Devaney Energy

Almost went with another company due to flyers sent to me with low pricing, much lower actually. What Michelle at Devaney informed me of is that the prices I was getting quoted for were an introductory plan with no service plan. Devaney is one of the biggest companies in my area (Boston) with a great track record. Glad I wasn’t swayed to the other side, my apologies Bob. I overreacted when we spoke.

Don’t use this company! They may seem really frindly at first but become ugly. We confirmed our contract end date in April then received a delivery in July without any notice or approval. We got home and there was a bill for 100+ gallons of oil… in JULY who needs oil in July? This a company who just does what they want and you get to pay. Please go with some one else if you are considering this oil company or you too could have them randomly deliver oil to you house without any notice or your approval/​asking.

My Mother has been on a service account with Deveney for oil and maintenance and had good service for years, but recently through their miscommunication has almost been without heat multiple times during this cold winter. Their technician found a small leak in her tank, and recommended replacing it, but didn’t mention that this needed to happen immediately. About a week later, she ran out of oil on a 10 degree day, and when she called Deveney to see why they hadn’t filled the tank, they said they couldn’t fill it because of the leak. WHY DIDN“T THEY MENTION THIS BEFORE SHE WAS OUT OF OIL? She is now in the process of switching to gas, had to have an emergency restart, and will run out of oil again before the gas burner can be started, but in the meantime has run out of oil AGAIN, and Deveney has refused to refill. This is difficult to rate, because she has had good service in the past, their technician was very knowledgeable and thorough, and the Service manager she spoke with is justified to not want to deliver oil to a leaky tank. The issue is that Deveney put a stop on her oil deliveries without informing her in the winter! This is completely unsafe, and completely avoidable.

Devaney advertizes that they will never let you run out of fuel oil. Well, in the worse blizzard, that is exactly what they did to me. I ran out of oil at 10:00pm. I alwasy pay my bills on time and was an excellent customer, but during the cold spell they left me «high and dry» and very cold. Only an answering service, no on on call at night. Had to wait until the next day to get help. No appology for letting me run out. You really get to learn a lot about your oli company when they screw up and then are no where to be found.

We have used Devaney for 14 years and have always been very responsible when a heating problem occurs. technician this week was an example — came within an hour of calling and customer service was great in responding with some documentation we needed.

I really feel bad for writing this but, DO NOT BUY OIL from this company anymore. My grandmother has been a loyal customer of 30 years to James Devaney and it seems in the past 5 — 10 years their service has become questionable. They have not delivered oil on numerous occasions of us calling to have it delivered. They would only deliver oil when their bill was paid in full and they wait until your completely out of oil and they have to bleed the system for them to put oil in. Why would I want sludge inside my oil burner when I called you before it ran out??? May I remind I called 3 times within a 2 week period. I feel that twice is already too many times. May I remind this all happened this winter. Fortunately enough I have officially started the conversion over to gas heat because it is rediculous waiting for oil that should have been delivered on time. Did I also mention their price for oil is just as crazy??? You are a company in a competitive market. I would believe that the price would go along with good service but sadly it has not. They have become bill collectors as if we do not pay our oil bill, begging for $ 300 when we have had bigger bills in the past that we payed no problem. Well I’m sorry but this is the last year you get any money from us Mr. Devaney and farewell to your oil and service. Do not continue on this path of greed or your company shall surely fail into the future.

Had a great service visit today in Beverly from one of the technicians, Larry. He was incredible, spent several hours fixing a system that had been neglected for years. Also had to use a few ingenious approaches to set up a new heating zone, he was helpful, friendly, and stayed until the job was done right.

What a pleasure it is to deal with this company. Devany has the best delivery drivers (can you say; smiling in a snowstorm when we were running low on fuel), the most professional and prompt technicians we’ve ever had the pleasure of having in our home, and a billing department that understands if you have a real emergency and need an extra week.

So far Devaney has been really good. We had them tune up our boiler and get our heating system in order the night of our closing — there happened to be a snowstorm that very night! They got us up and running and helped my husband remove a window-​unit a/​c that was letting in all kinds of drafty air.
Each time they’ve come they have been friendly, knowledgeable, super encouraging and respectful of our home.
Rich is our go-​to guy for heat/​boiler related questions, and he has helped us numerous times. He’s so easy to reach via email and will get a technician to our home asap if/​when we need one.
On one occasion, a technician came out and was so excited about our older home, he helped us discover an abandoned chimney that we didn’t even know we had — even our home inspector missed it! Bravo to the Devaney team — keep up the great service and we will be your customers.
I took off one start because after our most recent oil delivery, the delivery technician put an adhesive sticker on the clapboard siding on the front of our house at the oil fill line with the company name and phone number. We didn’t authorize them to use our home as ad space. When I removed the sticker, the adhesive left a gooey film that now has dirt and dust sticking to it. I will now have to scrub it off our wood siding… not necessary, certainly not authorized, and has created a chore.

