Luxe Boutique

I made a purchase from the website for a black size medium leather sleeve mesh top. The store emailed me regarding substituting for a gold instead, which I did not receive as it was directed to my spam box. On Friday 2/​28, I received the top, which was a size small instead of a medium that I ordered, as well as gold instead of black. I contacted the store via email and received no response. I called an left a message in the am on 4/​1, and received no response again. ⁴⁄₁ pm, I sent yet another follow up email requesting a return label to send back the top. I finally received a response saying that they emailed to inform me that the top was gold (not sure why you would send a different item without receiving a response first instead of just refunding when my purchase was out of stock.) The seller also claims the site said the top was gold (of course that item is conveniently missing from the website at this point.) Finally, the seller says, «We do not provide return labels. However you can return the top and once it is received we will process your refund.» No mention of them sending the wrong size! So let me get this straight, I have to make a special trip to stand in line at the post office (which we all know is never quick) with a screaming baby and a toddler after working all day, and pay the shipping, and hope that I get reimbursed as well as refunded? Although it may not be something that you typically do, considering the massive error on your end, you should go out of your way to correct it! I was hoping that I had found a reasonably priced online shopping resource for unique pieces but it appears as though I was mistaken. I will continue shopping at neimans, Marciano, and saks where they understand good customer service! Luxe Boutique won’t get any more of my business!