Northbound Treatment Services

Northbound Treatment Services saved my life. I am forever indebted to them! I had prior experience with treatment centers and Northbound was more than what I expected. I had the most incredible therapist while I was there. I had been in therapy over 10 years and made more progress with her in 4 months than I did in the previous 10 years. The housing staff was also amazing; always friendly and helpful, while looking out for our best interests. My first, and most memorable, night in treatment, was understandably scary, but the women that worked at Broadway house went above and beyond to make me feel comfortable and welcome. This welcoming environment continued throughout my entire stay at NorthBound. Upon entering treatment, I had legal issues. Northbound’s legal team kept me on track and were in constant communication with my lawyer. They took me to every court date and always made sure I had appropriate representation and support. They always kept me updated on what was happening with my case and did whatever they could to help me out. They have amazing connections with Orange County courts that were extremely beneficial to my case. The rest of the staff is great. I always felt safe and taken care of. The support staff is always available for whenever you need the extra encouragement, considering how difficult and emotional treatment can be. My family participated in the Family Programming and benefited greatly from all the information and support they were offered. The facilities were always clean. It was essentially a mini vacation from the insane life I was living. Northbound helped me above and beyond what I had anticipated. I highly recommend this facility to anyone looking for treatment. I am still currently involved in their alumni community. They have amazing follow up programs, which is something that has helped me tremendously. Next month I will be celebrating two years clean and sober, thanks to Northbound!

I just left detox after my 6^th day. I am 21 years old and on my dads insurance. I was refused my meds (im detoxing off of heroin) so i asked to speak to my father and they refused after i was promised phone calls in admissions. The nurse alex made bo attenpt to help my situation and would not let né soeak to ny father so i made the point that i needed to speak with him or i was going to leave. Alex and michael promised me a phonecall in an hour when jimmy was gonna be there so i took a nap and neither of the 2 bothered to wake me up for my phonecall, which is very fucked up i think after i was promised a call. So i then made it quite clear all i wanted was to let my dad know how i was being treated and they gave me attitude and after i gave them attitude back they kept making excuses and the director Gina came she told me she spoke with my parents and that they did not want to speak with me and wanted nothing to do with me (my brother recently passed which is why i voluntarily went ro treatment) i cried and asked for my phone and money so i could go home and they refused my belonings (i have no idea the area im in i live 1 hr away its 11pm) so i went to say goodbye and gina followed me and cursed me out and told me to leave. After i walked with my suitcase (thats all they would let me take) i walked to an ampm where i used a phone and waited outside and 4men whistled and approached me. Thank god another male patient went with me to make sure i was safe god forbid i was raped or kidnapped… i call my parents to find out they never said anything gina told me they said. I have complained to the director and vice president and am waiting for them to do something about their lying staff who put me in danger and neglected me telling me to leave so obv i left. Thank god my parents paid for cab fare and i made it safely home. I came to pick up my belongings the next day and was missing 200 dollars and they almost didn’t even have it recorded to give back to me. This place gets 0 stars and everyone there is miserable bc the doctor andcertain staff dont care. Everyone i did not personally mention treated me well and i wanted to stay but unfortunately i wont support a conpany who lets thwir staff lie to clients. I was also refused a witness today when i went to pick up my belongings and tell my experience bc they dont want to do anything about their poor staff. Also nurse alex had been talking badly about me to other patients who came to me to let me know… why is she talking about me to other patients? ???

Northbound is amazing and saved my son’s life from a heroine addiction. I am forever thankful for helping me save my son. I would highly recommend this very organized program. The family program also helped a ton.
Thank you Northbound!

From the start things weren’t what was suppose to be… u pay $$$$$ for detox and u have no air it’s coed ppl are all over each other they ran out of drinks n much more! There’s no air fans only find ask and stay is totally unacceptable! You kids who don’t know a thing about drugs are relapse or even being addicts which makes then treat and look at u different! By far the worst place I have been no heard for treatment! The detox manager was the biggest n most rudest person so unprofessional she’s the reason I left! Most say what can wends to help not her she didnt care one bit! Lies after lies ! Don’t send ur loved here I had to go thur it myself and it was very dramatic n by far the worst !

This well structured program is top notch. The Director of Admissions David Gates really cares about the patients. Patients receive a lot of support and guidance. It teaches you how to maintain a healthy routine. The program sets you on the right path to recovery. Highly recommended.

