Premier Fiat of Fremont

Hi,
My name is Ricardo Blanco, owner of Privateers Swim and Fitness Lessons. I’ve been working with customers for over 14years now and I’ve always provided excellent customer service to all my customers as it is the number one priority for every business to become successful and stay successful!!!
Fremont of Fiat Assistant Parts manager, Mike Lum, and Service Manager, Ricky Rodriguez, provided exactly that!!! We recently purchased a 2008 Lexus RX 350 from them this last March and their customer service was exceptional and had to be noted. They helped us make sure our car was in great condition and even helped replace the sunroof motor at no extra cost. I wanted to personally thank Mike Lum and Ricky Rodriguez for their outstanding service to us and recommend their services and business to everyone here in the Bay Area.
Thank you and keep up the good work!!!

Sends deceptive «USAC Sweepstakes» mailer with stating «If you have a match, you are a guaranteed winner of one of these prizes to the left» with pull-​back tabs. The top prize is a «2015 Fiat 500X» and «official winner» with an invalid VIN (GP345958), and the third pull-​tab shows three car photos that match, clearly implying that you’ve won that car. You call a phone number to confirm, and it says you’ve won, come in. Called the dealership, they said come in to claim my prize. Drove almost an hour to the dealership to find out that despite the language of the the mailer, I had not won the car. After looking at other mailings including those at the dealership, I discovered the exact same pattern of «matching» combinations on other mailer (Flatscreen /​Gift Card /​iPad, Gift Card /​Car /​Gift Card, Car /​Car /​Car «official winner», iPad /​Gift Card /​Laptop). They were unapologetic in person, blaming me for wasting my time by believing the intent of their mailer.

Just leased a jeep with the helps of good guy Dick Shepard. He was so nice and fun and definetily made my wait more bearable.

I wish I could give 0 stars!
To start off, as many others, I came into the dealership having a flyer saying I won a TV, which turned out to be a scam (that’s a whole different story).
Nonetheless, I did have an old car and started looking around.
The sales guy clearly assumed we were dumb, however since I just assume that (most) sales guys are shady anyway I worked my way around the bs. (I know he wants his commission)
After looking around, I decided to trade in my car and get another one.
However, I was really upset when I found out when signing the papers for the new car I chose that he actually LIED to us while selling the car, telling us about a «sponsorship» to manage payments, which turned out to be just us having to save money to bring down the monthly payments. What a bad experience and it almost cost them the deal!
Anyway, I got into my ‘new’ used 2009 Altima and wanted to leave and guess what?! The car DIDNT START. At this point I was ready to start crying.
The GM, Jason, assured that it was only a low battery so they re-​charged it and it was fine. I specifically asked him for this to be handed to me in writing but he gave me his business card instead, telling me he is the manager and that it will be fine.
Great! (because that’s reliable…)
So, here I am driving the car my first week of owning it and the breaks starts screeching. Due to my super busy schedule and waiting for my husband to go with me (because unfortunately as a women, treatment at those dealerships go very different as when a male person is with you) I just went in my 3^rd or 4^th week to get the breaks look at.
Because of my not– so– great experience the first time I decided to go to premier Nissan, which is their partner company. Had them look at the car because I trust them. Turns out my battery needs to be replaced, the drive belt needs to be replaced, the brake master cylinder needs to be replaced and the front brake pads should be replaced too. Nissan send me back to Fiat and assured me Fiat would take care of the problems free of charge because apparently the guy who did the used car inspection got fired and had messed up (for good reasons I assume) and so i went back to fiat.
One of the service people assured me they would take care of it but he did have to check with the GM. I told him to please go do so and bring him back since I wanted to talk to him as well reminding him that he told me he will take care of it.
Turns out the GM decided he doesn’t feel like paying for any of it and in his word «those dealership guys will find anything to replace because they are trying to get your money»…Really? That’s your partner company, and no, they knew I wasn’t going to pay for any of this bs and I was going to bring it to you, so there is no reason for them to make up things wrong with the car since there won’t be any benefit for them in doing so.
He also said «well it’s a used car so it will have problems and wear and tear»…Seriously, I am paying $ 15.000 for this car and I specifically chose a car with warranty assuming it will be fine. How disappointing!
Anyhow, so the GM got off the phone with the Nissan dealership and comes back telling me «hey it’s fine, bring the car back to them, they will fix it, I will take care of it». I was a bit surprised but thought wow ok well at least now he is doing the right thing. WRONG!
I went back to Nissan for them to let me know he will only take care of the brake master cylinder. ARE YOU SERIOUS??? 4 weeks after I bought this car I am going to have to spend $ 600 to get so many things replaced in order for the car to be safe. How upsetting!
I am absolutely upset and disappointed to have this be my first car buying experience here and I will not recommend the premier Fiat to anyone.(ever!)
I am grateful the Premier Nissan guys were helpful enough to at least let me know about the issues going on, but yeah! This GM is a joke, lying straight to my face telling me he will take care of it and actually won’t, just so I will leave and he won’t have to explain himself any more to me.
Lesson learned, don’t buy a used car from there even if it has warranty because it might just have so much «wear and tear» that they don’t tell you that you might just be better off buying a new car somewhere else!

