Boston Marriott Newton

This place does not even deserve 1 star but I am not allowed to give them ZERO. The man we dealt with at the desk upon arrival seemed agitated and was rude to us because we were having a issue with our reservation. They are so disorganized and lost all our information from our boss and the paper work. The walls in the room are so thin you can hear everything that is going on around you, even a conversation, and that’s not all we heard. We had to be up at 5am and no coffee place was open. We figured no big deal because there was a coffee pot in the room… except it was broken and didn’t work. I will not stay here again, even though it was for a all expense paid business trip, it’s still NOT worth going to.

Location, location, location. Otherwise just so so based on price. Staff excellent and helpful. Just way overpriced. But, and this is a big but, this is hugely valuable real estate so the price is understandable. So I give it a full 4. 5? Perhaps.

Don’t bother reserving a king size bed as they’ll just put you in a double bed and give you a ridiculous excuse. My friend and I are staying for 11 nights due to work and booked our reservation months ago for a king size room. Neither of us received the rooms we had booked. They stuck us on a lower level in double beds in rooms that smell like dirty feet. They then thanked us for our loyalty as Marriott rewards members. Right. We are in Boston for about 16 weeks out of the year and will NEVER stay here again. The front desk staff was rude and condescending. We stay in a lot of hotels and usually have good experiences. This is not the case for the Marriott Newton.
After having read this review, the staff at the hotel contacted me. My friend and I were both moved to king size rooms (as we had reserved) and were moved to a higher floor. Our rooms are much better. Had we been placed in these rooms to begin with, we would have been very satisfied. We appreciate that the hotel remedied the situation for us.

There wasn’t a whole lot wrong with this hotel per se, but it’s showing its age and clearly wants to be something that it isn’t (a luxurious modern hotel-​resort-​conference center). I was here on business travel for a conference, so fortunately my company paid for many of my expenses; those who have to pay out of their own pocket would likely have an unpleasant experience. This hotel will nickel-​and-​dime you for everything. I expect to pay for parking when I’m in downtown areas where space is tight and parking is hard to come by. This is the first hotel I’ve stayed at in a suburb with plenty of open parking space available, that still charged for parking anyways. They charge $ 10 – 13 per day for Wi-​Fi depending on speed; I selected the fastest option and it was still super-​slow and constantly disconnecting. Fortunately they waived the Wi-​Fi fee for me for being a Marriott rewards member, and I didn’t need to park because I didn’t have a car.
Breakfast is a highway robbery. $ 20 for a standard bland breakfast that’s probably not even up to IHOP standards. They automatically add a 20% gratuity to any room-​service order, but there will still be a tip line on the receipt when you sign for it. Yet another not-​so-​subtle attempt to separate unsuspecting people from their money. How do they get away with this? Maybe because the hotel is located smack in the middle of a residential area with no restaurants within 1.5 miles. If you stay here you’re pretty much stuck with either going far away to get food, or being gouged by mediocre overpriced hotel food.
As for the age: you can tell this place was built a long, long time ago. Peeling paint, squeaky hinges on doors, windows with scratches all over the glass from wear and tear over the years. Small bathrooms with low ceilings, stains on the carpets. Even the room service menu in my room was worn out. I don’t necessarily hold these against the hotel, because things age naturally and as far as I can tell the staff have been doing a good job to take care of the things they can control. Beds are comfortable and have clean sheets. Bathrooms are always well stocked with fresh towels and toiletries.
To summarize, this hotel isn’t bad. I’d say it’s more like «tries to be great but is merely okay.» If it was rated a 3-​star hotel instead of 4-​star and the daily rate was about 40% cheaper, there wouldn’t be much to complain about. However, after checking out I spent the following night at the Hyatt Boston Harbor near the airport, and the contrast was like night and day (see my separate review).

