Time Warner Cable

Time Warner Cable is NOT military friendly. I was gone for the past few days for work purposes and came to all my channels turned off and required a digital adapter. I called Time Warner Cable and they transferred me to 5 different people each of which I had to re explain the issue. They told me outrageously to drive down to the Jacksonville Time Warner today to pick up my adapters, and The place is closed!!! They then suggest to go to a local electronics store to see if an adapter from a different company will work and then refuses to mail me one or have someone drop one off! It’s nonsense! The people I spoke with on the phone had no idea what to do and were in the mentality that if they transfer me they can wash their hands of my issue. I explained to the last lady how I feel working long hours in the marines then coming home to no tv to relax to. Happy Veterans Day she said.

I am so happy. I switched to boingo your internet goes out at least once a day for long periods of time and I call and there is never an outage in the area I unplug it and do all your steps and it still doesn’t work a tech had been to my house 4 times to switch the modem. I think you guys are a scam. And for anyone reading this save yourself the headache

Your hours are posted wrong online and from our actual live customer service reps over the phone. Because of this I’ve decided to cancel the services I was going to pay you for. Well I would cancel them, except I can’t cause when i call your stupid customer service numbers, I get routed through the automated system 3 times before getting transfered to the wrong department, who then gives me a wrong number to contact the local offices to cancel this stupid service from this stupid company. I can’t wait for real companies to move into the area to force you out of business. Thank sweet jebus that boingo provides service on the military base in Cherry Point, because I will never do business with Time Warner Cable again.

This company is UNBELIEVABLE! We had down sized our need with them to internet only and the added the phone line back to have a land line. For the past 2 months they have overcharged us by more than $ 65.00. We have consistently been on hold for more than 40 minutes to speak with a live customer service rep who is useless when they do actually speak with you. They attempt to extort additional money from the customer without providing the service they actually charge for. If you do not pay the overcharge they threaten to cut off all serivce even when we paid the bill and despite the fact that billing advised they had annotated the account for overcharges.
Seriously consider other options before having to purchase a single service from Time Warner Cable. They should be renamed Time Warner Fable. Cause folks what you see on the TV commercials sure is not what you get. And if you dare try to speak with the non-​existent customer serivce be prepared for ultimate rudeness, bullying behavior and the ultimate hang up on your call treatment.
Think HD antenna. Hulu, Amazon Prime, Netflix, keeping a cell phone only, get another carrier for online serivces, save yourself a lot of aggravation. I sure wish I had sooner.