Beware of marketing scam! Received a flyer in the mail, scratched off winning match for a $ 1,000 Walmart gift card. When i went to redeem they said the balance on the card was $ 5 and the fine print states that the prize is «up to $ 1,000» so basically they are paying $ 5 for you to drive to Fremont and visit their dealership. Proceed with caution.

Marketing scam !!! Do not try to retrieve any «winnings» from their «money Carlo» game. I drove all the way from San Leandro (25 minutes) after calling to confirm that I had won a gift card with a match that stated 1,000.00 and the guy said «yea come on down» just to find out my «up to» 1,000.00 winning match turned out to be a five dollar Walmart gift card! Ha! What a joke. and whether the fine print stated that or not, it was VERY misleading. Its bullshit and they know it. How could they possibly think that would get people in the door to buy a car from them, better yet refer them to friends/​or family? Come on now get real.

Worst place ever, you mail out flyers for a free tv and when you show up, they say you didn’t win but they will mail you a $ 1000 gift card from Walmart, what a bunch of liars. This is 2016, there got to be a better way to advertise or get people to come to you. Now all the people that came for the tv would not even come back to you in the future or any of their families and friends even if they want to buy a fiat. Bad scam Fremont fiat.

Just purchased a new Fiat at 25% off! Awesome! Thank you Scott Hill and Jason Tran! It was the easiest car buying experience to date. I will refer my friends to you guys

Scam Alert!!! A legit company never scam to attract customers.
How could we trust a company who can scam?
# Marketing Fail.

Don’t Be fooled by their advertisement its a SCAM!!! I agree with the previous post, they also sent me the same thing from the mail like a card showing i won a toshiba hd tv and they even have an answering machine that confirms your card is the winner. But when i went to claim my prize they said that i did not win coz my card number needs to be same as what is posted on their board.
To FIAT don’t fool people and made such advertisement/​scam to encourage people to visit your place. The

Received the SCAM as people mentioned as well and I’m the 40″ toshiba TV winner as well, where they claimed on the back the probability was ¹⁄₁₅₀ 000. glad I read those reviews before I wasted too much time.

If you’re going there to claim a prize, because your a winner of a TV or something, it’s a scam, winner winner chicken dinner, you will get a 5 dollar gift card at best. Nice sales guy but not worth the trip.

Do not come with this guys I Just win tv. and then this guys only gime 5 dollars on Walmart card.

Rick Morse is the one-​stop-​shopping for car financing, trade-​in, used car sales, and new car sales!!! 30 years of experience is the BEST!
Don’t walk into this dealership, and get a flock of hungry 20-​something, inexperienced, typical car salesperson-​types /​«sharks» pouncing on you. Rather, call Rick on the phone and explain your total car buying/​trade-​in situation, and let his velvet touch guide you through what can be a jarring, emotional, and stressful car shopping experience. I used him, and I live & work in San Francisco!!! He’s worth the trip.
He’s THE MAN you can trust!!!

Just bought my first car — these guys and gals are class acts. Specifically Justin who was so helpful, I can’t even begin to explain. We went back and forth via email for a week and I had given up simply due to lack of inventory. Justin remained optimistic and ended up finding a new car that had just arrived and even called in some technicians on a Saturday to get it inspected. We came in the same day the car arrived and drove home with it.
Everyone from the manager, to the woman in finance (love her!!) to the young guy who detailed the car — all very sweet, helpful and happy. Couldn’t have hoped for a better experience. (The 500x Trek Plus ain’t bad either! :))
UPDATE — while a stand by the kind words about the sweet people in the office, 3 months later and we still don’t have our plates and no one is calling us back. You couldn’t pay me enough to return to this dealership.