This review is written by a mother and father who have experienced the heartache of our son’s addiction, numerous relapses, and the inside view of various treatment facilities. If we had not been guided to Northbound Treatment Services in March, 2014, our son would still be a homeless addict, or worse yet, have died an addict’s death. Today, nearly ten months later, our wonderful son is healthy, full of promise, and is committed to living a sober life. He has completed his course work to become a drug and alcohol counselor and is completing his college education. This we owe to a «power greater than ourselves», and to the opportunities provided by Northbound.
Because our son’s journey has been long, arduous, and very painful, with stays in several treatment centers, I feel we are very qualified to give a five star rating to Northbound. He spent three, thirty-​day stints in a small rehab facility; one hundred and twenty days in a nationally renown treatment center; nearly a year at another renown center after a staged intervention; two thirty day stays in another small treatment center and finally, in and out of numerous sober-​living houses. As a last resort, we, his parents, were advised to detach with love and resort to tough love. In March of 2014, we planned another intervention. After study and recommendations, we selected Northbound for our son. We made it clear that this would be the last time we would finance another treatment center.
Northbound has been the answer to our son’s issues, and has helped him grow into his adult self. Allow me to identify the critical differences that separate Northbound from all the other treatment centers we have experienced:
1. Sincere and empathetic staff members. «Empathetic» is used because the great majority of the staff have experienced addiction and its transgressions.
2. Intense client activities. Clients are kept immersed in activities or groups or individual therapy, etc. that keep their thoughts focused on sobriety.
3. Case manager. Never in all the previous rehab centers has there been a case manager that oversees and guides the clients progress. This is in addition to the therapist.
4. Outstanding detox center. Serious one-​on-​one attention given to the detoxing client. Healthy nutrition and medications addressed. Clients can request food at any time.
5. Individual evaluation of what is best for each client. Whether it be the length of their program, sober living, continuing education or family involvement, the client’s best interest is at heart.
6. The Academy Program. The advisors direct the clients in the direction that will bolster their self-​esteem and help them to regain confidence. With the advisors help, the clients past educational transcripts are evaluated and they guide the clients to the correct educational facility.
7. Life skills are constantly being addressed.
8. The facilities and housing are outstanding.
9. The family week was second to none! Having attended four family sessions at other treatment centers, we rate Northbound’s far and above anything we have ever experienced. The variety of sessions; new slants on addiction and treatment; the interactions with other parents and our own children, and the credentials of the speakers provided the parents with a vast array of information.
10. Our son’s treatment team reminds us, his parents, to let the team and our son direct his recovery and to not interfere.
The professionals who have made such a difference for us and our son are:
*William Walker (admissions/​intake coordinator) for his compassion and guidance.
*Colin Maher (case manager) for his no-​nonsense approach.
*Ashton Abernethy (insurance coordinator) for her guidance in cost management.
*Pamela Lisizin (BEHR center coordinator) for her gracious attention.
*Melody (past therapist) for her therapeutic relationship with our son.
*Michael Boyer (academic coordinator) for his academic guidance.
In conclusion, Northbound has provided the security and the environment for our son to find sobriety. With the help of truly outstanding professionals who are sincerely dedicated to their work, our son has found himself again and values his life.

