The Home Depot

I’m always satisfied after leaving this store. It’s right in my old neighbor and really close to work. So when I need things either going to or coming home from work, I can always stop here.
I don’t typically get much from Home Depot as I’m not a contractor or in construction. I got some medium boxes, 4 to be exact and their just $ 1.21 cent each, which came out to $ 5.01 after taxes. Talk about a bargain.
I mostly come here to have keys made and that’s the part that makes this a 4 star rather than a 5 star. This Home Depot could take a lesson from Lowe’s and automate the key making process. I get that what Home Depot does by having an actual key maker handy is provide a job to the member of the community. However, more often than not, there’s no one there at the kiosk and you can wait for 5 – 15 minutes for someone to get there. The other annoying part is having to pay for a spare key before it’s made. Darn thieves making things harder for us honest folk.
All in all its a great big location with really knowledgeable and helpful staff. I’ve not reason not to keep going, but if I can get my keys made at Lowe’s I will.

I work in Newark so this is the closest one to my place of work. This is the WORST home depot that I have ever been to in my life.
Every time I walk in to this home depot no one ever asks me if I need any help. When I do ask for help the employees get really annoyed and act like you are bothering them. I want to support local bushiness in Newark but when I go to places in Newark this is what happens more times than not so I’d much rather wait until I get home and go to the stores near my house. Too bad

Just your typical Home Depot as they usually have what you are looking for BUT the employees don’t have the service level like the suburban stores do. I’ll fault management on that. At most Home Depot’s the associates will approach you and ask do you need help looking for something. Here you have to hunt them down and even then they don’t seem to be very knowledgeable. This is the hood so lousy service is expected, good thing I have a car I’ll stick to the one in South Plainfield.

I don’t know much about the selection of actual home-​building materials and equipment, but every time I’ve come here, they’ve always had what I was looking for.
I think management should teach their employees to be more proactive in assisting customers… I remember when I went to the Home Depot back at home I’d get asked «Need help finding something?» almost every time I passed an unoccupied employee. If I did need help, the employee would escort me to the product. Well at this Home Depot, it seems like I have to do the asking and the searching, both of which are fine by me. However, if you want to improve on your customer service… easy way to begin is to get your employees to ask customers if they need help.

Poor customer service, just get what you need and get out! Or go somewhere else.