The lobby is quite spacious and love the modern décor. Totally an A+ for the Infused Water with fruits which I didn’t get to sip =(We get a number to put in our car for parking in the hotel. The hotel is on the hill so we had to go down to the second floor where our room is located.
Our room was literally a few seconds from the entrance to the pool and fitness center which was stock with hot/​cold towels and my friends mentioned there were fruits.
Wow the bathroom was indeed small yo but a huge mirror where us three girls couldn’t squeeze in to do our hair and makeup lol elbows on elbows.
The beds were comfy as I shared with my bestie and her sissy gets the other bed to herself hehe. We had an okay view to the lake as our window didn’t have a balcony as the others were facing towards the lake.
All of us took advantage of exec rising even we are on vacation lol and the pool was so nice.
I really like this pick that my friend Andrea G. booked through
!

I have a hard time believing all the spotty reviews for this hotel, as my kids and I recently stayed here for 4 days/​nights and we were really impressed by this place!
We booked on Expedia and got a decent nightly rate. The hotel info said that there was a daily charge for parking, but we were never charged for this (nice!). The lot itself is huge and well-​lit, so there never was a problem with our car.
We got to the hotel earlier than the posted check-​in time (we were there around noon), but the man at the front desk said there was a room available for us nevertheless. I asked for one overlooking the Charles River, and we got one! Our room was lovely and clean, with two queen beds (we found them very comfortable). We were able to adjust the AC easily. Lots of storage. In-​room safety lock box in a drawer. Small-​ish bathroom but clean and all fixtures worked fine. Super in-​room refrigerator. And the view was lovely! The Chrles River, with the occasional kayaker rowing along, or family of ducks, and one day there was a heron regally perched on a rock by the riverside, and one day there were two swans swimming! Yes, we loved the view!
We opted not to dine in the on-​site restaurant, preferring to explore Boston and Newton and neighboring ‘burbs for our meals out. We did, however, like that there was a Stabucks in the hotel! Very cool.
The indoor swimming pool is beautiful — one of the nicest I’ve seen in a while in a hotel. And wow, the fitness center was fantastic! My kid used that a lot and I saw how nice it was.
I liked how they have a complimentary shuttle that brings you to and from the Riverside T station up until 8pm at night. We used that service and it was great (if you drive to this station, they charge you $ 6 or $ 8 to park there). The shuttle’s the way to go.
I checked out the conference rooms. (There was a big gathering of dance competitors or dance accademies there while we were there); the accomodations for conferences are quite nice. Roomy rooms, lots of space. I heard attendants chatting in the elevators; they all seemed happy with the facilities.
There are free USA Today newspapers daily.
Check-​in was quick and I didn’t even have to check out: the bill was slipped under my door the night prior, there were no additional charges, no surprises and I just left in the morning. Couldn’t be smoother.
One small gripe: we weren’t impressed wtih their shampoos and conditioners provided. The body lotion and soaps were okay, but the hair products were extremely drying. Next time, we will bring our own.
We would definately stay here again.

Staff is nice. Hotel is over priced for the condition of it, but the location is good. Right off highway. Awful and overpriced food

Don’t be deceived by the size and elegance. Rooms are no different than any other chain. Beds seem smaller, though. Worst night of sleep in a hotel ever. No free wi-​if is a huge fail. My biggest gripe is the Starbucks in the lobby does not open early. You accommodate travelers, you need to open by 5:30! Will not stay here ever again.

