Macy’s

Absolutely the worst customer service ever. I have been in the store for 45 mins in the shoe dept and still haven’t been asked if I need help. Instead of hiring more sales people in the shoe dept they have a girl who ONLY works in fitness shoe area and can’t help the regular shoe dept. The girl who works in the fitness area (finish line) is Super sweet and helpful, but unfortunately she is not allowed to actually help a huge majority or the customers. Management-​please take note– I will be shopping at Nordstroms exclusively from now on.

This review is strictly for the bedding department. They carried most of the same items listed on the Macy’s website. The selection was a little picked over, but we also didn’t ask what they had in the back, despite the fact that the sweet ladies who worked the department kept asking us if we needed help. They weren’t overly intrusive; we were just overly indecisive. They were seriously the nicest people ever. We even got hooked up with a 25% off discount for giving a $ 3 donation to military families. We ended up with two bed-​in-​a-​bag sets for $ 90, instead of $ 320 MSRP. We didn’t pay any taxes either. Christiana Macy’s bedding for the win!

The Macy’s here is wonderful. The staff are friendly, attentive, and caring. The dress and shoe selections are abundant in size and I found exactly what I needed for the event I attended.

Macy’s Christiana Mall has really gone downhill. I don’t even enjoy going in there any longer. Once they opened Nordstrom’s, Macy’s became dead to me. On the occasion that I do go in there, the store is a total mess! I can never find anything in there for all of the clutter. It’s just disorganized and dirty, it reminds me of the old Wilmington Dry Goods, where you would have to sift through the bins to get your clothing items. I didn’t lose anything at Macy’s that I can’t find at Nordstrom’s or somewhere else.

I cannot stand this store. The employees are downright unbearable. First of all, it’s unfortunate that the service is so bad here. When I stand around bored, waiting for my mother to realize that the store sucks after an hour of being there, I wish I could’ve been able to browse the internet at least. (I know that isn’t their fault but still!) The women at the makeup counter are awful. One of the ladies kept repeatedly trying to open up a credit card for me after I had told her repeatedly I didn’t want one. I walked in to pick up a lipstick before Nordstrom didn’t have it in stock and I ended up being forced into having my makeup done. I told her over and over that I’d be late for work and that’s when she started ringing up all of the items she put on me, I tried to be nice and said «Oh I don’t have the money for all of this today, I just want a lipstick» — which brought her into attempting to open a credit card for me several times after I had said NO. Eventually I was able to just purchase the lipstick but I wish I had punched her in the face before leaving. This store also has a really bad purse, clothing, and shoe department. Close down already!

The customer service I the women’s dress department is always pleasant and helpful. There is a pretty good selection of merchandise.

Great parking spots.
Tried finding a parking spot near Nordstrom the other day and I almost killed myself out of pure frustration. Luckily there’s Macy’s.
Thanks Macy’s!

Asked 4 associates for help finding a Levi’s ultra low boot cut size 7 and no one was willing to spend the time looking for it. The advice is to go online. Useless people. If I wanted to buy online why would I be in the store? Horrible customer service!
Jeans are not organized by size or type. It’s too hard to find anything.

Well stocked but racks are tight. Employees are friendly and helpful.
Carol is great.

This macys is special because of the staff. First Tim and Janel in shoes. Shoes also has Shawn, Peggy, Ray. They work crazy during sales but always smile. Keith in men’s shoes very helpful. We sat on the floor and went through every display yesterday Christmas Eve until we found slippers in the style and size I needed for my dad. Leigh in lingerie works well with me. Carol with all her years of service buttons in ladies is so sweet. Kathy in the same area too. They list goes on. This store has good selection but not king of Prussia. Too often I have to go there for the best designer selection. This store though has the BEST MACYS STAFF and no sales tax. Win win if you ask me. The people mentioned are my go to staff and will help you. When I need something they smile and get it done. This is my second fave macys due to selection. I don’t count herald square in my list cause that one is insane. Shop here.

This Macy’s is a little smaller and more dated than others, but it is clean and had a big selection. Many people were happy to help me and I didn’t have to look far for help despite the Black Friday rush.

I’m a vendor and travel to different stores in the tri-​state area. This Macys is my favorite store to work in. No matter the brand I’m working on, the sales associates in that department are always amazing. Bill Kaye, in the Men’s Suit department is an awesome guy to work with. The customer service I witness here everyday is wonderful!

I love this Mall, I have stopped here twice on my way to New England. No tax, no haggle, and not that many people.

It’s a decent Macy’s with a fairly good selection. The employees always seem friendly here.

A zoo of clearance and sale items. Horrid organization. Great finds and some unique tops…
Gotta have sharp eyes, strong arms, firm triceps to look through all those racks.
Warning you, if you come: you gotta be a certain kind of shopper to endure. He wasn’t. I hung on for 30 minutes.

Very nice, one day sale tomorrow. Hmm, I might come back.