I brought my Abarth in for an oil change and tire rotation this past Wednesday. I wanted to see if the last time i came here for service wasn’t just a fluke and did Premier Fiat really have the best service department. I was pleasantly surprised to find this dealership does have a great service department.
Although one staff person was new, Mike Lum was there to help out the new guy. Mike’s professionalism is beyond outstanding. He’s got great people skills and he delivers on what needs to be done. My car was finished in about 2 hours, including a hand carwash and interior vacuuming!
The Fiat technician also repaired a minor body fault, even before Mike asked him to look at it! Now that’s what i call service! :)
I will definitely be returning in the future for all my servicing needs. Thanks a bunch Mike and keep up the great work!

Don’t get your mopar warranty here. Or even your car. Kathleen the finance girl did not activate our lifetime warranty until I repeatedly called. This was months after my purchase. We were in contact with Mopar and they confirmed that they did not have any record of my warranty (that I bought with the car). They tried to reach out to Kathleen and she did not even respond to their calls; tried calling her myself and only reached her voicemail. I had to explain the situation to whoever answered the phone the third time I called and she finally answered and said mine showed as active. When we contacted mopar their records reflected that the activation was done very recently.
This Fiat lost my business and I will never ever take my car here for service. I love my car, but I regret purchasing it here.

I spent 30 minutes on the phone with Ming Liu (the self proclaimed «top Fiat sales representative in the US!»)– and I clearly and explicitly told him the total number I was willing to spend for a 3 year lease of a 500e. Before we hung up the phone, he harassed me to agree that if he is able to come to the number ($ 7500 — total cash outlay for the 3 year lease)– that I would «do the deal with him». As soon as I said yes, that would work, he said ok. Then I asked him to put it in writing via email so I can review the breakdown before I come in take care of the paperwork. Big surprise, I get an email of almost $ 1k more that the number we just agreed to no less than 15 mins later. I confronted him about this in my immediate reply, and still no answer. hmm.
This is the definition of shady and smarmy business practices, I plan to submit this to the Better Business Bureau for further investigation.
Sounds like the ‘ol bait and switch has been rampant at this place. Avoid this place like the plague!
On a side note: Why do we still have car dealerships?! This entire process is so antiquated and pointless. This is a widget after all! Give me the best deal anywhere and I’ll pay for shipping.

I am writing this review for my negative experience with the Fiat of Fremont dealership.
I negotiated a price for a Fiat 500e through text with sales person, Tyler Mattson on 4÷24÷2015. The specific language that I used in the text is the following, «So is silver the ONLY color option u can do $ 120 otd with 3k down?» The sales person replied with the following, «That would b the only color for that price yes.» I made an appointment to see the car on Saturday 4÷25÷2015 at 4 PM and drove 45 minutes to the Fiat of Fremont dealership.
My family and I tested the specific Fiat 500e with the pre negotiated lease pricing and loved it. When we sat down to do the paperwork for the lease, the pricing had changed to $ 3,000 down and $ 120 monthly payment + tax. We were no longer being offered the $ 120 otd monthly, that was previously negotiated via text. The sales person claimed that there were some misunderstanding with his manager and therefore he wouldn’t be able to honor the pre negotiated price anymore. Since he called to confirm our appointment prior, I asked him why he failed to inform me this BEFORE I made my drive to Fremont. His response was that he didn’t know if I would truly come to the dealership or not. I should have been informed prior, so I could have made the decision to make my way to the dealership or not.
This is an extremely shady way to do business. They lured me to the dealership with a promised price and then changed it when I was ready to purchase. I was definitely bait and switched when my family and I arrived at this dealership. I walked out of the dealership without leasing the vehicle based on principal, that this is a completely unethical way to do business.
FYI– if you do end up getting a fiat 500e here… maybe sure you negotiate the drive off to $ 3000! or else go to the Berkeley one because it is explicitly mentioned on the Berkeley fiat site that the drive off is $ 3000! get s price match if you must buy from this dealership! or else it’s worth the drive to Berkeley to save yourself $ 440!

We contact USAA and get approved for a loan and begin contacting dealers. Using the TrueCar service, we find this dealer listed with a decent price and we request more information. We immediately get an email introducing Norman and asking how he may serve us. I was really quite impressed
About an hour later, at 8:39pm I receive an text from Norman with the following text:
«This is Norman at Fremont Fiat I am giving a 7000 discount on the remaining stock of Fiat 500 L. If I can help you please call or text me and let me know how I can help thank you.»
I was really impressed with his prompt, professional service. I begin replying by introducing myself and requesting more information about a specific package that they offer on the 500L. In the middle of typing, i get the following message 8:40pm:
«What a waste I am sitting here waiting to hear form you»
a whole minute later and somehow Norman is pissed off that we haven’t contacted him back.
I included a picture of the text message in the review of this place on Unilocal,I believe it’s picture 41. I was really looking forward to working with the dealer to get our car. but if their pre-​sales is this awful, I can’t begin to imagine how unprofessional their service will be.
Pass!

