Pizza Hut

Our family experience was awesome, Megan was absolutely great, our pizzas were made to perfection. I have no complaints at all! Great work guys!

Dirty as all hell, but the pizza is decent. I recommend getting delivery because you will not be very hungry if you go in and see them making the pizza (the kitchen is in plain sight). Also, $ 25 for two pizzas??? Papa John’s and Domino’s pizzas are tastier, cheaper, and cleaner.
At least this Pizza Hut isn’t the one on Kirkwood Highway (shudder). That place is the dirtiest food establishment in Delaware (or the world. Yeah, probably the world.)

After spending a day shopping in DE, we divides to stop here for pizza despite the terrible reviews. The place was clean and the staff was extremely friendly. Meghan took our order and could not have been any friendlier. Salad bar looked fresh, bathrooms were clean. I mentioned he bad reviews and they did say it was under new management. I recommend it if you’re in the area.

Went in after a gymnastics meet, walked in at 9:30pm and we were told that the dining room was closed! Lame!!!

This is the worst Pizza Hut I have ever been. I don’t even know where to start.
1. How do you state on the menu Waffle Fries served with ketchup, and you say we don’t have ketchup here! Really ??
2. We ordered 4 orders of waffle fries, without any questioning, they combined all of the fries in 2 baskets, really? At 5.49 a piece! (and no ketchup).
3. Out of Iced Tea.
4. Out of cheese sauce.
5. No apologies for anything, only response was, «I’ll let them know»
Who’s them???

I visited the Newark, DE location on Christiana Road (273) twice within the past 3 months.
The service is terrible. I called to order at 5:06 p.m. today. The woman put me on hold for 4.5 minutes. I placed my order and came at 5:35 to pickup and they tried to hand me an order of wings and then said the pizza would take 10 minutes. Why wouldn’t they hold the good until I got everything at once?
There were about 7 or 8 people working yet there was still a group of about 7 customers waiting for food.
It was very unorganized and they were handing people half their order and making them wait for the rest such as breadsticks etc.
The person who appeared to be the manager had on disgusting jeans and didn’t even seem to be wearing a uniform. No one had on gloves and the floor is dirty with a bunch of debris.
Management or corporate needs to retrain these people. They all had blank stares and we’re not accomodating.

I just wanted to share with you the things that happened at the local Pizza Hut today. We arrived around 5:45 pm in the rain. We sat down and got menus and utensils. I was with my family of five and one of my daughter’s friends. While waiting for a waitress to come and acknowledge us, I saw something crazy happen.
There was a couple who had been served pizza near us. There was a military man in fatigues at a booth near the window. The waitress came to the couple’s table and told them she serve them the wrong pizza. That apparently both them and the military man ordered the same type pizza. A slice or two had been taken out of that pizza on their table. The waitress then took it over to the military man and told him the dilemma and said how odd it was they ordered the same pizza.
Yes, she gave him the pizza that was on their table with slices out! The military man didn’t laugh but he kept quiet. She walked away and then brought the couple out a new pizza that she said was supposed to be theirs. The guy (in the couple) took a pizza slice out of their new pizza and brought it over to the military man apologizing for the situation.
I was in shock a waitress would’ve served this man the pizza that others had already eaten out of on their table! Then to have this guy in the couple feel bad and give the military guy slices to make up for the pizza pieces missing? And HE apologized? The military guy should’ve gotten the fresh second pizza given to the couple not some half eaten pie! How is that ok?
Anyway, then we still haven’t been served. I say aloud to my family, I wonder when she’s going to come ask us for our drinks. My kids and their friend complain they’re hungry. Military guy eats two or three slices, looks at me and says you better get comfy. I asked what he meant. He tells me «You’d better get comfortable. I’ve been here an hour and I still haven’t gotten the wings I’ve ordered before the pizza.» He didn’t even complain about the pizza exchange! So we said «its pouring rain, we will wait.»
It’s now 6:30 and still no one came to ask us our order. Ridiculous! So then, I see the military guy was looking around with an empty soda and actually goes up to the front and fills his cup! What? That’s crazy! After that, we decided if this man who hasn’t even gotten his drink refilled in the 45 minutes we were there that we weren’t going to be serviced anytime soon.
To say we were disappointed isn’t strong enough wording. I was outraged that they’d treat a member of our military with such disregard and our table of six to be completely ignored. There is no excuse! I’m sure they were understaffed or whatever excuse they can come up with but if that’s the case, don’t seat people in the dining room. We walked out and went home and had pizza from Nino’s.
I ordered from another pizza place online while in the rainy parking lot of Pizza Hut.
PS I’ve eaten here before and it was a good experience. I hope that one good time wasn’t a fluke.

