Joyful Smile Family Dentistry

6 Years later and living an hour away now, I still work my schedule to get here for our check ups! Is it possible for service to improve? Yes! What a great team and a busy office but still holding high, patient care. Amazing to see this office grow from the early days to now. Looking forward to getting our newest lil guy started here! I still highly recommend Dr. Joy!

Although I use Unilocal on a regular basis, I have never* written a review before, but Joyful Smile has been so extremely helpful and kind to me, I wanted to make sure they get another 5 star review :)
So I broke my tooth yesterday, I do not have insurance, and I called last minute to see if they could squeeze me in. They not only accommodated me, they were very kind and were genuinely interested and concerned for my well being. The whole staff was absolutely lovely, and the reception ladies really took the time out to talk to me about my financial options as well. The environment was clean, professional, and very comfortable. I will most definitely be referring anyone I know to come to Dr. Joy and her staff. Again, thank you so much ladies! Joyful Smile is a gem, check them out!

Good service. price almost 4 times smaller compare to Sheila Dobee. I got quotes from Sheila Dobee first and Joyful smile after for the same service. Joyful smile’s price was 4 times smaller.
I went with service with them and was completely happy with it.
They are in network for cigna but not for delta dental

I love Dr. Joy and her staff. My whole family goes here, including my 5 year old and 3 year old twins. The time they take with the kids (and me too!) to ensure that the experience is as least traumatizing as possible is a huge plus for me. I was surprised to read some of the reviews about the woman at the front desk. I’ve found her to be very professional and helpful over the last several years. I have and do recommend Dr. Joy to anyone looking for a dental recommendation.

To make it clear, this review is NOT about the dentist — rather about the front office staff.
Any front office staff, in my opinion, is so important in making that first impression. They are the first voice people hear over the phone and the first people patients are greeted by. It can make or break gaining/​loosing patients. So here goes my experience.
I called the office last Tuesday, minutes before they were closing. The person who answered was extremely helpful and answered my questions — she took the time to take down my information. She said she’d do a little research about my insurance and get back to me by Thursday since they were closed Wednesday. To me that was going above and beyond, which demonstrated great service.
Fast forward to today, it’s Monday and I haven’t heard back. No big deal. So I followed up with a call again today @ 8:45 (they weren’t even open yet) and left a message. I received a message from Crystal in which I tried calling back but she was out. The gal that answered said she’d return my call in 1hr. When I asked her (I don’t know her name) perhaps she knew anything about my situation she immediately said «No, I told you Crystal will call you back!» Her response, in my option was very temperamental. She didn’t bother taking any initiative to ask or help me, which was pretty rude. Needless to say, the day has come and gone with no call back from the office.
I got really excited to becoming a new patient, a patient who was going to transfer her entire family to the practice. Knowing they were out of network, I was still willing to because of the recommendations I got from other people who knew Dr. Joy.
I know the day gets busy but customer care rings high in my book. I’m just bummed I won’t get a chance to meet the Dr. that I got several positive raves about.
Dr. Joy — please make sure you have the right team representing you! It’s a shame to loose out on new patients and existing patients based on a persons experience with your front staff.

I love Dr. Joy and her entire staff. Everyone on her staff (receptionist, hygienists, EVERYONE) has always been tremendously helpful and kind every time my husband and I’ve been there. Honestly, she is the BEST dentist in the area. Thorough, gentle, and seamless. Her staff is always helpful and knowledgeable.
I love how her office runs: email and text reminders and appointment dates. So easy.
Additionally, they offer Netflix to the patient in the chair, and the chair is a massage chair. So, I got a cavity filled – I got to watch Star Trek and get a massage!!!
She has a beautiful and modern office that can ease any patient’s anxiety.
I recommend Dr. Joy to all my family and friends.

