Metro Pcs

I went in cause my phone broke over the weekend and I needed a replacement. I just wanted to replace my phone. I settled for some LG whatever it’s cool, went home found out the pixel was burnt. Now they will only return or refund within 7 day, with less than an hours talk time– wtf?! I paid 270 for a pretty piece of shit metro phone but its whatevs I needed a phone now. Go back, try to exchange and upgrade cause this ain’t worth my bread. The girl at the counter had the stank eye’d look soon as she saw my happy as stand before her w/​a bag as if she anticipated a return. I tried to be nice and polite and tell her what I needed, this bitch gonna tell me to wait cause she gotta help someone else when clearly she was just sitting around, but ok. She finally gets to me I tell her I wanna upgrade to their newest phone. Her reply, «it’s $ 400» did it seem like I asked?! Fuck the price on a throw away bitch throw it in the bag. I’m humble. Bitch you sitting there hating your life working at a metro kiosk of all places, last I need to do is wave my big faces in your face, its kae. Last they gave me bullshit when I finally tried to refund, Apu got on the line and had nothing I wanted to hear. Took three trips to this spot within 24hrs. Don’t go here if you wanna buy a broken phone or if your temper is short. To be fair the first girl who helped me was really helpful, cordial & sold me a phone she felt I’d need rather then try to push me anything more, second bz should have took her commission and stfu. I feel bad for Lily to have to work in such a shithole place. This joint deserves less than bar reviews or minus stars, someone needs to close Apu down.

I called and you can tell the girl had no intention of really helping me. I went there and she gave me all the wrong info for the phone I wanted. I went to buy another phone and after I filled out all the paperwork she found out they did not even have that phone! She was cute but that was about it for this place!

Scenario: You lose your phone. You’re buying a phone for someone as a gift, You just want a new phone.
Issue: I would like to say I have bought multiple phones from this location. I always just went about spending my money without really looking into what I was spending it on. I figure new phone, switching number over from old phone «Ugg, Ugg» caveman simple right? These people for starters wont sell you a phone and let you walk out the door with it. No, they force you to pay their ridiculous phone activation and number moving fee of $ 20.00 on top of the price you pay for the phone. My advice to MetroPCS customers out there, is to avoid these kiosk’s like the plague. 1.) You can buy the phone online. (JUST THE PHONE NO EXTRA STUFF ON TOP OR HIDDEN FEES) 2.) You can buy JUST the phone from a third party selling it. 3.) You can buy the phone from a Metro PCS corporate location. If you buy it at the Metro PCS Corp. Store. Do not let those dogs activate the phone for you. Tell them to give you the phone and you go home and activate the phone yourself. (YOU CAN USE AN INACTIVE METRO PHONE TO CALL *288 or *611 TO GET A HOLD OF METRO TO ACTIVATE YOUR NEW PHONE. REMEMBER YOU CANNOT BE ON THE PHONE YOU ARE ACTIVATING.) Metro needs to tighten up their corporate policy on third party distributors of their handsets. The point of this is, STOP PAYING THESE PEOPLE TO ACTIVATE YOUR NEW PHONES WHEN: You can do it yourself, free of charge. Call over a land line or other cell phone to activate your new phone. They tack nothing on to your bill for activating your new phone yourself. Do not even buy phones from the 3^rd party kiosks. You should ask the folks right away if they are a corporate store and if they will allow you to purchase the phone without activating it. Stop wasting your money, I wont be anymore. Get your stuff straight Mr. Mall Kiosk, no one wants to pay $ 20.00 for something they can do for free, and make sure that your employees stop telling people that it cannot be done for free and that your fee is what it is. I feel it is the kiosk’s duty to inform consumers that there is an alternate route to phone activation without shelling out unnecessary funds to people who are just going to sit on the phone and activate it just the same as you.
«As for my last experience with this kiosk, the female employee that happened to be working at the time of interaction was surrounded by her friends when I approached. I couldn’t even hold her attention to get my point across or ask relevant questions without her turning her back on me to chat with her friends. If you don’t like your job, get a new one, and if you have to have your friends around while you work, maybe you should just be unemployed.»