The place is dark and dirty looking. Needs major updating. Server was very pleasant but the buffet had the same pizzas over 25 minutes. So pizza not fresh. Asked if they could serve a thin crust pizza? This is a pizza joint right?” Took another 15 minutes. They r cutting the pizza now. Not pleasant guest experience. Better to order online to avoid the poor experience

Wow. A colleague and I showed up a few minutes after 11 AM for the lunch buffet. Not a single item was yet out on the buffet. An employee then assured us that the food is coming out «right now.» We waited about 5 minutes before any food (breadsticks, a pepperoni pizza, and a cheese pizza) were brought out. We went ahead and got a bit of food, waiting for the other pizzas and pasta. 20 minutes later and there was still no additional food. The waitress (who showed up late to work) then stumbled over to the table (once she realized someone was actually there) and we asked her when the rest of the food is coming out, her response was «Oh, I don’t know. I just got here; I’m super late. I’ll go check on that right now.» She came back about 5 minutes later and indicated that the pasta, pasta sauce, and another pizza would be out shortly. Another 5 minutes passed and the above noted items came out. By this point, my colleague and I were mostly irritated — and had already eaten some from the minimal available options, so we just paid and left. Overall, this was not a good experience and I’m not sure I’d return to this location again.

I will never, ever use this location again. The manger is lacking in people skills and the others there just don’t care. I ordered two pizzas over the phone for carryout. Everyone is told «15 minutes» but one’s order is rarely ready then. When I came into the store, it was the afternoon so no one was in the restaurant. Someone was glad to take my money, but had me wait for an order placed an hour before. When the manager was made aware, he pulled my order from a place none of the associates apparently knew about. When I asked about the wait, there were no apologies forthcoming; it was MY fault that everyone of his staff failed to give me my order.

Every few years I say «We haven’t had Pizza Hut in awhile, we should order from them tonight!». Why, having done this three times before, I haven’t stopped and thought more critically about that statement is beyond me. Everything from this establishment was obviously frozen prior to its cooking, bathed in grease, and left to sit for an indeterminate amount of time. Pizza Hut must exist to make Domino’s Pizza appear gourmet, but I’m getting off topic. The pizza from this establishment was poor quality, unpleasant to eat, and made my whole family feel sick and bloated. We will not be ordering from Pizza Hut again. Furthermore, I’ve still yet found a way to make-​up to my wife for this terrible gastrological insult.

Restaurant looks dirty, everywhere are feeling greasy. Attendant busy, no one to clean up the table for a long time. We waited long time for our meal.

The place is a mess, bad service, dirty tables everything is just terrible. Will never go back. The food took for ever one pizza took for ever! The last thing spiders coming down from the ceiling!

Pizza Hut has been my favorite chain pizza place since I was a small child and my family would stop for lunch on the way to our beach house in Cape May. Sure there was Rick’s in the mall and Mack’s on the boardwalk but it was always the charred pepperoni on the Pizza Hut pizza I loved the most.
I have so many warm memories of piping hot thin and crispy pepperoni topped pizzas with cold red frosty cups of cola before hitting the beach.
When I had my tonsils pulled the first thing I wanted was a thin and crisp pepperoni pizza from the Hut. Hurt like hell but I got 2 slices down lol.
I’ve been to some PH that are sub par, the one that was on 13 comes to mind and some that are new & trendy like the one in Deptford NJ. This particular PH is neither, it has the warm friendly vibe of the PHs I remember from my childhood. On my first visit I recall seeing pastel spring decorations. I’m guessing the employees did it on their own because it looked like the budget was dollar store. Despite budget I think it was warm & inviting and it made me smile when I walked in.
The first time I ordered the girl on the phone was genuine & friendly. When I got there she greeted me by letting me know I had perfect timing as mine was the next pizza out of the oven.
The second time (today) when I arrived my pizzas were ready to go and when I asked for a 20oz bottled Sierra Mist, the cashier apologized for not having it and offered me a fountain drink on the house.
Because I’ve had 2 great experiences here and 3 perfect hot delicious pizzas this joint gets 5 stars and a big :)

Made this Unilocal account purely to review THIS Pizza Hut. Worst service ever. More than once. Every time I decide to give it another shot they manage to disappoint. Idiot staff, don’t care to check back on you, not particularly helpful in any respect, it is really just the most lousy pizza establishment I have ever been to. Better off eating a to go pizza in the parking lot.