I’ve been to several different dentist over the past few years and they’ve ranged to be «just okay» but this office was awesome! They explained throughly and walked me through the various x-​rays so I understood everything. The hygienist Kirsten was extremely nice, knowledgeable, and made my whole experience go by with ease. Thanks Kirsten! Also Jessica was extremely nice and kept me updated with my appointment. Definitely will be coming back here :)

Five huge stars for Dr. Joy and the hygienist. They were friendly, professional and made going to the dentist more enjoyable than it would have been otherwise. The office itself is clean, modern and of course, the tvs and massage chairs are a great distraction while the procedures are going on.
Unfortunately, the receptionist has never been very pleasant with my husband or I. She always had some sort of attitude. I’m glad that some of the other reviewers had a positive experience with her but we never did on our multiple visits. Sadly, when the person you deal with at the beginning and end of the appointment is so negative, it ruins the whole experience. Going to the dentist can be daunting for most people anyway without someone treating you with such disdain. The final straw for us was when I had to cancel an appointment and when I chose not to reschedule (I got dental insurance through my work) she became even more snotty and hung up on me.
Based on that, I’m not sure if we would ever go back there. That’s a real bummer because we did love the dentist and hygienist. But, if rude front desk personnel doesn’t bother you, I’d absolutely recommend Joyful Smile.

There must be more than one Jessica at the reception desk lol. The one that spoke with me was very helpful. We played phone tag for about half an hour while I tried to get my insurance info. She even offered to contact a prior dental office trying to obtain my insurance information. It’s quite embarrassing to take up so much of her time but she was genuinely helpful and patient with me. She didn’t mind either. I really thought she deserved some praise for her performance on the phone today! Thank you, hope to use this facility in the future, especially because of the welcoming service.

I do not like to go to the dentist. Going to Dr. Joy’s office however makes it easier for me not to want to cancel my appointments. She’s attentive to my needs, skillful, explains my treatment in detail, and somehow knows just what to do or say to put me at ease. And all the little extras they do that I never gotten anywhere else, really shows how they put the patients comfort first!
But that’s not all! Her office is very clean, stylish, and eye-​pleasing. So right away it makes you feel comfortable and at ease. Her staff is very friendly and professional, especially Jessica. When I arrive, if they are on the phone, they always acknowledge me by eye contact or by waving their hand. Its amazing how prompt a dental office can be. I’m really not use to it. In the past, I’ve spent hours and hours of my life in noise unattractive dental offices. But not anymore. I have so many reasons to smile now that I found Dr. Joy.
Today I had an appointment at 2 and was done by 2:30. I had two procedures done. I still can’t believe it! That is why I had to come home and write a review. Amazing!!!

Reviewing after 2 years of coming here for my dental work. One of the best dentists in the game. Very knowledgeable, but more importantly, very trustworthy. Go in here and get your grill taken care of asap. Your mouth might not be as good as you thought it was.

Love love love this dental office! I’ve been coming here for a few years. Every single employee has been extremely friendly and personable. I never have to wait and I have been very happy with all of my dental work.

I will start this review by saying I HATE GOING TO THE DENTIST. Despite my borderline obsession with keeping my teeth clean, my teeth are not in the best condition and a lot of my previous experiences with dentists have been painful and quite frankly, demoralizing because they were quick to point out what was wrong with my teeth and simply tell me I had to take better care of them.
The office is clean and beautifully kept. I waited all of 2 minutes before being taken back inside. The tech (?) sat me down and went over my medical and dental history far more thoroughly than I’ve ever had before and then proceeded to take a complete set of X-​rays. She was incredibly professional and friendly, and made sure to explain everything she was doing and make sure I was comfortable as well. Best of all, she had a very gentle but capable touch when she was manipulating the sensors in my mouth. This was very impressive for me because I have a small mouth and typically have a lot of issues being able to take dental X-​rays without choking or gagging.
Dr. Joy was also very good, very straightforward but still friendly. She went over my teeth and also took pictures of the inside, making sure to show me the images so that I could see what she was seeing. She is the first dentist I have had to not only point out what she found but also clinically explain why they were happening and gave me some useful tips. This appointment was just for exam and X-​rays and I have a cleaning with her in two days. I left her office feeling much better than when I first came in and I’m confident that my next visit with her will be the same positive experience.

