Ithaca Recreation Sports

My father and I have worked with Jeff for over a decade, buying snowmobiles, Rangers, dirt bikes, etc.
We have always been quite satisfied with the service and products and have never had any significant issues for the various brands we’ve dealt with (Kawasaki, Arctic Cat, Polaris).
Jeff and his team are always very busy working with a lot of different customers for sales, service and repairs. That being said, once they are available, they give you their full attention. I don’t currently live in the area but usually make a stop by once a year or so with my father to take a look.

Jon K’s review was right on. We brought our jet ski which we purchased from Ithaca in for repair. After 8 days in the middle of summer they still had not called. When I called I was told it wouldn’t even be looked at for another week. When they finally got around to looking at it we were told they couldn’t find anything wrong so it must be the computer. First they said just the computer was $ 1400 then called and said it was actually $ 2300. And they wouldn’t guarantee it. Brought it elsewhere and it was repaired in 5 days and that was with waiting for the part and it runs perfect and it was not the computer. It was fixed for less then half of Ithaca’s price and we were treated like customers not the fools they took us for. Will never do business with these fools again.

If you are looking for a knowledgable Kawasaki service center then look elsewhere. I had a couple of very minor repairs, winterizing, oil change and a rear turn signal bar replaced. Hard to imagine but they cross threaded the oil cap so that had to be replaced because of oil leakage, the light bar was installed incorrectly so that cosmetically it was quite noticeable and it looked bent. They were also supposed to order a standard part yet no follow through and after three pleasant reminder calls, I literally gave up on the place. I went to the counter and the owner and his wife will literally ignore customers in line and continue small town conversations with the locals. Amazing they stay in business honestly if this is their gig. Bottom line? Don’t do it!!! Go elsewhere. This place is mediocre in every respect.