I would like to add an update to this review to compliment Devaney’s attention to this matter. I was contacted by Bob at Devaney who immediately touched base with me to rectify the situation. He expressed to me Devaney’s commitment to Customer Service in a very competitive market and I felt that this was sincere. After our conversation, I will say that I am not as adamant in my resolve not to use this company. They do seem to take their customer’s concerns seriously and have a commitment to establishing good relationships.

We’ve been with Devaney for 8 years. Not only do they deliver our oil, but they’ve also installed a new oil burner, water heater, and a mini-​duct air conditioning system and we have been very happy with their service. The old burner kept them on their toes and they have always been punctual and pleasant. It’s a warm secure feeling to be able to like and trust the people who keep you comfortable all year round!

We’ve used Devaney since moving to our home ten years ago and have been consistently pleased with their service, both routine and emergency. Two years ago, we enrolled in their budget program, which has made dealing with the cost of heating our older home with our older heating system a much more palatable process. Today, Rob, one of their techs, came out to our house for an annual oil burner cleaning. He was on time, polite, and friendly, and he left the area cleaner than he found it. I felt entirely comfortable having him in my home. I’m happy to know I have Devaney behind us in this cold weather!

I am quite pleased with their service! I have had to use them on an emergency basis and they are quite responsive!
In the middle of the night when no one else is around — Devaney comes running!

I use Devaney Energy for My Oil and Propane. They have been awesome.

We have an older home, with an older heating system and tank. The previous owners used Devaney so we decided to stick with them since they gave us a good introductory rate. Really, oil heat is an absolute arm and a leg no matter who you go with. I am sure I could shop around and find someone cheaper, but for convience sake we have stuck with them because they are familiar with our system and I have had good customer service the couple times I have had billing questions or we needed servicing (including in the middle of the night).

I called this company in order to get my heater serviced. The person that answered the phone did not ask whether it was an emergency or not (this was in the middle of winter) and transfered me to another department. Upon transfer, I got a voicemail. I left a message and never got a call in return. Since then I have been able to service my heater (by another company). If this first impression is indicative of their customer service (and from reading other reviews, it seems to be), I will not be doing any business with this company at all.

As another reviewer wrote, I also had requested will-​call service when i first signed up in January. I then got an automatic delivery early february. I called again and for a second time request will-​call. 2 weeks after the first delivery, i got ANOTHER one, right as fuel prices were going up. I called for the third time and the customer service woman said it was not in the system and then was rude and questioned me as to WHY i wanted to be on will call. When I said it didn’t matter why, she started trying to sell me automatic delivery discounts and packages. I said no.
Just to be sure I called back a week after that to make sure it was marked in the system as will-​call and Thankfully, it was this time. However, I’m still going to barricade my the pipe just in case they come by again. If I wasn’t converting to gas soon, I’d find a different company immediately.

I’m surprised by the bad reviews. I’ve been using them for about a year and a half when a condo I bought was still under a maintenance contract with them. I’ve had them come out for heating issues twice and both times they came right out and took care of the issue. I’ve also had two maintenance services. Every time someone has come out, they have always been professional and friendly. Even though the maintenance agreements requires auto-​fill ups, coming regularly ensures you don’t run out of oil which can damage your system.

STAY AWAY FROM THIS COMPANY!
We had such a horrible experience with this company we almost sued them, and still might. When we bought our house in 2004, they installed a brand new oil tank and Buderus oil system for somewhere around $ 7000. Two weeks after the installation, in late October, the heat went off. Between that night and 15 months later, we had to make around 30 service calls for the heat going out at all hours of the night. In February, it got below 30 degrees in our house! After months of phone calls and certified letters, I finally was able to talk to James Devaney himself and I demanded that they fix this problem or refund my money He told me that he was cancelling my account because he was tired of coming to my house – as if it was all my fault that the heat was going out! They never fixed the problem. This company is incompetent and unethical. They should be run out of business.
We finally ended up with MacFarlane Oil, and they are great.

I absolutely hate this company and all the extremely rude & incompetent people they employ. If it wasn’t for the fact that my landlord is forcing me to use them as my oil company I wouldn’t go anywhere near them.