bebe

Terrible service and they would not help resolve my issue with purchasing their items. Very disappointed!

The staffs in the Newport Beach are incredibly unreliable. I called numerous times to hold an item for me however, they put me on hold and never returned back to me. The manager of the store, Danielle, was very rude in dealing with customers. She gave me a very bad attitude and said that the item I had on hold was too damaged when in fact, the prior employee said they had 3 of the xs and she said there was one and damaged! The gentleman I spoke to said it didn’t have snug and was holding it for me! Danielle the manager must be checked out by the management. No way must be customers be treated the way she does. I’m a very good customer of Bebe and this attitude from employees is disgusting! I would like to request the Corporate office to call me about this. Proper training must be implemented esp with a big company like yours.

I have to say… Bebe never lets me down when I have a big event to go to. The girls were so very helpful and helped me find the perfect dress. After searching for dresses anywhere from Bloomingdale’s, Nordstrom, BCBG and Macy’s… Bebe by far had the best dress and for the best price. Most complemented dress of the night. Thank you girls!!! Xo

I purchased a top and skirt in a rush and once I tried it at home, it did not look good and didn’t fit properly! Went back to return it and Ada McLaughlin the mgr examined the skirt saying there was a tiny stain and the tag appeared to be taken off and then put back on! I only tried on the skirt at home and left on all the tags.
She refused to return the measly $ 70 skirt? R u kidding me… accusing the customer of lying???
Ada has no customer service skills and should be fired!
I told her I would take it to another Bebe and return it since it was never «worn» and I couldn’t see the «tiny stain she said was there»
I took it to another and they happily returned it! I will not be shopping at Bebe ever again and will tell all my friends to stop going

This bebe gave me great service even though they were slammed. I found the perfect black dress for an event this weekend! This store is always hit/​miss with me and while sometimes it can be completely inappropriate, this time I found just what I was looking for. When I need a short, vegas mini, I’ll go back as well – there were plenty of those!

I love love love Bebe. And the store at Fashion Island is great! The staff is wonderful and I am always greeted with a friendly smile and helpful fashion suggestions.
I think the prices at Bebe are very reasonable — you can get GREAT party and Vegas dresses for around 100, which is much less expensive than other stores. Obviously more expensive than Forever but the quality and cut has no comparison.
BEST rompers! I love! Great dress shorts too!
SALES ARE GREAT! They always have a pretty decent selection of sale merchandise and often EXTRA percentages off. All my favorite silk tanks and corset tops are from Bebe, most I’ve gotten for 50 or less. THE BEST tops to wear out with jeans and heels. So sexy and I always get tons of compliments! Wear with skinny jeans and stilletos for a perfect going-​out-​in-​Newport look that says, «I’m totally casual and not trying too hard but I still look hot.» Yep. I said it. Deal with it. It’s what we’re all thinking.
Parking at Fashion Island is so easy too and of course the view at FI can’t be beat!
Five star shopping experience for SURE!

Absolute worst customer service ever! All the staff are super young, uneducated and have no social skills .they need a class in customer service! walking zombies working there. love some of the other Bebe stores though!

Ahhh… love me some BeBe! I have been coming to BeBe, confession, for more years than I can count. I loved it when the store was filled with great suits and separates and everything fit my body perfect. Fast forward many… ah hum. years later and I still find great things, often with the edge I am looking for. Lots of colors and always my place for dresses and tops. This store has a great selection and probably one of the biggest. The girls are always busy and sometimes they come up to you and other times they don’t. Seems the same group has been there for some time and although they are helpful I often need to seek them out. Yesterday when I was in shopping I had the most fabulous guy, named Ricky who was awesome! I loved his taste, he listened to what I was looking for and was very attentive. He rocks!!! I now never need to feel lost or unsure I am missing out on seeing something because of the huge selection, I know Ricky will be there. He adds to the store what was lacking… attention to customers and their needs. Great salespeople equal terrific sales.

