LUSH

Came in to try some of their products. All of a sudden the place was Mob by teenage girls screaming and taking pictures. Running all over the place, they took over the store. With in all this craziness a young lady came over to help me. She answered all my questions and help get me what I needed. The store has a great team who was able to handle this rush. Even though the store was crazy busy I was stilled help and they have great customer service.

Love every thing about this place from the products to employees and what LUSH stands for
As a cancer survivor I make sure I used organic products and these are products and worth every penny!
And the smell deliciously good!
They work… And make me feel pretty
Thank you for such an amazing environment and lovely products

Really cool products, lacking on accountability. I bought a lotion massage bar for my wife – pretty cool gift: $ 12, looks like soap, but when you massage skin with it, it turns into lotion. When I brought it home as part of a Valentine’s Day bundle, I found that the bar had melted prematurely all over the other gifts I got my wife. After some prying, she agreed to let me exchange it. When I arrived at the store, they told me that melting lotion bars happened to a lot of customers (a warning then?!). They said it wouldn’t melt again if I bought a small tin for it. So, because they did not warn me about their faulty product, I got to drive back to their store where they up sold me. Not really my understanding of customer service or accountability.

What store doesn’t give store credit when returning something? They not only won’t take your return unless you have the receipt AND the card you paid with (who has all of that when the item is a gift) AND they won’t give you store credit! They make you exchange it on the spot which is so beyond ridiculous and can’t believe they haven’t changed that policy by now. It is so stupid and hope they change this because I will never be shopping there again.

My favorite store! Be sure to ask for samples when you’re paying for your goodies. I always get samples and discover new items I want to buy :) my favorites right now are Ocean Salt, Ro’s Argan Body Conditioner, Jason & The Argan Oil shampoo bar, and No Drought Dry Shampoo!!! I also love the moisturizing bars in the shower like King of Sin. Replaces the need for moisturizer and SO great after shaving my legs. Also the fresh face masks will clear up your skin in a jiff if you’re breaking out. I LOVE LUSH.

I love all Lush products! I own almost every product and will continue to be a customer. Today I bought a ton of bath bombs at the store and was excited about my purchase. When I got home I looked at the receipt and noticed that I was either missing a few bath bombs or I was over charged for a few bath bombs that I had purchased multiples of. I’m very upset about this because I can’t imaging I would get the bath bombs back by calling the store. I’m really hoping it was just human error and not anything else. I was not able to see what was going on behind the register when she was packing the bag and I can’t remember how many bath bombs I purchased. I’m very sad about this.

I’ve had the best experience at LUSH at this location today. My friends swear by LUSHs products so I thought I would try it out today. I stopped by feeling completely lost and had no idea what to buy. I then asked this girl to help me pick out a face mask. Her name was Lisa and let me tell you, she’s so freakin nice ! She helped me pick out a face soap, and a mask and even showed me some products she uses on her own skin which I said looked very healthy! She also took her time with everything and wasn’t pushy on up selling me anything (a big plus in my book). Money was a little tight today so I didn’t buy the moisturizer she recommended but gave me a sample to try before I fully committed to buying it. I will definitely come back to buy more products as everyone in the store was very friendly ! :)

I can not even begin to express my love for this place. I might as well open up my own store with the amount of products I buy… almost weekly. They are super helpful there. One particular moment I remember, I was having a rough day at work and they put together a really nice basket for me of stuff that would help me relax! I can alway find what I am looking for and they always have new things to try as well! Plus, that store smells like heaven!

I LOVE this place! First off, the smell down the block brings you in… once you walk inside you go into LUSHious heaven. I was thinking about buying a couple of Xmas gifts and ended up buying for most of my family and friends… a shout out for my salesperson Violet, she was very knowledgeable and very helpful without pushing product. I highly recommend this place for holiday or anytime shopping.

This is by far the best lush I’ve been to.
Non pushy sales people, but of course they will link products to what you have in your basket.
It’s always busy on weekends and with the holidays it even worse, but well worth it.
It’s a lot bigger than mission viejo or the anahiem store as well.

