iColor

Thank God for places like Unilocal where I can come rip the doucher who works at this place apart. Not sure if he is the owner or what, but by judging from his responses to other reviews on Unilocal,the white dude working this stand must be.
So when I dropped the phone off, said douche bag would not stop staring at his phone, while he was typing away. Responded with 1 or 2 words max, and couldn’t seem less interested if he tried.
It’s funny because a few other friends have gone here too and said the exact same thing. Get off your phone when you’re talking to customers, your boyfriend can wait.

Do not go to i-​Color. They replaced a button on my iPhone and, afterward, the phone did not work any longer. I took it to Apple and they verified that whomever fixed it did not do it correctly and, as a result, deemed the phone to be nonfunctional. I took it back to i-​Color and they were rude, accused me of breaking it, argued with me, insulted me, and even called me crazy three times. I told Michael (that what he said his name was) that I just wanted my money back. I was willing to walk away with an unusable phone. He continued to insult me but told me to come back for a refund. When I arrived for the refund he asked for the phone to take off the button. He then told me that the owner told him to hand the phone back in pieces. I told Michael that I wanted the phone back because I didn’t want it in pieces. Although the phone was useless I felt it an insult to give me back a product that they broke in pieces so I wanted the phone back in one piece. Michael said he would put it back together after he took the button out. He said to return in 30 – 45 minutes. I came back in an hour and the phone was laying there. He saw me and pick it up to begin working on it and that is when the next scam began. After he took the button out his buddy, who was standing next to him, handed him a phone and said that Michael needed to stop what he was doing immediately because John, the owner, wanted to speak with him. Michael continued to work on the phone for a while as his friend urged him to pick up. After a while, his friend took out his own phone and called the phone that he handed Michael so it rang and he told Michael it was the owner. We saw his friend doing this; we were only a couple of feet away. Michael picked up the phone, hardly said a word, then handed back what was left of my phone and said the owner wanted him to give the phone back to me in pieces. He said he didn’t care what we thought and we could even call security.
My husband was extremely upset because they were scamming us and thought that they could get away with a clear plan to try to «get back» at me for wanting my money back for the repair that BROKE my phone. My husband insisted that they call the owner back but they refused. We knew that the «owner» was never really on the phone. They called security and security sympathized with us and suggested that we put in a complaint with the mall management. I felt that even security knew that i-​Color was a problem for the mall. When we went to do this the person working at that desk said that the guys that work at i-​color have been consistently very hostile to customers at the mall.
Michael went through the motion of refunding the $ 55 dollars he charged me but I still need to check that it actually was put back on my credit card. I checked the Better Business Bureau (BBB) and i-​Color Workshop had an «F» rating which mean that it is the lowest rating that a company could get. I went on the Christiana Mall i-​Color Facebook page and read a post from that day from a woman who claimed that they broke her phone. Within minutes her post was deleted. There was another post that a man posted that said that they replaced his screen and it was beginning to yellow and peel. I responded to that post and my reply was deleted within minutes. I posted to their blog and my post there was deleted. Also, when I went back the first time to let i-​Color people know that Apple verified their bad workmanship, another man was taking his tablet back because it was not working properly.
I have never in my life seen such terrible customer service along with the lack of knowledge on how to fix merchandise that they claim that they could fix. Overwhelmingly the majority of posts are complaints about service and how rude the employees are to their customers.
My next step is to file a complaint with the Better Business Bureau and I am looking into filing a complaint with small claims court. I encourage anyone who has problems to file a complaint at the mall in which they received the bad service and file a complaint with the Better Business Bureau. This is the only way to get these people to stop scamming the public.

I dropped my phone a few months ago, cracking the screen. If you’ve ever lived with the «spiderweb» screen, you know it’s really annoying to read and answer texts, missed calls, etc. Apple wanted me to basically pay for a whole new phone so I was sucking it up. Then the other day I was roaming the mall and saw this kiosk and saw that they had a special on cracked screens so I went over just to check it out. The guy showed me all these custom colored screens that apple doesn’t have which were pretty cool. I was there to pickup a new shirt for work so I wasn’t really looking to shell out the extra cash. Once I saw how affordable it was and that he could fix it while I was getting what I needed to get, I figured what do I have to lose. After shopping I maybe waited 10 minutes and my phone was as good as new.