We looked at a lot of treatment facilities before deciding on Northbound. We were concerned about choosing the wrong facility that would end up having a negative effect on our child and waste a lot of time and money.
In short, here’s a few of the reasons that impacted our decision to go with NTS:
a) Great reputation. We kept hearing really good things about their staff and program
b) Faith based options. We liked that this was an option for the clients that wanted to integrate their faith into the treatment. It should be noted that this is an option and they absolutely do NOT cram this down anyone’s throat.
c) Caring staff. I can not even begin to adequately express how cared for our child has been and how cared for we have felt as parents. There are some beautiful people working here. Kristen, Kellie, Jaana & William are just a few of the staff that have gone above and beyond the call of duty. They are genuine, caring, beautiful people that have exhibited amazing compassion and fortitude in our situation.
d) Drug treatment but also life issues. Their counseling beyond just getting people off addiction is fantastic. They are focused on everything from past trauma to codependent relationships to self-​esteem issues and much more. They work hard to help their clients make life changes that go way beyond just addiction. The tools they teach will help out in all areas of life.
e) Program length. They don’t encourage a «quick fix» and how the average client stays on and graduates to higher levels. They have everything from inpatient to outpatient to working with soberliving houses and much more. The clients can keep progressing from doing treatment and then integrating school and/​or jobs as they progress in their treatment. It’s not just a quick one-​size-​fits-​all quickie treatment and then the clients are cut loose.
f) Facilities & program. The homes where the clients live are super clean, modern and in great neighborhoods. The group sessions are in a discreet business park and they keep everyone pretty busy. They even integrate exercise and lots of organized recreational activities as well.
g) Insurance. These guys are really great at working with your insurance company.
If you’re reading this then you’re most likely intensely searching for an answer and I can only imagine the hurt, fear and heartbreak you’ve gone through. If nothing else I would strongly suggest giving William Walker at NTS a call and talking over all your concerns. I know you’ll be glad you did. He was so gentle and empathetic that I felt very cared for immediately. William is not pushy and will genuinely talk to you about what they offer and if NTS is a good fit for you. It’s worth a phone call for sure.

David Gates. The director of the program. Well because of him. Our son is alive … David has gone above & beyond the call of duty to save our son’s life … There were a few bumps in the road. However David Gates took immediate action !! And now our son is going to get intense therapy &
David Gates has switched our son’s primary counselor to one that will not buy in to our son’s LIES. My word I don’t know what I would have done with out David Gates help. My son would’ve DIED the day after Christmas. He gave me his personal cell ph number … He walked me though every step of the way … I honestly don’t know what we would’ve done with out Northbound. We drove from Bend Oregon on the 27 leaving @ 7am straight through to Newport Beach. We arrived @ 2:45am. So we admitted our son the next day …
It was getting UGLY with our son’s behavior we were loosing our minds. Brian came to the hotel & picked us all up & took our son’s phone immediately. As the phone & texts from the female our son thinks he loves was creating unnecessary drama for all of us. I am so grateful for Brian taking the phone !!! & taking us to the office. They immediately separated us that was a good thing. We then met with David
Of course our son is & was angry. But we have complete confidence in David Gates & the program. In fact our son was acting like a 5 year old & refusing to give me a hug. David in his stern voice said .
«„give your mom a hug“» he reluctantly did. I thank The Lord everyday for David Gates & Northbound. David & Brian are obviously dedicated to helping addicts on the path to recovery… our son will NEVER be able to pull his games on David. & I have complete confidence that he chose a counselor that our son also will NOT be able to bullshit. I don’t care if our son is mad at us. In a year from now he’ll thank us. We’re looking forward to our first family session in February … I have high hopes that our son will finally stop lying because now he has a councilor that he will not buy in to his B.S. Gosh I can’t say enough about the dedication of David Gates… I truly believe in my heart & soul that when I called North Bound if I hadn’t gotten David. Our son would be dead. Instead he’s alive in treatment & our son is also being treated for his mental health problems as well … He’s on antidepressants. Meets with a psychiatrist once or more a week. As well as meeting with his new primary counselor … We truly believe that our son staying @ North Bound a year is what’s best. We are fortunate that we found northbound before planning a funeral instead planning a trip to Southern California to admit our son in North Bound …

What an AMAZING facility!!! Highly educated staff that cares about every single person. The entire facility creates a safe, family feel and this comes from the top. Northbound is changing people’s lives and changing the perception on sober living. I wish there were more facilities of this caliber. Everyone should check out this facility!

I have a few friends that have successfully gone through this program. I can truly say that the program transformed their lives. Prior to going to Northbound these people were an absolute train wreck. One had spent time in jail, another was stealing from their family to support their habit. Northbound’s staff is very experienced, caring and sympathetic. They understood how to deal with these issues effectively. I have also heard that quite a few of their clients have gone back to work at Northbound, because of the amazing experience they had there.

Extremely supportive environment and excellent atmosphere. Most clients return to work at this facility because of the transformation they experience here.
You set your goals and accomplish them while Northbound staff stand by your side and help you develop for life after your stay.

So far this place has been very supportive & helpful. Would recommend for anyone going through hard times & looking for a little encouragement. I like this place because it’s not pushy like most treatment centers. They let you be yourself & set your own goals. So far I am pleased & wouldn’t rather be anywhere else.