Charter Communications

Charter has always provided me amazing service and their customer service never seems to disapoint me!

Having just moved to Newnan few months ago from Texas the apt complex I moved into has an exclusive contact with Charter for cable tv svcs so I had no option but to use them, from the get go they were difficult to deal with all I wanted was a basic cable svc& internet, well since they’re all digital it was more to get just tv&internet alone than getting their bundle the triple play cable, internet, and home phone? really who uses land lines any more any way after 2mnths of svc I just decided I didn’t want to pay 120 $ mnth for there svcs so canceled the tv and «phone svc» that was totally useless to me they also charged for each digital box per tv extra 5 $ each just a rip off any way went to wall mart bought some good hd tv antennas work fine get 14 channels with them free and both my tv are smart tv’s and have net Felix so don’t miss the cable at all did keep their internet svc it’s great very fast and dependable

Zero stars. Don’t make the mistake of signing up with Charter!
Look at Charter’s terrible reviews everywhere. Consumerist magazine (not-​for-​profit subsidiary of Consumer Reports) calls Charter the «worst company in America.» It’s no wonder Charter went bankrupt a few years ago.
This sleazy firm’s business practices include:
— cutting your satellite cable, then insisting that customer fight with Charter’s 3^rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it.
— moving your first bill due date ahead after first bill, without prior notification (told this is a «standard» Charter procedure on 2^nd bill)
— insisting that customers wait 45 days (unbelievable but true) for Charter’s Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-​time payment prior to the interim due date (as a safety measure)
— moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice
— migrating from helpful humans to speak with or chat online (about no-​service issues) to worthless automated systems
— poor no-​service reliability
I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you’ll love Charter!