Reasons I rated it a 4 Star:
Nice scenic location; better location than most busy hotels in Boston
20 minutes from the city
Needs upgrading: Exterior of Hotel; Pool; Restroom Equipment
Great beds
Food needs flavoring and is a little pricey
Clean gym with up to date equipment.
Parking was never an issue
Lots of Green Bushes (ahh fresh and natural oxygen)
Great beds!
To avoid toll the toll fees, use the Detour option on a GPS, it saved us $$$. Too bad we figured this one out two days prior to our departure.
I’ve been to better Marriott Hotels but must admit it wasn’t all that bad, comparing to other hotels located in the city of Boston. It needs a little upgrade; the outside reminded me of a convalescent home or something; however. the interior wasn’t so bad. Our room had a river/​lagoon view, which we loved waking up to. I loved being surrounded by lots of trees/​green and watching the ducks in the river/​lagoon was pleasant. It was quiet. Parking was never an issue. The gym was clean but small wtih up to date equipment. We stayed in room 559 and I loved the view. There are entrances on different parts of the building, to avoid long walks to your room from the main entrance (you’ll need your room key to gain entry.)
Best Clam Chowder can be found in Waterfront (sorry, forgot the name) and Legal Seafood. Our bill was outrageous at Legal Seafood but that was because the lobster sandwitch was priced at $ 28.00! The calamari at Legal Seafood was expensive and a waste of money.
Best Italian: Florentine Café in little Italy… great, great, great! With the help of a little salt, it was delicious and location was great!
Best Cannolis: In little Italy, a Caffe Vittoria next to famous Mike’s pastry! Best expresso and cannolis– so yummy
We ate at Plagiucas in Boston’s Italy… bad service, hard stale bread; I had to ask for several things; steak was chewy… no bueno!

We stayed here for a wedding; thank goodness the bride & groom were able to secure group pricing because I would have been seriously disappointed in the services at full cost.
Pros:
— Didn’t have to pay for parking (no attendant the whole time we were there)
— Housekeeping brought a nice stack of extra towels very promptly after they were requested.
— Plenty of hot water in the shower
Cons:
— TINY bathroom (could barely close the door while standing in the room)
— Paper thin doors — woken up by drunk guests multiple times the first night, and come 8 AM, we could hear every door up and down our hallway opening and closing.
— Despite requesting a King room, we were given a room with two doubles — pretty cramped accommodations for a married couple used to a King bed.
— Bed was pretty uncomfortable and pillows were very floppy.
— The night before the wedding, a group of guests (around 20 – 25 people) gathered in the hotel bar area and the servers were extremely surely, as we preferred to mingle and chat rather than sit down in the inadequate seating areas.
Could have been worse, but it could have been a lot better. Seems like this hotel could use an upgrade.

The room was comfortable – for one person, but too tight for two. The most important part is that there is no room safe. Since we were there for a long weekend of family celebrations, I had to take all my jewelry with me every time, along with iPads and cameras. The hotel offered a safe in the lobby, but that was totally out of the question. I needed to access my safe a few times a day, and each time wait for someone at the reception to have time for me???
Saturday at 4 pm, as we were getting ready, there was no hot water! We showered and washed our hair in less than lukewarm water.
Also, there was no makeup mirror in the room, and they charge for parking!!! There is a huge parking lot in this hotel that sits on the intersection of a few highways. How do they expect guests to arrive? After negotiating with the reception desk they agreed to cancel the $ 10/​day parking charge, but why even start this way?
Then I had a flat tire. It was almost midnight and the lobby was deserted. The receptionist on duty had no one else to serve. I asked her for the local AAA, but she told me to call the number on my membership card. That was a NY number and I needed MA number. I asked the receptionist for a name of a local tire place, and she told me to look it up on my phone. Zero attempt at helping me at midnight. As I was exhausted, she said she’d leave me a list in the morning.
The ice-​making machine was broken, but I was directed to another floor in long corridors.
In short, I would never stay there again.

This is our go-​to Boston hotel. We’ve also stayed at Hyatt Cambridge, Embassy Suites Waltham and Intercontinental Boston. Marriott Newton is conveniently located to visit family/​friends in the area and rates are much more reasonable than other nearby hotels of the same caliber. We were upgraded to a river view. Rooms are small — you get what you pay for. Most important to us are comfy beds, cleanliness, good food/​room service and location. We will have to check out the pool next time.

Layout of the place is confusing, and many of the rooms are far from the elevator. It’s like walking in a maze. There is complimentary wifi in the lobby only. There is no wifi unless you purchase it for I think $ 12 a day. Complete turn off. Parking is $ 11 a day.
Rooms are well kept, but the sheets and blankets were all wrinkly upon arrival. Decent cable selection though. Service at front desk is friendly and welcoming, not so much when there’s a long line. I don’t remember the person that attended to me, but she seemed a little antsy and couldn’t wait to finish my check in.

