The Star-Ledger

The newspaper is OK even though it’s gotten progressively thinner in terms of content in the last year or so. The problem is the website. The phone numbers listed to contact them are either disconnected or you can never get a real person. I received a voice message about a change to my credit card and the number given to call back on required I enter a code. What code? I have no code. Ridiculous service.

Horrible delivery service. I signed up for a promotional 20 week trial of Thursday & Sunday home delivery. My trial extended to 30 weeks due to them having to keep adding credits due to missing deliveries. I never knew when the paper would come or not. You would think that they would stress to their delivery people to do an outstanding job during a new customer on a promotional trial so that they would want to keep their subscription. Not this company. When I would call to report a missing delivery I didn’t even get an apology, just «OK, we’ll add another credit to your account.». The paper itself is good. I’ve been reading it for many years but I would never buy a subscription.

Service and delivery was fine. just didn’t see the need for it anymore. after my subscription was up it was so hard to terminate. they give you Hell, you should be able to terminate just as easily as you subscribe. there’s no feature to op-​out when you Call because they want to transfer you to a person that will talk you to death and try to change your mind. Will never deal with them again

Great paper but home delivery service leaves a lot to be desired (the one star is for delivery service). Dropped them after years of home delivery as I was tired of repeated phone calls to correct the missed deliveries and poor service. Requests to speak to the route manager were ignored — doesn’t seem very customer focused business to me. Very disappointing.

This newspaper keeps me up to date on all the relevant news. And their delivery service is outstanding.

EXTREMELY DISSATISFIED AND DISAPPOINTED with the conduct and service of this company. My boyfriend had gone into a Quick Check one day to buy two drinks, I had stayed in the car, and he later emerged with a yellow piece of paper in the shopping bag with the drinks stating that he had signed up for a $ 20 a month subscription to this newspaper. Sadly, he had no clue that this was happening due to the sketchy woman who had «signed him up for it». She never even let him see the piece of paper, and instead, she sneaked it into his bag when he finished checking out. Instead of flat out telling him what was going on, she lied and told him it was a petition to keep printed news papers going. So, he gave her his name, she acted as though she could not spell it, asked for his licence, and then wrote how his information. She then proceeded to act like she was going to check him out on the line, asked for a credit cars, and swiped it. It was MY credit card, with a completely different name on it, and she filled out the form by herself without letting him read it, and he did not second guess it, since he thought he was simply saying he supports them keeping printed papers going. On top of it, she wrote down his wrong address, so now I am stuck paying for a news paper that is being read by a complete stranger. I cannot believe the conduct of this company. If I could give a one star, I would.

The voice of New Jersey and official newspaper of the Sopranos.