressed. First of all, I live in the mountains and to have my fresh, organic food delivered to my door is incredible and the delivery was free. Everything was packed perfectly too… beyond good.
The food was the best part… the cauliflower is huge and gorgeous, white and flawless. The cantiloupe was packed in it’s own cushioned box and perfect.
I may never shop in a store again!!! Thank you, Grub Market! You have a customer for life!

I have been a GrubMarket customer for about 4 months and have been doing 90% of my grocery shopping with them. Since they work directly with the farmers, the freshness and prices are amazing!
They are a startup trying to figure things out along the way so I can understand the few initial hick ups. When something I ordered wasn’t available, they were quick to communicate, offer an alternative or give me a refund and often a credit to boot.
The entire team works really hard to ensure they have satisfied customers and they have definitely won me over.

I’ve used grub market a few times now. The first time, they forgot some items. They were quick to respond to my email, and delivered the items the next day.
I gave them another shot, and everything was delivered. Each order since then has been fine as well.
I’ve always been happy with the product and other products received. Cheaper than whole foods, good quality, and delivered to your house. I will continue to use them in the future.

I have had four deliveries from GrubMarket so far, and I think it’s a great service, especially for meats and bones, but I also purchase staples from them like almond butter, pasta and treats at great prices. I even ordered some sale pomagranates, apples and sugarpie pumpkin once, and their produce seems fresh as well (I’m a farmers market junkie for that, so probably won’t order online produce much). Their prices are cheaper than other services and the farms are quality. There have been missing items in my orders, or substitutions when things were out of stock, which was frustrating at first, but the staff and even CEO quickly remedied the situation each time, and I understand that they are fine tuning and improving the startup based on customer feedback and operational errors.
I’ll keep using their service despite occasional hiccups because of the fun and quality selection of food, the frequent credits, and the amiability of the staff. It’s so convenient to be able to get certain items delivered right to my doorstep (for free over $ 39) in insulated freezer bags instead of trekking all the way to the Ferry Building for quality meat and bones, or going to madhouse parking nightmare Whole Foods, for instance. It really cuts down on time spent at those places, and for cheaper prices.

The price is reasonable, produce was not fresh but the service is non-​existent.
I waited at home during the delivery window, and never got a text or email about where my order was. The order finally arrived 4 hours late and with a few items missing. I contacted the customer service multiple times and finally got hold of someone via email (no one seems to answer their phone line).
The produce I received were close to end of life. Some vegetables wilted the next day and the white button mushrooms were yellow when I opened the box.
The other thing is that you have to place the order several days in advance, and can’t get next day delivery like Good Eggs, instacart or Google Shopping express.

I have been shipping at grub market for the last three months and really like! Below are the pros
of grub market:
1. Huge selection of groceries from organic trade bananas to gluten free cookies and save me a trip to farmers market
2. Delivery can be done from 7 pm to 9 pm which is really convenient for working family like us

Suggestions:
I hope grub market can do next day delivery like google express and I don’t mind paying some delivery fee for next day delivery