I LOVE BEBE! It’s probably my favorite party/​Vegas dress store. Their dresses fits like a glove, and is always a head turner. This is my favorite store because not only it’s the biggest store they have in Orange County, but they also carry many different designs that are not in other stores.
Yes, their dresses can be expensive, especially when you probably only wear it once. It’s anywhere from $ 60-​$ 150. But for me, it’s totally worth it.
Beware: Since this store is located in Fashion Island in Newport Beach, you will be seeing A LOT of COUGARS shopping here.

I have been going to this location um because it’s the BEST! Katie and Emily are my stylist and they always know what to pull for me in my size as soon as a new order comes in! They are so patient with helping me put outfits together or finding a store closest to me that has a size in something they didn’t have.

I really like this Bebe store. This location has really cute blouses, jackets, and skirts. They also have great sales items. I recently found a beautiful suit for 40% off! When I know I will be shopping at this store, I make sure to bring in my coupons (from the insert in the Bebe catalog) for additional discounts.
The customer service is really good at this location too. The salespeople are always available to find the right sizes and styles. They are friendly and helpful, even when I take in stacks of clothes to the dressing room to only find one or two items that actually fit. I feel so bad that the salespeople seem to have to run back and forth to find my sizes, but they are always so patient with me.
The beautiful clothing, really nice staff, and amazing sales are a wonderful combination that will always bring me back to this Bebe location!

bebe is my shopping god! this place has it all, style, sheek, and reasonable prices if you look hard enough. the girls working could be stylists themselves, and are always willing to lend a hand and give out advise and styling options. i always head towards the back rack and check out their discounted clothing! you can find some steals at a really cheap price that you’ll end up wearing! also their shoes are amazing, sturdy and COMFORTABLE! what more could a woman ask for?

I ordered a Bebe dress online. It comes a size too small, so I call a nearby Bebe store to change it.
The staffs are quite nice and they are very helpful. But they do need their store manager to exchange my dress.
After this store manager has done with her client, she walk to me with a fake smile. She had my receipt in her hand about 5 minutes.
What’s so hard to read? It was only a paper with product/​color number of this products, price before tax, shipping fee and the price after tax.
She was asking me about my phone number, so she can check my bebe account, after I told her I didn’t sign up for a bebe account, she had this «whatever thing on her face», she didn’t say anything and keep starring at my online order receipt. Finally she pointed with her finger in my bag where the dress is (where she took the receipt in the first place)” Is this dress that you want to return it?”(her staff already told her).
After I said yes, she was still looking at that paper. After about another 5 minutes, she finally took the dress from that bag to type something into the cashier machine.
After she’s finally gets done, she put my dress in a bag and gives me this fake smile again without saying a word.
Wow, It reminds me why I like to shop bebe online (no rude staff).
It took more than 15 minutes to exchange a dress
It looks like this is her first time to work at the store.
It feels like she just did a lots work.
How ironic, the staff in this store is more friendly than their store manager.
This store looks great in the first place. It has a big collection. A lots choice. It’s easy to find the things you want to buy. Quality of the products won’t disappointed you.
It doesn’t matter whether you are a store manager or a sales person, it’s all about service. Especially when you are a store manager, don’t you have to give good sample to show your staff how to treat your client?
Confident is not arrogant, I hope she can see the different in between those words.

I went into this store over the weekend to do a little shopping. I thought the sales people were totally rude. No one even acknowledged my entering the store or asked to help me. It was like they were deliberately ignoring me. I thought at first that maybe they just didn’t see me walk in, but then some people walked in after me and they were greeted with a great deal of friendliness. I’m not sure why I wasn’t acknowledged, its not like I walked in there looking like I just walked off Skid Row or something. But whatever. This place seemed cold to me. That’s their loss, I would have spent a good deal of money there. I won’t be returning. They lost a new customer.

