Mulberry Inn

I rarely change a star after Unilocaling. It only took a DC blizzard to get us to return to the «scene of the crime» where so many things went wrong on our June ’15 visit. The manager told us that she would take care of us if we ever wanted to give them a second chance. When I gave my information, the receptionist remembered our story. It was so unusual that she recalled several things that went wrong during our visit. The most disappointing detail from the first visit was being put in the wrong building.
The second visit was completely different from the first one. We were shown several rooms since everyone knew how unhappy we were on the first visit. We stayed in an efficiency with a full sized kitchen, roomy living area and a king sized bed (at a discount to make up for the nightmare visit). The windows had lots of natural light and the place was cozy. The place was clean. We weren’t afraid to sit down.
The housekeeping manager checked on us and made sure we had towels and extra toiletries. The manager really cared about our comfort. She was mortified to learn about our previous visit.
The only detail that remained the same from both visits was having an employee in the dining area that didn’t seem to enjoy working there. I felt as if I was interrupting her tv time when I helped myself to the milk the the fridge. The complimentary breakfast included: sausage, meat patties, biscuits & gravy, scrambled eggs. hard boiled eggs, cereals, waffles, bagels or toast, yogurt, pastries, oatmeal and grits. There was also coffee, tea and four juices.
Giving management a second chance made a difference.