This review is for my SPECTACULAR sales person, MATT MOORE & my first few weeks of being the owner of a 2014 Fiat 500L.
If you want a low-​pressure, no hassle and upfront car browsing, test-​drive or car shopping experience and have any inkling about possibly owning or leasing a Fiat, I STRONGLY recommend you go see MATT!
I connected with Matt upon the recommendation of my boss who told me he had bought a couple cars from Matt and had referred another friend, with good results. He is particular himself and assured me that Matt is a very good guy, a straight shooter and will absolutely give me the best deal and won’t misrepresent anything nor would I have to go through a whole street market haggling process in order to get the best deal.
I first spoke to Matt when he was at another dealership, Capital Mazda of AutoMall Expressway in San Jose.
At that time, though I was in bad need of a vehicle, I had tried to qualify for a prior leased VW Jetta with a 3-​year Warranty — but with a bankruptcy pending discharge which he strongly suspected was what disqualified me (Okay, that makes sense).
I have known Fiat enthusiasts, had been told Fiats were now a much higher quality car this time into the market from several people, told that they were super fun to drive as well as super spacious and safe.
I had my mind set on a 4-​door vehicle, a Mazda 6 to be exact. I looked at the size of the 2-​Door Fiat and was certain it would be a dangerous car at that size to drive in: Matt assured me it was actually super spacious inside and he had seen one hold up for a previous purchaser in a horrible accident with a semi truck, where it was totaled but the frame strength and design kept her (the driver) safe from harm and she was back with the insurance settlement monies the same week to purchase another as she felt it had saved her life.
I still wasn’t convinced at the time that Fiat was for me over a lack of information.
Matt never pushed any issue, took me to test-​drive several cars that day at Mazda (no Fiats though), objectively answered all my questions. He is very knowledgable about cars and is a GREAT LISTENER. He first listened to what my needs were then was able to suggest possible vehicles in my price range that would meet the criteria I had as a check-​list in my mind.
And if Matt didn’t know the answer, he would say so, and research it or find out. I trust that. No bull shit. I need to trust what someone tells me and I know that’s the case with Matt.
I was not approved 6-​months ago but he told me to come back & he’d make it happen and give it all he could at least in the near-​future.
He was accessible for questions and pre-​qualifying & pre-​car shopping attempts by BOTH email & text. He is very responsive and before I even met him in person & I also appreciated that.
Fast forward 6-​months: I text him I’m ready to try to see if I might now be eligible (approved) for car financing. He had since joined FIAT OF FREMONT.
I still had my mind set on a VW or Mazda.
But, I trusted Matt and with good reason and an accumulation of positive experiences to go on, he had put in a lot of time on my behalf and so, I was more convinced to go to his new location, have him help me find something in my budget that also met my list of criteria, in Fremont.
Am I ever glad I came back & am I glad that he went to FIAT.
I had no clue Fiat even made a 4-​Door, how FUN it is do drive, how incredibly spacious it is inside, it gets better gas mileage (25 – 33 mph) than my old beloved Mercedes but it also has some zippy great kick & pick up: I didn’t want to lose my ability to pass people on the highway to avoid sitting behind a slow procession of other stuck cars that can’t quite maneuver quickly enough. It has great features and is affordable!
I was sold on it but now, with bad credit, I had to get approval for financing.
Matt got me all the rebates he could get me off on the MSRP and in the several thousands. He also negotiated taking my trade in for top dollar and I WAS APPROVED!
I have a great lifetime warranty for very little monthly during my loan payment.
I can only say GOOD things about my experiences with Matt for 6-​months and now, Fiat of Fremont so far.
He is knowledgable about the cars, all things and helpful tips and pointers and is generous in his time, even AFTER the SALE he has continued to answer questions I have had.
Matt offers an AWESOME, trust-​worthy car shopping, hassle-​free experience. He builds an alliance of personal relationships and isn’t just out to sell you a car no matter the cost: he WANTS you satisfied and happy with your experience as well as the car.
It’s a blessing I didn’t quality 6-​months ago! Truly!
If you WANT a GREAT honest & hassle free CAR Shopping or Car Purchase Experience: Go see MATT MOORE at Fiat of Fremont!