Newport Colony Baby And Paperie

This store is so cute! They have so many unique baby things and the staff is super friendly!

Great baby stuff… Crappy, crappy service!
My wife was excited to go in because of all the great looking stuff they had, we must of been there for about 10 minutes and not once did the girl acknowledge us! I had to ask her how her day was going to make sure she was ok!
We found some really cute stuff for our little girl and walked up to the counter to check out. Then, I asked the girls if this was where we pay and was completely ignored, they actually turned their back to us and started having a conversation. So my wife said out loud, do I pay over here again and got no response. I was completely pissed off by this BS said out loud, Hey do we pay here? Because we are ready! The girl with the short hair finally turned to us and was apologetic but the other girl with long hair just continued on with the bitter beer face.
Like I said, they have great baby stuff and we love to have our little girl looking on point, might consider coming again hopefully the customer service will be different.

Do NOT buy gifts here. Won’t exchange after 7 days even though receipt says they will. Go to Lil Sprouts if you need high-​end baby items.
I specifically asked if my niece could exchange the item if it wasn’t her style. Clerk told me yes. She failed to mention it had to be within 7 days. That’s an important detail given my specific question AND that it was a gift.
I went back less than 30 days after I purchased and they refused to even exchange the unused unopened item — still in the bag with the receipt. The new clerk did feel the need to say to me, as I was leaving the store (bitch), «It says 2 weeks right at the bottom of the receipt.» She needed to make her (incorrect) point to a CUSTOMER as I was leaving the store. I will upload a copy of my receipt that clearly says something different. Refund for 7 days, only exchange or credit after 7 days.
I didn’t look back. I’ll simply call AMEX and dispute the charge.
RUDE. Extremely Overpriced. Fraudulent practices.
Go to Lil Sprouts down the street. Better merchandise and great customer service. They even wrapped my new gift no charge.

What a cute little store nestled in Fashion Island. You can easily spend an hour in this store. Adorable greeting cards. Cute artsy stuff. I was also greeted by some energetic, friendly staff. Very refreshing.