I’ve been traveling professionally and personally for over 20 years. There was a time not to long ago where Marriott hotels were 4 star lodging. Boston Marriott Newton is another example of Marriott hotels falling behind!
Upon seeing the building as I exited off 95. I could see right away this was not going to be one of the nice Marriotts left. Once I parked, o and by the way they (criminals) charged me $ 11 a day to park in a LARGE parking lot. The hotel entrance reminded me of a casino in Vegas from 1981, very outdated. This also refers to the lobby, carpets, rooms etc.
Food room service was horrible. In room internet was spotty. Each room has its own private patio, but the draft coming from the door was bad. Finally, i timed it, it took faucet and shower 3 mins on average to supply hot water. When I called the front desk, maintenance showed up quickly and explained I was on the tail end of the water loop… tech shrugged his shoulders and walked out.
…and you get all this for $ 191 a night… criminals!

This place is deceivingly huge! And for such a large hotel they do a great job of making you feel like a special guest. All the staff I encountered were friendly and willing to accommodate. The rooms although not breathtakingly modern didn’t necessarily feel old.
There is a nice little coffee shop in the lobby, as well as a full service restaurant, bar, and lounge area. Although the food in the restaurant was decent, the prices don’t match the ambiance. You’d be better off having a burger and beer in the lounge area.
There is also a concierge lounge on the top floor, with some nice food and drink offerings. While I was there around 6PM they were offering complimentary beer and wine along with snacks (although I think this is only on Tuesday nights).
It’s a good place to stay, and close enough to Boston proper.

Jerry Winston and Lydia at the Riversend bar are great. They will do anything for you.
If something is not right, they fix it. Lydia makes a great margarita and Jerry is a great manager.

It was a very busy week in Boston and hotel rooms were scarce. We decided to stay here as it was the only option. It is a large convention type hotel. Rooms are small and bathrooms are tiny. It is clean, but that’s the only positive Thing I can say! Rooms were pricey, we ended up paying around $ 400 for one room, one night. Hotel was full.

I attended a wedding here on Saturday. Wish I hadn’t. The bridal party entrance was delayed 30 – 40 minutes because of a seating mistake. The bartenders were unhelpful and unfriendly. And lastly… the food. The food, if you could call it that, was a baked fish with mixed veggies. The plate came out steaming hot meaning it was under a heat lamp for some time. This melted the baked fish into an unrecognizable clump of something I’ve never seen before. It reminded me of something my elementary school cafeteria lasagna, only fish, and much much worse.

Having staying here several times over the last few years I must say it’s not my favorite Marriott property.
To start off the hotel rooms can be stinky on occasion creepy and outdated. It is truly hit or miss with the room that you get. Some are better than others… This time I was in 107 again which I loved!
Why not a two star review then? The support staff and the room service and the Riverbend breakfast. Hosting meetings here is super easy and people really enjoy it if they’re from the area. If I didn’t need to be in their backyard I wouldn’t stay here. Tons of Marriott properties in the area.
Back to the not so positive the concierge lounge is one of the worst believe it or not Albany, New York is better. Typically I arrive around 715 and the place looks like a war zone. Being a platinum elite member, yes some of my peers are gross and nasty but all I really want truly all I really want is cold full-​size drinks. Not alcoholic. Just COLD water. Not room temperature.
Never had an issue with a wake-​up call. but then again I get myself up. Since I do this by myself every other morning, I don’t rely on someone else to do it while I’m here.
2.5 to 3… not more not less. And not a bargain.

First of, i’m a huge fan of starwood properties. Now, my first impression when i hear marriot usually are oozing out with positiveness, at least from my past experiences and what i heard from friends and family.
Well, not this time! Stayed here for five nights and all five nights with no internet! Not because they dont have it, but because trouble connecting with the internet. I thought it was my phone, but i confirmed it with few other strangers that I met in the lobby who were having the same problem.
Fixtures a little bit out dated.
Desktop in business center are crappy!
They do have bar and restaurant to wind down after long day at work :)