Steve’s Hallmark Shop

Love the store, but the customer care sucks. The older woman with the long, blonde-​graying hair was unfriendly, distant & behaved as though she most definitely didn’t want to be there. When I was ready to pay with debit, it didn’t go through, which seemed to agitate her for some reason & handed it back to me as though I had stolen it, or something. lol. When I told her that I had a second card to try, she rolled her eyes at me as she was taking it… looks at it, demanded (didn’t ask, but demanded) for my ID & then questioned why my name on the card was hyphened (including married name), as opposed to my drivers license having just my maiden name. I tried to explain why that was, but she didn’t bother listening, turned away from me, inspecting the card further before processing my purchase. All of this over one single card… as if I were there to rob the place. Sorry, but that kind of service is not acceptable & they’ve lost my business.
She made me feel as though I was breaking the law, or something. And from the other reviews I’ve read, it surprises me that she still works there. Boo on her!
And that poor young girl who she was training. omg! I can only imagine the nightmare it must be to work with a bitter woman like that. Talk about hating to go to work.

The customer service is poor. The lady at the register made me feel like the worst person in the world because I tried to use a coupon I downloaded from retail me not. She asked me if the coupon was a picture… I said, yes it is I got it off of The Retail me not website she said, well I need the actual coupon I said, ok I don’t have it. Then when I gave her my debit card she gave me this weird look like I was «shady» and said I need to see your id because your debit card is scratched in the back. I said ok that’s fine should I take my id out of my wallet to prove its really me because it is. Basically, the lady made me feel like a criminal for trying to use a coupon from retail me not. I will re-​think going back to this store as the customer service is horrible.

Unhelpful. Came for a mother’s day frame, the older woman at the register was rude and chose not to help us. Worst customer service I’ve ever experienced. I do not regularly leave reviews unless something stood out, her attitude towards us left us upset, which I believe warrants this review. Will not come back.

I love this place. Any store that has a section dedicated to Grumpy Cat is going to get big praise from me. Oh you better believe it, a Grumpy Cat section!
They have plenty of gifts that will make your mama weep in joy and so many cards for pretty much any occasion. I often come here a few times a year and buy some random gifts for particular occasion’s.
No joke, this place is awesome, and it’s brought to you by Hallmark which also has a TV channel that’s brought you classics like «Don’t Leave Me Baby» and «I only came back for my watch». Classics!
Seriously though, this place truly is awesome and I enjoy coming in here and just gazing away. If you need a gift for someone, and want to at least be somewhat creative, then come here.

Not a clue what people are saying about the staff. My experiences have always been that they are very friendly and that includes Yim, the manager. She is always nice and kind and great at customer service. Katherine is great at remembering the ornaments you order too… love the pre-​order option. Great variety of products for Xmas shopping and always good sales.

This store has a great selection of snoopy products and a wide variety of cute decorations. I mainly wanted to write my praise of Katherine the store manager who helped me extra early one morning to get a snoopy poster that I was going to use for a baby shower. I really appreciated all the extra care and attention she gave me and the poster. She was so accommodating and a pleasure to do business with! More stores need employees like Katherine! Thank you again! And for everyone going to this Hallmark, I hope you get the pleasure to interact with her as you are shopping!

The store is attractive, that’s why I went there shopping again. But the cashier woman is really unfriendly and impolite, so I will never be there the third time!

Steve’s Hallmark is great location for buying cards. I always come here for Valentine’s Day cards and graduation cards. I noticed the the really clever and good cards were picked clean three days before Valentine’s Day. OK .poor planning by me. I like the brand Papyrus cards but Hallmark’s cards are traditional, similar to See’s candies.
This Hallmark also has small gifts such as frames, ceramics and small stuff animals. Good quality and not outrageously priced. I wish Alameda had a store like this…

Floated in to this location looking for some gift ideas. They had a lot of figurines, globes and semi-​interesting random stuff but nothing that caught my eye. Seemed a little pricey too compared to other similar stores. I did end up buying some cards. The folks who work here seemed really glum and disinterested.

I have a love and hate relationship with this store. I love this store because they have a really good selection of Snoopy products and I believe they have the most out of all the Hallmark stores in the bay area. Also, they carry Swarovski crystals & Lenox products which not many Hallmark stores carry.
There’s only one thing I hate about this store which is their store manager (the petite lady with short black hair. I believe she’s Asian?). This lady is really annoying with NO customer service at all. Like most of the Hallmark frequent shoppers, I’m also a Hallmark rewards member so I get coupons and reward certificates in the mail/​E-​mail every now and then. I have no problem using the coupons/​certificates at any other Hallmark except for this one. Well, actually, all the other employees at this Hallmark are really nice and helpful, but if this lady is at the cash register — OHH PREPARE FOR A POP QUIZ. She’ll ask you a lot of questions and tell you stuff like this coupon does not apply to this particular item or even make you to leave your information (name, address, and phone #) in order to use the coupon.
There was one time where they mispriced this item and she would not honor the price that was on the price tag and she gave me hella crap about it and made me sound like a thief where I put the price tag on the item myself. Like seriously? You never question your customer like they are a criminal, that’s just disrespectful.
I’ve complained about her to the corporate many, many times and all they’ve been telling me is to send my complaints to the owner of the store. Yeah, like where am I going to find Steve? And it’s not like this lady will forward customer’s complaints (ABOUT HER) to the owner; I’m sure she’s smarter than that.
I guess people are right when they say one is set after they’ve reached a certain level of position at a company. I guess my complaints will never be heard by Steve since this lady can cover up for herself easily.

My go-​to spot for all things gift-​related! The store is organized, neat in appearance, and always has a helpful and friendly staff working. They have an extensive greeting card line for any and all occasions and events. Apart from that, they also offer a wide selection of gift items, which change according to the season and holiday period. They stock a large number of collectibles from the Swarovski crystal collection to the Precious Moments figurines, and much more! They are also generally willing to accommodate requests for items/​collectibles they do not have, and are helpful with calling their other stores around the Bay Area in order to track something down for you. Exceptional customer service!

I rarely go to Newpark Mall, but I’m glad that when I do they have Hallmark store here. they closed the one in Valley Fair. BOO. but anyways. I love Hallmark, I always by my cards here for every occasion. birthdays, thank yous, Mother’s/Father’s day. I can spend quite some time here just reading through everything. they always have the cutest frames, and cutest knick nacks. the ladies that work here are really nice too. I was looking for a frame for my mom. since Mother’s Day is coming up. and they sold out. she offered to call the store over in the Hub to see if they had it. and gave me other suggestions on frames.