Grand Summit Hotel

Recently stayed here for a conference and overall found the stay quite pleasant. Staff stood out and helped make this a four-​star review — exceptionally friendly and helpful, seemed to want nothing more than for you to have a great stay. The hotel itself was pretty dated and could do with some updating. Rooms were relatively spacious, though the beds seemed to fold down from the wall and therefore left a gap between the head of the bed and the wall, so you couldn’t sit in bed and work as you’d fall into the gap. Rather inconvenient. We ate three meals a day here as well, through the conference, and found the food rather underwhelming. Enjoyed the variety that they pumped out to keep a variety over the course of the meeting, but generally felt it lacked appeal. The BBQ day and the taco day were quite good, and the Gifford’s ice cream for dessert was exceptional and helped make this otherwise average offering quite good. Also the wifi seemed quite reasonable speed-​wise, and was free for the meeting, though not sure if it always is or if that was a special deal.

Rooms are out dated and the beds are Murphy beds (the beds that pull out from the wall) which was not disclosed in description. If they upgraded this hotel it would be prime as the restaurant in the hotel is good and it’s in a good location.

Nice isolated location on the mountain. Food amenities and clean rooms. Outdoor heated pool and jacuzzi a nice bonus. Staff could be a little friendlier. Food was not great for the price at the HAT restaurant. Food was all show and lacking in freshness and flavor.

Stayed here for one night. This place does not deserve more than one night. Super uncomfortable beds. Pull out beds from the 70’s. Rooms are dated. If you neighbors are taking a shower — you won’t be sleeping — Guaranteed!
The outside pools and Jacuzzi are good — complaints here, however we won’t be back.

I recently stayed at the Grand Summit Hotel. I have stayed here twice in the past but this trip rubbed me the wrong way.
First off. Upon check in I inquired if we could upgrade our room as I have done twice before. The man with whom we were dealing with was like let me take a look, but the woman at the counter next to him said «WE DON“T OFFER UPGRADES» in a very angry tone of voice. I’m not sure what I did to upset of offend her with but when I spend over $ 1000 for two nights of stay I want to be addressed with a little bit of respect and decency. We requested a room with a balcony slope side, however we did not get a room with a balcony. I called down to the front desk and was told they had no additional rooms. That was a blatant lie because all the staff was talking about how dead it was and the 20 or so cars in the parking lot proved it.
We requested the third floor also but were placed on the second floor. I hate the second floor because all you can do is hear everyone above you. The room above happened to have what seemed like an army of young children. They did not stop making noise from 6am-​11pm. Despite numerous calls down to the front desk and even knocking on the room above us the noise did not stop.
On the first night we wanted to eat at Camp the hotels restaurant. We walked in and were told it was closed for a private event. Looked to be maybe 6 – 8 people enjoying this private event. We were told to eat at the Moonstruck café (moonstruck is great for breakfast but we wanted dinner and alcohol) We wanted to get a ride over to the Foggy goggle but we were informed they were closed. As we were walking back to the room a sympathetic staff member intercepted us, apologized and suggested the Phoenix, we decided to go there. (they have improved since my last visit.)
Later on we went to the pool hot tub, Now I was questioned for having a water bottle but why not the blatantly underage kids who glass beer bottles around the hot tub? But I digress. We were enjoying the hot tub when a bunch of young children came out, mind you this was around 9pm. There was no adult supervision and the rules clearly state that after 8:30 under 16’s need and adult. These were some very foul mouthed kids in the 8 – 12 year age bracket. Everything was F this or F that, there parents were nowhere to be seen and when I went to complain to the desk clerk who said «Is that water in your bottle»? he was no where to be seen. I would suggest that you make the pool/​hot tub 18+ after 9. It would be awesome for the people spending thousands of hard earned dollars to have some time away from screaming loud children.
We retired to the room and what not.
We were getting ready for the 9am lift opening and even though we had the do not disturb sign on the door the maids began pounding on the door at around 8:15am. What gives? Seriously? 8:15 am Leave us the heck alone!
The rest of the day was with out incident however after the skiing and riding we went to explore Newry and off Mountain stuff. When we got back to the Hotel the kids in the room above us were still in a sugar high and bouncing off the walls. What ever we dealt with it.
Went to go take a dunk in the hot tub around 9:25pm. Pool rules state its open till 10pm. Front desk guy said I’m closing it down, you can’t go in. Unless my watch, cell phone and time in general have changed it was not 10pm. Keep the pool open for the people who pay thousands of dollars to come up to the mountain.
Final day wake up. House keeping did not bother us this morning. I ski’d till 2 and came back. I packed up my gear and went for a drink in the Camp.
I was sitting at the Camp and so were two other guys, the TV’s were on. However there was no staff. After a few minutes a rude Woman comes out of the back room and says «Can I help you guys?» She let us each order drinks than said «Ill have you know the Camp is closed until 4pm today, go someplace else»
We all left disgusted and upset.
Sunday river that is why you will never see another penny from me in my life. Treat your guest like crap is certainly the way to run a business.

