WallyPark

30 minutes late going to miss a flight for Wally park. Save the stress and take an über

Drop off was good. Arranged for car wash before I left. Pick up not good. No car wash, car is not at front, and front desk has attitude.
I’ll be trying the parking spot next time

Only positive thing I can say was that drop off and pick up is efficient. I reserved on line for 4 days including an in/​out car wash. When I returned to pick up my car, not only was my car not clean (although they told me how great it looked), the battery was dead. It was explained to me that the attendant cleaning my car left the keys in the ignition with the battery running so he could listen to music. They jumped my car and once it was running, I had the pleasant surprise of a warning light that I have never seen in the 10 years I have owned this car become illuminated, something having to do with dangerous levels of emissions if left unchecked.
I will never park here again. My car looks worse and is worse for having spent 4 days at Wally Park.

Location, valet, and price were good. I paid to have my car detailed, but when I got back, it hadn’t been cleaned. I went to the desk, and filled out a refund request. No apology or reason was provided. 3 weeks later, no refund. The manager isn’t returning emails.

The problem with this place is that the price is enticing! I was very excited to get my car washed while I was away… when I returned I found it had not been taken care of, though it wasn’t a big deal because I didn’t pay for it ahead of time. The next time I used them, I pre-​paid for the car detailing, assuming (you know the joke) that they couldn’t possibly forget to clean my car this time. Sure enough, car was dirty. They proceeded to tell me they’d reimburse me and that I’d receive an email. The email was instructions on how to file for reimbursement along with a blank sheet where I had to put in my credit card number and email it back to someone at the «corporate» office. I voiced my concern that my credit card information would not be passed securely and was told «well that’s the only way we can do it.» I even tried to just get a voucher for the next stay, but that apparently doesn’t work either.
I always had a long wait for the shuttle from the terminal and my car has rarely been standing by for me to hop into and go (despite calling ahead and telling them I was on my way…)
I’ve parked at WallyPark at least 8 different times. I’d give it a max 3-​star on their best day but usually they’re a 1 – 2.

We had a great experience. Efficient and competitive price through the app spot hero.

Found wallypark by mistake. But the experience was great. People were extremely courteous, especially our driver who we had coming in and out. This experience was a far cry from other parking services at Newark Airport.

Today I decided I will not be parking at Wally Park Newark again. Each time I have parked here I have had to wait 30 mins to be picked up from the terminal. Today I was pleasantly surprised that I only waited 10 mins, however when I get to the parking lot, from my flight that landed at midnight, they could not locate my keys. I have now been waiting over an hour and no one has come out to apologize for this huge inconvenience and as other customers came in they continued to push me to the side. Additionally, there are 5 people working (but really only 1 lady seems to be looking or making some type of effort). Yeah… I’m done with this place.

They lost my keys!!! Came back from one week in Vegas on an overnight flight, paid for my week of parking and they handed me the wrong car! For the next 3 HOURS they asked ME to go through all of the keys to see if I could find them!!! One worker told me «THIS HAPPENS ALL THE TIME» !!! My keys were never found, (at one point they couldnt find my car, but did) they still have not reimbursed me for the week of parking plus all the new keys I had to have made. I’m about $ 300 out of pocket thus far, plus needed to change my locks on my home because someone has my keys and my address is on file in their computer! Can’t take any chances these days. It’s really been a complete nightmare and management ignores emails and phone calls. The matter is now in the hands of the Newark police dept. I can say, this has been awful, very aggravating and not the way I wanted to spend my time upon returning from vacation. Please take my advice… DO NOT trust these careless, unprofessional and devious people with your car!

I also use the Wallypark self park at Philadelphia (PHL) and get good service along with earning my points, but the Newark location is only valet parking. However, it is not a true valet like the other services where they pick you up in your car at the terminal. You still have to ride the shuttle back and pay for the service. There is no help from the driver with bags, therefore, no tips. The only different is that it is not self park and you have to give them your car key.
What really blows is they do not participate in the point program on top of not friendly service. This was my first and last time using Wallypark at Newark (EWR).

Service aside, $ 30 missing from my car upon return. I inadvertently left a folder with cash in car. $ 30 taken from about $ 100. Was money collected at a PTA meeting so I know exactly amount that was there. Plus envelop was returned to the wrong place so I know someone went through it.
Re: service: Valet is worth it for a late arrival in winter… car is warm! But, wait time was very long for ½ trips I’ve used them for.

