Vu Alan, MD

Dr Vu is a great doctor and I have never had a problem with the front office ladies. Call and leave a message they will get back to you.

I’ve been with Dr Vu in Cerritos and after I moved to OC to his Newport beach office. He has helped me through tough times, hospitalization, recovery and staying balanced. I’m a tough patient and he puts up with me. His Newport Beach office staff is bad. 3 days for a return call for appointment, also getting a message to doctor to call about medication issues. Replace office staff and hopefully the those issues will go away.

RUDE LAZY OFFICE STAFF. I like Dr. Vu as a person but I have to say that the office staff is utterly INEFFECTUAL and RUDE. It is nearly impossible to get a phone call returned, make an appointment or get an approval to have a prescription refilled.
Days can go by without them faxing the approval back to the pharmacist. Fortunately my pharmacist is used to this from his office and will provide some pills in the meantime. Last time I begged them to fax back the form and I was yelled at for expecting her to «go out of her way» and then hung up on!
I have had to drive over there more than once just to make an appointment or to force them to fax back a request for refill. I mentioned this to Dr. Vu to no avail. He just shrugged his shoulders. Apparently he could care less that his own staff is causing his patients undue stress. It’s time to go elsewhere!

I usually question reviews that give a poor rating to a doctor based solely on the office staff, but this office leaves me no choice. Dr. Vu is a really nice guy, but I can’t ignore the fact I am unable to make appointments because his office assistant is terrible.
I can get over her rudeness, but it’s nearly impossible to make an appointment with Dr. Vu because she never answers the phone. I literally have to drive to the office to make an appointment because they don’t return my calls. I’ve had to drive there twice now.
I’d love to give a better rating to Dr. Vu, but if you’re like me, you simply don’t have time to waste driving to an office just to make an appointment.

Dr Vu really helped me through a very rough patch. He is a regular guy that is easy going and supportive when you need it. He is not the pushy type which is fine since I am not the touchy-​feelly type anyway. Some patient may viewed that as dis-​interest but he is perfect for me. I referred my friend to Dr. Vu. Yes, getting an appointment can be a little challenging. His assistant screen calls so leave a message. She will call you back. I think the Newport office is close on Friday and he split his time between the 2 offices, that is why communication can have some lag time.

My wife is a patient in Dr Vu’s Cerritos office. I have NEVER seen such a RUDE staff of office people in my entire life! Recently she had an appointment with him and was suffering with severe swollen feet to the extent that she could not even put on a pair of shoes or walk easily. The office manager told me that even though she couldn’t walk, I needed to «pack her in a wheel chair and bring her in, because she needs to be seen!» I was SO shocked by this boorish treatment, I didn’t know how to react. Dr. Vu’s interactions with patients seems to be disinterested and insincere as well. Would definitely NOT recommend.

The office staff is very nice and prompt when answering the phone. They called the day before my appt to confirm. Dr. Vu was very nice and friendly. Would recommend.

Great when you see him but sometimes you need to call back a few times to get a person to answer the phone. Sometimes it takes a while for them to call back.