We just returned from a family ski cation in Sunday River, Maine.
We chose to stay at the Grand Summit Resort off of the hill.
Happy we choose to stay right on the hill– I would highly recommend doing that. Nice to just ski directly out of your hotel and down to the chair lift.
Our room was OK. Not the cleanest on our arrival. We stayed in a Studio Deluxe Suite. Which consisted of a Murphy Bed and a pull out sofa bed.
The Murphy bed was ridiculously uncomfortable and creaky. We traded with my daughter on night #2 and opted to try the sofa bed. This was slightly more tolerable.
Walls seemed to be quite thin also as we could hear our neighbours clearly.
The location of our room was quite inconvenient and out of the way. We were located in the «south wing». So from the lobby area, where you ski in and check your ski’s, eat. Etc… We had quite a Jaunt. A very long walk down a long cold hall. Into a freezing elevator and then Up to level 1 for our room. So one thing I would ensure on your stay here is that you request to be closer to the main lobby area. The trek we had was quite a nuscience carrying ski poles etc and completely geared up to ski.
The staff were very friendly. Always saying hello and eager to help if need be.
We did request to have a little later check out and were not able to.
Check in is at 6pm– quite late, and check out was at 1030am.

I would definitely stay here again. We stayed in a Studio Deluxe Room. The room had an older décor, but very clean. The staff was very helpful and friendly. The breakfast buffet was delicious.

So it’s a ski lodge, I get it it’s going to be noisy with kids away from their parents sucking down their first shot of Tequila. However, the room #161 to be exact had what Edgar Allen Poe wrote about in the Raven: this unbelievable pipe noise in the walls that was deafening. It kept us up all night. I challenge, no I dare, the owners of Sunday River to walk in that room and last 10 minutes without repeatedly gauging out his eyes with a spoon.
If I ever stay there again room 161 will forever be my nemesis

This place has a great location on the ski slope. Its ski in, Ski out. located right above the two lifts on the left side of the mountain. They Have breakfast buffet every morning equipped with an omelette’s and crêpe station. They have a large heated swimming pool and a jacuzzi as well as a sauna, work out room and message center.
The bad: There are alot of kids here. The walls are thin so you do here ppl walking down the halls in there clunky ski boots at 6 – 7 in the morning. The rooms and elevators seem very old. The cleaning maids always seemed to come at inconvenient times (right when you get back from the mountain and are trying to pile off all of your ski clothes and relax). and the sauna is warm at best.

AWFUL AWFUL AWFUL!!! Drove up 4 hours from Boston and turned around several hours later.
Signed up for a «package deal» here this weekend, which was to include room, lift tickets and breakfast. The construction of this hotel is so poor that you can literally hear every sound in rooms above, below and beside you. I called the front desk, and they moved my room. This did not help – the noise from above sounded like a family jumping up and down in ski boots. This was at 11:00pm.
I called the front desk several times, and was basically told «tough luck.» We decided that it was not worth staying, and drove back at midnight.
The construction of the buildings was very obviously done on the cheap, to the extent that the walls are like paper. The staff is clueless and not really interested in helping out.
Besides the shoddy construction, the type of clientele this place attracts does not live up to anything «Grand.» It’s basically an overpriced dorm in the mountains, with tons of pre-​teens and college students running down the halls, shouting and making noise, with no noticeable adult supervision.
Fortunately, I was able to get a full refund on the spot. Never, never again!
Thanks for a great vacation, Sunday River.