This Bebe’s is amazing! I always feel like a celeb when I go in this place. As soon as I walked in I was greeted with a smile and introduced to one of the staff, Nicole. I think?. I browsed a while and had a few things I wanted to try on when Nicole? (sorry I totally forgot her name), asked me if I wanted to start a fitting room. She took the clothes I had and hung them up in a fitting room for when I was ready. I liked an outfit a manikin had on, but couldn’t find the blouse and the staff helped me out right away and directed me right to it. When I was in the fitting room, the sales girl asked me if I wanted a pair of heels to try on with the dress I had to make sure it would look right. So helpful!
This is by far the best Bebe I’ve been to and the customer service is amazing! 5 stars, I highly recommend!

I’m a walking Bebe girl, from head-​to-​toe! I LOVE this brand and I’ll be loyal forever! I hope they come up with a «not so» revealing Career line, don’t get me wrong halters and sleeveless look great, but, for corporate attire, it’s not going to pass I have to cover up all the time. I really hope they come up with more short and long sleeve alternatives to wear by day and party by night!
Anyway, this review is particularly for Bebe Fashion Island. I’m like a kid in a candy store whenever I come here. The ladies are wonderful and always helpful! The store being the biggest in OC, you’ll definitely find something and you won’t leave without a Bebe bag on hand.

This is the by far the best bebe store that I have ever been to! The girls are very nice and helpful, and they won’t give you any attitude whatsoever. A+ for customer service. This was also the first bebe to ask me if I wanted a point card, which I of course accepted. They also didn’t mind that I had a coupon and used it on a sale item. The clothes can be expensive, especially for a semi-​broke college student, which is why I always head straight for the sales rack, and it just makes it even better when I have a coupon that I can use as well.

Yes, i luv bebe but some of their clothes is not meant for woman that are big breasted! but i still shop here. lol
I usally go to the one in the Main Place mall This girl Myra is so helpful!

I bought a gorgeous dress that was 50% off here and wore it shamelessly in Vegas! The person who helped me out was glad to assist and didn’t mind that I was trying on sale items! I’ve never had a pleasant experience in a Bebe prior to this one and knew I just had to leave them a review!
Kudos on great service!

BEBE — clothes… shoes…& accessories… are Fun, Stylish, Modern, & Sexy.
AND…they have COUPONS in their catalogs & Clubbebe points. So be sure to sign up for Clubbebe. You earn reward points for shopping. Every dollar earns a point. $ 250 = $ 10 reward; 1000 points, gets you free shipping. (Check out their web site @
for more detailed info.) Their Emails usually have discounts as well.
Fashion Island is, by far, the Best BEBE store. Customer service is awesome. Even when it gets chaotic during a sales event, they’re apologizing for the wait & trying their best to accommodate your every need whether it’s in the dressing room or looking or calling up another location for a particular size or item.
If you find a sales person whom you feel comfortable with, don’t hesitate to request for her (or him). They’ll usually approach you with their info first but just in case. It’s very useful having someone — a personal shopper — who has an idea or is learning about your taste in apparel. This person will be able to put clothing aside for you upon your arrival, which will definitely cut back on your shopping time. I’ve done this many times when shopping for a specific outfit for an occasion.
If it’s been awhile, though, with Bebe being small as it is, I will always do a walk-​thru & grab whatever’s to my liking, then head to the dressing room. When the sales person comes by to check on me, I’ll let her know what I’m looking for. Next thing you know, she’s bringing in all sorts of clothing for me to try on.
In fact, I received a reminder call regarding a special sale that they were having last week & to not forget my discount coupon. The person who called wasn’t even one of the «personal shoppers» I’ve used, let alone remember.
Bebe offers courtesy steaming of your clothing. Take advantage of that.
And a few freebies I’ve received — & wasn’t expecting — while @ the cashier: a couple of silk bathrobes (dark brown & black) & a traveling garment bag.
And, lastly, you get to keep the nice, sturdy, wooden hangers.