I initially found Joyful Smile on Unilocal and read nothing but great things, so I figured why not.
Well today I have my first appointment and they did not dissapoint. Jessica the front desk receptionist was approachable and super nice, My new patient registration was quick and I was called in to see joy in no time. Joy explained exactly what I needed nothing more and nothing less. And I was out the door with my plan.
All I have to say is I loved the people and love the comfortable atmosphere and glad I found this place to start my treatment to a better looking smile.

I have been coming here since last November. I had to find a new dentist since moving to the tri-​city area. Dr. Joy has been great. She has seen me, my husband, and my 3 yo. My husband and I have had a lot of work done on our teeth so she has made all the procedures as painless as possible. The hygienists — Julia and Andrea have been wonderful. Julia gave me really great tips about brushing and flossing which showed in my next dental visit. And Andrea put my 3 yo at ease with her very first check-​up. I was so appreciative of her patience to deal with my daughter’s constant «no’s» toward the end of the cleaning.

Friendliest dentist I’ve been to. Had a cavity filled. I could swear they were like NASCAR for your teeth. In an out in under an hour. They made sure I was and completely numb before the procedure. Didn’t even feel the needle for the novocain. Everyone was nice there. Couldn’t find a thing to complain about if I tried.

UPDATE
I just called to pay my balance over the phone, and was met with extremely unprofessional behavior. I asked «Jessica» if she could make out two separate invoices for my husband and I. She replied, clearly annoyed, that she would have to make a separate file for my husband in the system. I said «That would be great if you could do that.»
In reply I heard «Wow, that’s a FUN household!» and a dialtone. I guess maybe I’ve been spoiled by good customer service, but I’ve never been so insulted. For a stranger at a professional office to make a personal offhand remark about my family!
Until now my experiences in this office have been quite cordial and friendly. From now on I’d have to add RUDE STAFF to my review.
UPDATE AGAIN
Just spoke with Mr Espanola (the owner) over the phone, and he was extremely courteous and apologetic over the incident. As he offered to waive the late fee, I’m going to give this office another chance and a clean slate. Let’s hope everything works out!

My daughter is almost three and just had her first visit. She was hesitant at first but warmed up as the appt. went on. Dr. Joy and staff were very accommodating to her and made her (and her baby kangaroo) feel very comfortable.
There were no tears, only smiles. She loved picking out her toy at the end too and wanted to stay for Mommy’s appt. afterwards.
I have been there 3 times now and I have no complaints. They are very comforting with the TVs, chairs, fun glasses you get to wear and they are sensitive to your needs (and fears). I have had work done besides cleaning and they did a great job. No tears from me either :)
I feel lucky to have found Dr. Joy. The office is clean and the staff is professional and very friendly.

All the staff is so awesome and good with my kids! I’m so happy I found this place! I also go here, and love it for myself too. It’s all brand new, clean, and cutting edge. They are fair and do a good and honest job

Dr. Joy is very pleasant and personable — and her office is very up-​to-​date and full of many neat gadgets that are reassuring to the nerdy eye.
I was able to get in to see her on very short notice for a dental emergency; you can send appointment requests thru her website (or e-​mail directly) and her office staff is generally extremely responsive both on and offline. I was even given the doctor’s cell phone and screened personally (by her) prior to my appointment to make sure she understood my symptoms. She also came in on a day off, before a flight, to fit me in. Many bonus points for customer service, there.
I like that you get copies of all imaging upon request — both the x-​ray (s) and actual photos. It makes it very easy to take to specialists, or just gross out your friends. I also like that all imaging can be done from your chair — while you’re watching TLC on the flat screen in front of you.
The only thing that knocks off a star (for now) is that she is very much against extraction. I know this isn’t so uncommon, but when people are lacking sufficient insurance coverage it isn’t always realistic to get 2−3k worth of work done in an emergency. She did refer me to an endodontist (for a root canal) that could do it with a payment plan — but that still requires a hefty down payment and the crown that would follow is almost as expensive. After a stretch of bad luck and currently working as a contractor, this isn’t feasible for me — so I’m opting to extract (not so cheap either, but such is life).
All that said, Dr. Joy did provide the referral to an oral surgeon and her office has remained in pleasant contact for all required communication. I do plan to see her again for less dramatic dental issues, hopefully when I have better insurance.