Tried this company for the first time. Wasn’t too bad. Close to the airport and easy to get to. Few things that may need to be cleared up such as pick up locations at the airport. Information on card given was not too clear on what customers should do.
However, when I was picked up from my flight the driver greeted me with a warm welcome and smile. Her name was Isis and she was very professional and made the ride back to my vehicle enjoyable and smooth.

I sincerely regret not checking Unilocal before booking this place; my experience seems to line up with the majority. Waited 20 minutes to be picked up, and on top of that, I did not get my car for 45 minutes after arrival; people from the shuttle after me got all their cars before me. Extremely slow and non-​chalant staff. They eventually found out that the delay was because the person originally getting my car did not know how to drive stick shift so she didn’t bother getting it or telling someone else to get it. Would rather pay more for prompt service and courtesy. Definitely not returning back.

Workers are very unprofessional and the wait time is ridiculous. Every time I return there is only one worker at the desk leaving a long line to pay and depart… I also caught a worker submitting :) surveys (that customers should be completing). The shuttle rides to and from the airport are typically a Rollercoaster ride… If I could give them a 0 I would.

Used the VIP valet service — on drop off I was informed by the valet that he was the only one working valet and he had to take another car to the site and come back to get mine. My drop off time was 5:15 and it was 5:10. I had a 6:30 flight and I didn’t want to wait for the valet to take the other car to the lot and shuttle back to pick up mine so we agreed that I would follow him to the lot and he would drive me back to the terminal in my car. Half way to the lot I get a call from another driver that he was waiting for me. Why did the first guy tell me he was the only one working valet? Your employees need to communicate better. I initially gave them a pass for this because if I arrived at 5:15 everything probably would’ve went smooth.
The pick up was a total disaster!!! I text them at 3:03pm and did not get a reply for 30 mins so I called. When I called I was told that they were «very busy» and that they would get my car out next. Another 20 min passes and I see my car pass by in the outer lane, I was like WTF?! So I call customer service again, the customer service agent puts me on hold to check what’s going on with my car and I get put on hold for 10 minutes finally to be hung up on. I call back and get hung up on immediately.
My car finally arrives at 4:05pm, over an hour to pick up my car!!! I could’ve take the shuttle and been half way home, This is VIP service? When the car arrives the driver told me that she was the accountant. That explains the drive by I guess. How can you offer this service and not be staffed to provide it?
I was offered a full refund by the accountant who dropped off my car. I told the accountant that I would like the manager call me since customer service keeps hanging up. Based on the other reviews I won’t hold my breath. This was the first time I was using the service and it was a very unpleasant experience. Certainly not the way to make a first impression.

This is now the second time we have used them with worse results then the first time. They are very unorganized and don’t really care about it. Additional services that I booked for were never done and they could have cared aless that they disappointed us.
Both times the wait for pick up at the airport it long, tou watch other shuttle services pass tou by several times before yours shows up.

Efficient service, staff gets the job done but could be a bit more pleasant. This was my first time trying Wally’s. I had oddball dropoff and pickup times for my car… So maybe it was because of that but I didn’t find the staff to be overly helpful as I navigated my way through the process for the first time. Nevertheless, I successfully dropped off my car and the car service was right there when my return flight came in 30-​minutes early. My car was retuned to me just as I left it.
overall I would use them again as they got the job done.

Convenient and safe place to park located right outside of Newark Airport. Be prepared to wait a few minutes for a shuttle as they seem to only run a few, so leave ample time to get to the airport.

I used the VIP service, they meet you curbside to pick up your car and bring it back curbside.
The service was all done online very easy to use. The young man who was the driver met me at the airport at the exact time to pick up my car. I was then able to text when I landed to have my car delivered to me curbside. After picking up my bag, I went outside and my car was there waiting for me with the driver.
My car was fine, and I never had to take a shuttle anywhere.
Great service I would use it again.

There are better options for parking.
Landed last night and called for pickup. The gentleman answering the phone assured me they were on the way. I had no baggage so I merely stopped to use the restroom and went outside. After waiting 10 minutes, I called only to find out that the driver already left. Clearly they knew they had a pickup and must not have waited the 2 – 3 minutes for me to get outside.
This would all be acceptable if it wasn’t 12:30 am and they had more than one bus running. 24 minutes later I was finally picked up and to add onto the wonderful experience not even a hello from the driver.
As I waited, I watched numerous other company shuttles pass more than once so next time they get my business