Castle Windows

This company is disgusting.
We waited 15 days to hear back about financing. 20 days after our application, they processed our deposit because we «moved ahead» with the contract. Which, we didn’t even get financial approval… So the contract was at that point void.
And somehow, we were the bad guys?!?

I wish I had read these reviews before I decided to go with Castle for our Bow Windows.
The sidings they put on are paper thin. The contractor literally used a scissor to cut them to size them up properly into our window.
The crew left a bit of a mess before they left and acted like they didn’t see it. They moved our furniture and didn’t put it back into place. They removed our blinds and didn’t put them back up. The caulking job wasn’t very satisfactory either.
The contractor also sliced a piece of wood on the inside of the house with his knife while installation.
I was hoping for installers to just come in and do the job and leave but it ended up being a headache.
I called Castle right away (same day) and the lady basically had me on hold for a few minutes just to come back and say «Sorry.» I don’t need your sorry. I need my 3K back.
I should’ve have gone with POWER windows, but their sales rep was just plain mean.

I specifically wanted a true divided lite bay window look to match the rest of my house and when I showed the salesman the living room window I wanted to match he said-«colonial» profile, we can do that. What came in was thin plastic strips between two panes of glass. When I called up they said they don’t make an exterior/​interior grid but they could upgrade the interior grid to a colonial profile (after much discussion). You’d think I was taking food out of his kids mouth to do this. I also wanted the window to go down to the kitchen countertop. The guy who came out to measure said no problem. What I got was a window that’s 6″ above the countertop. These people don’t listen-​I don’t have the view I wanted and I feel like I blew 5K. I was told they would have to build a roof over the bay, then said they had to block it up under the eave instead-​it was done in metal and looks cheap-I’ll have to paint it or have a contractor do some cosmetic work over it with wood trim. The installation crew was fine-​polite and clean. I’m only hoping these windows are more energy efficient than the ones they took out. I would recommend going to a lumber yard and getting a decent Anderson or Marvin window and have a contractor install it. At least you have more control over the finished product.