The UPS Store

* WON’T ACCEPT UPS DROP-​OFFS * Silly me. Why would I think that? GRrrrrrrrrrr. I had to drive all the way to Stevenson Ranch. UPS Store owners do this to cheap out because they don’t make any money from pre-​paid drop offs. But, because of the major inconvenience this caused me, now I won’t give them any of my other business! Nice move, UPS store! How’s this strategy working out for you?

A UPS store that doesn’t take UPS drop offs. THAT MAKES SENSE. I’ll make sure to drive to another location the next time I need to send a package. Clearly this location is only interested in purchases only. A «drop off» to gain future customers must not be important to them.

I have dealt with the UPS Stores in Canyon Country and Valencia for years with no issues. This was my first, AND LAST, trip to this one.
The price seemed a little high but as I asked questions the options seemed even higher. I had a package that needed to ship today so I was stuck — I pulled out the papers so that I could ship them USPS Priority and send the box UPS Ground. Imagine my surprise when I was quote $ 10.85 for a USPS Priority Mail Envelope ($ 5.05 online from USPS) — I decided I would send that myself.
I went ahead, paid for the package to be sent UPS ground — as I was leaving I noticed my receipt stated that the box was an inch larger in all dimensions than the box was — curious because I had purchased the box from them therefore knew the size I had been charged for. When I questioned Steve (the employee) I was told that the system must have automatically done that.
When I returned to my office, I printed at USPS Priority label (for $ 5.05) and then went to
out of curiosity to price the package that was sent — yep, by entering the dimensions an inch larger on all sides I was overcharged.
So I call Steve — he tells me that he has been instructed to input the boxes an inch larger because the boxes aren’t really that size — excuse me???
To his credit, he did offer for me to bring my receipt down and he would make the adjustment in the system and refund me — but why should I have to watchdog a representative of an established service company like UPS. Just imagine how much money is collected in a day from overcharging clueless customers!
Avoid this particular UPS Store unless you have money to throw away.

Too bad you cannot post negative stars! Or even ZERO stars.
WORST experience. Ever. My friend went to this location to ship Christmas packages to her step children in Mexico (Los Cabos) She sent the packages on DECEMBER 11.
The packages never arrived. After much investigation, she was able to determine that a required import tax was not paid by the shipper.
This store has not been responsive or helpful. The packages are supposed to be returned to her home, via UPS, this week; however, they have not arrived.
Numerous attempts have been made to contact the store; calls have been ignored and the employees have been outright combative and rude – even hanging up during her inquiries.
Today is the day before Christmas Eve, and se still does not have possession of the packages. To make matters worse, this store has not returned her money for the original shipping charges.
You can only imagine how disappointed the entire family will be when there are no gifts for Christmas.
Unfortunately, the UPS corporate office told her she had to deal with the local store.
Because of this incredibly poor service, our entire group of contacts will NEVER patronize this business.
They can make this right – simply by making an effort to locate the packages and deliver them at HER convenience. That would be an appropriate remedy.
As things stand at this moment, the packages are MIA and there will be some very disappointed children Christmas morning.

Important– they have notary services! Woohoo!
I used this lcoation to return my AT&T equipment when changing my internet service. AT&T subcontracts equipment return to UPS stores– and I was a little weary that when I showed up at this place, they would have no idea what I was there for. I got the feeling this place could be very hit or miss.
Anyways, the transaction went pretty smoothly, I got everything I needed to ensure my equipment was returned. It’s a small operation with one person working the desk in the afternoon. I’ve certainly been to nicer, more confidence-​inspiring UPS stores, but this place served my needs just fine.