Computer Advantage

I had a fantastic experience at Computer Advantage. The manager, Larry, was extremely helpful in helping me find my new computer. I had my eye on a new Macbook and he was able to help me out through each step of the process without making me feel pressured in buying any extraneous merchandise. The service there was personalized to my needs and I didn’t just feel like a customer, but I really felt like a welcomed client. Someone they were interested in having return in the future. I greatly appreciated my buying experience there. I would recommend.

On November 13, contacted Computer Advantage for basic information regarding the purchase of a new iMac. Was able to talk to a live person on the second ring after punching #1. Michael, the sales rep, was extremely helpful; provided the inventory they had on hand; advised of their trade-​in policy (usually not even considered by many of their competitors; and advised the availability of their technicians — all without having to ask some questions that we did not know how to ask!
On 16 November, called Michael to check his availability on 16 November. When I arrived with my old iMac, Michael and the technician (Nic) were immediately available; advised the team what I wanted; asked to have a number of files transferred; and requested a time the next day that we could pick up the new computer. Was in and out of Computer Advantage within 15 minutes, and that included looking at some additional computers for other family members.
The following day, picked up the new computer; Michael and Nic advised precisely what we needed to accomplish in setting it up; advised of some additional ‘what if’s’; and in very short order the process was accomplished, and we were on our way. Within minutes, we had our new system up and operating with new Wi Fi features, with all files as they were prior to purchasing the new iMac.
Have purchased a number of computers on the South Side and Cumberland Mall. The experience at Computer Advantage was by far the best experience we have had the pleasure of having in 20 years of purchasing computers! A great, caring team with expert technical knowledge! This store has a lifetime client.

Allow me to preface this by responding to the initial review. This particular review was created 3 plus years ago. Since that time, it’s my understanding that there is a new manager and an entirely new staff in place.
I stopped in to make a purchase and was extremely satisfied with their sales and service.
In need of a repair? They can do that too with their experienced technician.
Not knowing what to expect, I have to say my experience was very positive!

This is not the first time I have visited Computer Advantage and they never disappoint. They are extremely helpful giving me answers I am looking for in regards to Apple Products. I highly recommend them based on my experience for any Apple products. I am becoming a loyal customer based on past experience and my experience yesterday

Ah, the honor of the first review. This is unfortunate. I sit here, typing this from my wonderful laptop – a real treat, considering, had I left it at Computer Advantage I would still be mourning its absence. I have had two experiences at Computer Advantage that left much to be desired. The first: I dropped off my computer on a Tuesday. A rather unhelpful woman told me that the technician would be able to look at it, and I would receive a call in a few hours. She must have meant a few days, because the technician was «out» until Thursday. Okay, it’s fine, we all make mistakes.
Enter my power adapter. Apparently useless, I took it into Computer Advantage for a diagnostic. Clearly this consists of staring blankly at me, then the adapter. Hm, I can see why you can’t figure out if it’s the motherboard or the charger. I called AppleCare to ask about the adaptor, and they informed me that authorized apple retailers (I’m looking at you, Computer Advantage) could exchange the adapter. Not so, says computer advantage. Authorized retailers can only mail it in.. .seriously. So, standing in the store, I called AppleCare again. Needless to say, the gentleman was confused about Computer Advantage marketing themselves as a retailer if they can’t do what retailers do. He graciously called PeachMac. PeachMac, vastly superior to Computer Advantage, said they could indeed diagnose my computer, and replace the adapter if necessary. Drove the 20 minutes, and I was out in 10 (hey Computer Advantage, they actually make products to utilize for diagnosing bad batteries, fyi!).
I exited that building into the glorious sunshine with a new adapter, and a disgust for Computer Advantage. If my computer were gasping for its last breath, staring mournfully at me through its dimming apple, I would let it die, rather than take it to Computer Advantage. Yep, I dislike this store that much.