Valet Connection

I would give them 0 stars if that was an option. The drive caused $ 1,400 damage to the vehicle. He gave me his «boss’» number. The boss’ response why are you calling me. So he passed me to someone else, who has since stopped returning emails once I sent him the estimate. So I called the main number spoke to a woman their. She says fax me the estimate. I do than and call back today as it has been 2 weeks. I didn’t talk to you. Really then how did I get your name.

If I could give them no stars I would! Their driver damaged my car and they are denying it. They claim interior damage was done by my sun roof… I don’t have a sunroof! They claim the scratches are old and I did them. Nope the car was brand new! The restaurant is by the water and there are a lot of metal poles nearby which I’m guessing is what the valet hit. I wasted so much time addressing this it’s ridiculous! I went all the way back to file a police report. I have pictures taken with my iPhone that document the time and location when the damage was found. I should not have to worry about this stuff when I go out to eat. I spent good money on dinner and should have a responsible trust worthy driver.

I would recommend Valet Connection for any event, restaurant owner or as a personal shuttle provider. As an Interior Designer and Event planner my client’s and I have worked with Valet Connection and have always experienced a professional and efficient staff.

Having valet service at a private party at my home was a must have since we wanted to avoid gridlock and an angry mob of neighbors crashing the event. Valet connection came highly recommended by my caterer and after comparing prices, we decided to go with them. The service delivered on the day of our event was absolutely excellent. The attendants were well-​dressed and professional. The feedback from my guests was all positive.
I found that setting up the service was not such a great experience, however. Initially, it took a very long time for anyone to reach out to me after we expressed interest in their services. The person who helped us seemed to be a little sloppy and unorganized dropping the ball on our event several times. Important information was incorrect or missing from their contract, including things like the town the event was going to be held at and how many hours of valet service we were paying for. The night of the event was truly great and the level of service provided by the manager sent to us was all we would expect and more. However, the service for the setup was so bad, I plan on looking elsewhere for valet services in the future.