It’s been awhile since I stepped into Lush. When I did years ago, I ended up spending a hefty amount on products that I enjoyed. However, once I was done with the products, I actually didn’t use them again just for the sole idea that I might once again spend couple hundred on skincare lol
So fast forward to today. My friend had came to me with a problem: his dryass skin. He is the type to never utilize moisturizer NOR sunblock so his skin is identical to sandpaper. I’m blessed with generally good skin with little to no problems (blemishes/​occasional pimple) so I thought I can help out. For his dry sensitive skin, I realized that LUSH should fit him perfectly, as it’s made with quality ingredients that would suit his skin type.
First of all, service is awesome! I came in and was greeted immediately.
Shout out to Violet for being so amAZINGG!!! She was very knowledgeable with the products, illustrating their different properties and going down the list of ingredients. I had posed to her my friend’s dilemma, and though I was mainly looking for a moisturizer, she emphasized that a toner and a cleanser would also be beneficial. She explained that (these are a summary of her notes but I have terrible memory and honestly might miss something, so sorry in advance), moisturizer is necessary because you need that, toner not only balances/​controls oils, it closes pores to ensure that later when moisturizer is applied, those oils don’t seep in. and cleanser was necessary so that my friend can scrub all his nasties away (my words). I really enjoyed Violet helping me, because not only is she well versed in her job, she is cool haha I know that often times I like to ask questions or ask them again because I have bad memory, but she gladly disclosed whatever I needed to know with a smile on her face.
Violet is seriously one of the most awesome/​experienced sellers/​employees ever! It helps that with all the things that she was saying, was backed by a demo that left you with great skin. Since you can see and feel the difference, science proves this hahah
The products are in my car and I’ll report back once my friend does. I ended up getting the ocean scrub salt, skin drink, and a toner that escapes me.
Happy trails on the path to great skin!

I’m a lushie for life. This was one of the first stores in OC after Anaheim. Great layout and selection. However, only one or two customer service reps really have history with Lush and know their stuff. But the ones who do, really really do!

This location is not friendly, like the Mission Viejo location. Employees don’t seem happy to help. Also, they are very stingy with their sample portions, unlike the MV shop!

As a young adult the number one problem everyone faces is dealing with acne. Acne is like that annoying friend you thought you got rid of but comes right back the next day. So on my venture to find a solution I took to the internet for advice. To no surprise I found a million products claiming they had the magical solution to fix acne. Being naïve I would go out and buy different products hoping for the best but all I was doing was throwing money away. Sooner or later I found a website called Lush.
On my search to find the best acne product I made sure to look for something that was natural and didn’t test on animals. Notably not a lot of companies offered both of my requirements. Lush was the only one that did. The company Lush started in the UK and has been around since 1995. The group of people who first started the business would make natural hand-​made products like shampoo and body soap and sell it to other businesses. They started to become very popular so they decided to open up their own place.
One of the main reasons they decided to open up their own place was because every single one of the founders had strong opinions as to how their company would be run. They wanted to fight against animal testing, they wanted to have products that were biodegradable and they didn’t want to cut any corners. They wanted to make sure the customer got what they were paying for.
The main thing that turned me on to using Lush is their strong beliefs against animal testing. They don’t buy products from companies that test on animals nor does Lush participate in testing on animals. Many companies test on animals to see if their product would cause harm to its users. In doing so animals have horrible reactions to it. Many of the innocent animals lose their ability to see or hear because of the products. Liz Weir and Mark Constantine (the founders of Lush) became friends after working together at a salon, they both sought out to make products without preservatives. Lush is mostly known for using real fruit and vegetables in their products. The people at Lush visit the orchards or farms from which they get their fruits and veggies to make sure they’re getting real ingredients. They also make sure they aren’t harming the environment in any way. This company gets out there and fights for animal and human rights. They fight for fair trials and against torture in third world countries. I think it very admirable that the company gets out there and campaigns.
The product that really caught my attention was the mask of magnaminty. The mask had amazing reviews, people raved as to how fast their face would clear up. The main ingredients in the mask are china clay, peppermint, aduki beans, and vanilla absolute. Each of the ingredients have specific things they target. For instance the aduki beans exfoliates the face, the vanilla calms the face and the fresh peppermint pulls any dirt that’s stuck in the pores.
I ordered my mask on-​line because I couldn’t be bothered to drive to the store in Fashion Island. The website was extremely easy to use, all of their products were separated into categories which helped me find what I was looking for. It took me 10 minutes to add the mask to my cart, look at other products and finish my order. It’s always a plus using a website that doesn’t give you problems. I can tell that the company put a lot of time and effort into making the website user friendly.
It took 5 days for the product to get to my house, which was impressively fast considering that it came from Canada. I received an email as soon as it was shipped and I was notified every time my order would be moved to a different location. I opened up the box and it was full of foam peanuts (to protect my order), my mask, and they also included a free sample which was awesome. In my excitement I opened my mask and was hit with a strong smell of peppermint, which I really liked. The mask felt a little oily to the touch; in other words it made the mask easy to apply to the face. The mask was also green which kind of makes me resemble Shrek (I don’t mind this one bit). I think the color makes the mask fun to use, its something different. Once the mask is applied you have to wait 15 minutes for the mask to work its magic. While waiting the 15 minutes I noticed the mask hardened and got darker in some areas of my face. I did research and apparently the mask would get dark in areas in which there would be the most congestion. Once my 15 minutes were over I rushed to the bathroom to wash the mask off, I immediately noticed how soft my face was and my skin was glowing. I genuinely do love the product and have been repurchasing this product because it has made an enormous improvement with my skin.
Bottom line I would recommend the product to my friends and families. I actually have turned my friends into buying the product and using it. All of my friends love the product and have been re-​purchasing it. I’m really happy with t

