Royal Valet

I went to Mr BBQ restaurant in Fullerton that uses Royal Valet. Mr BBQ forces you to valet park your car which is normally no big deal but when the valet company returns the car with a dent and won’t cover the cost for repair its a problem. When I left Mr BBQ it was dark and raining and it was not easy to see but before Royal Valet took my car they inspected and saw no dents. First thing the next morning I went out and saw the dent on my car, I immediately tried to contact the valet company including contacting Mr BBQ and had no luck. I had to drive back over and speak with Royal Valet directly.
Once I spoke with Royal Valet, the «owner» Mike Phan, said he would take care of the problem. I emailed the insurance agency and she replied «they have decided not to move forward with the claim, since you didn’t file the damage on the premises». Mike Phan also never returned my texts. He did not even have the decency to reply to my several attempts.
Do not use this valet company or have them park your car, they do not stand behind their drivers mistakes.

Mike was incredibly accommodating and provided an excellent valet service for a private party with challenging parking in a highly dense neighborhood with permit restrictions.

I went to Mr. BBQ and they had valet set up. Hmm valet at an all you can eat Korean BBQ was strange, but alright… Mr BBQ owns both businesses in this plaza so the parking lot is considered private property. They contract with Royal Valet to run their busy parking lot. You are not allowed to self park because it’s valet only. No worries, it’s only $ 1 (not including tip). Very affordable. These guys are fast, friendly, and honest. I get a little worry when I valet because I don’t know if people will take things or coins from my car. Yea, I have trust issues. But I got my car extremely fast and everything was there like it should be. There are about 6 young guys running back and forth so they are on it!
I’ve valet many times at different types of places. Royal valet don’t treat you differently by the types of car you drive or the way you dress, which I like a lot. Nor do they provide half ass service after accepting tips. Both my driver and passenger doors were open by the time I got to my car. I had better valet service here than at Fig & Olive and Scott’s restaurants!

The service provided by this company is over the top. They are very professional and definitely treat you like royalty. These guys came early to set up and were ready before my guests arrived. It is safe to say that I have found a great company that I will be using for future parties and events and will be referring them to friends and family without second thoughts. If you have any events and need valet, use Royal valet!!!

Royal Valet provides excellent service with a smile! They are a group dedicated to providing the best service they can, and strive to do everything they can to make your valet services above all others. Would recommend to anyone!!!