Love Lush!!! My top picks are tea tree water, ocean salt, dream cream, and sugar scrub! If you want to try something new just ask for a sample. Also bring back the recyclable containers and get a free fresh face mask, Cupcake is my favorite.

So this happened to me earlier today. and the more I thought about it. the worse I felt. This review is based on today’s interaction. I went into the store looking to purchase a few items I had in mind. A sales associate had helped me pick out a moisturizer and she was attentive and helpful. I was looking over the face masks and another associate helped me pick out for my mom and for myself. I had walked over to the shark soap display, and was smelling the soap. The first associate came over and asked if I needed anything else. I said, «no thanks I’m cutting myself off» and she took the three items over to the cash register while I was smelling the soap. The second associate walked over to me and was questioning me on the moisturizer I had. I couldn’t remember the name of it and wasn’t really understanding at the time what she was getting at. I said that I couldn’t remember the name, and she kept questioning me about it, and even asked me where it was so I told her that the other associate took it to the counter. Then she said, «Oh ok i was like, where is it?» Ok… WTF??? Did she think I stole it? That’s what she made me feel like. Like why would I still be in the store. smelling soap if I had just stolen something? At that point I went to the register and paid, and just got the hell out of there. It feels really really REALLY crappy to be accused of stealing when you are innocent. I should of said something to the store manager, but I just wanted to get out of there. My fault. I was kind of in disbelieve and wow did that really happen. Now I feel like I can’t go back there because my picture will be on the wall labeled «looks like a thief, but isn’t.» It’s a shame because I really love their products, but their side-​eyeing staff really ruined my lush experience.

It was my first time in LUSH yesterday and it was busy! They had so many people in there and it was kind of hard to get around. Even though it was busy I still got helped. I was unsure of what I wanted. I heard they were good for there bath bombs, I got one of their more popular ones, twilight. The girl that helped me out also showed me a bath bar I think it was called. Got one of those too, it smelled like coconut. I wish they made a bath bomb coconut smell. Also got a body scrub and face scrub, a little pricey for the face scrub but I really like how they are natural and that they fight against animal testing.
I will definitely be coming back to buy more!

I’ve been a fan of LUSH from day one. I’m just glad this particular store is usually well stocked and the people are great.
My recent favorites at Lush —
Brazened honey face mask
Love lettuce face mask
Rose soap (not sure it’s the right name)
Tea tree toner
Try this place out. You won’t be disappointed!

This definitely is an over due review since my discovery of LUSH and their products. I stumbled upon this store after a long day of searching for the perfect moisturizer/​body wash
As I first entered the store I was greeted by a girl with wavy/​brunette hair, Mariella/​Mariela (not sure of the spelling) but she was excellent! She was able to give me a tour of the store while asking me a few questions about my skin-I’m like woah how thorough! She was able to direct me to a few bath smoothies that would help soothe and moisturize my skin. She even tried it on me, the Dream wash and Turkish delight are my favs! They literally will change your life especially with this Cali weather constantly changing!
She also introduced me to a few bath bars I was able to get for my father who has patches of dry skin-​you know how men do not care to moisturize after showering. Well she was able to assist me and show me all of these really nice bars of soap and bath washes made for men. I thought it was really neat to have a great selection of products for everyone’s needs despite the type of skin conditions you have.
I definitely have returned to come by and request Mariella/​Mariela she will take good care of you and takes the time to show you how each product works! I must say the staff truly makes this location and welcomes you to come shop in fashion island! Always back for these great products!

love this store. i actually only purchased one mini mask here and it made my face feel oily. the store is nice and clean and the girls really give great service so i cant complain. i hope to have time to return for more!