Keyes North Atlantic

Keyes North Atlantic has taken care of our HVAC and electrical maintenance and needs for the past 20 years, and they have always been top-​notch and professional. All their techs have been spot-​on in assessing and dealing with the issues in an accurate and timely manner; and are always knowledgeable, courteous and neat. This winter we had to have one furnace installed and another one repaired, and the process was smooth, hassle-​free and outstanding. We recommend Keyes all the time to our friends, as we have found them to be consistently reliable and professional.

We just had a Tesla wall connector installed by Kurt from Keyes. They were really quick and courteous with responses and they even came in under the original estimate. They were recommended by Tesla and we would definitely recommend them to others!

These guys are world class. Just so professional. They did an EV Charger install in my garage, and I can’t say enough good things about them. Incredibly responsive, sensitive to all the extra issues that come with an install. Totally trustworthy — we felt comfortable leaving them alone in the house to complete the work, while the kids needed to be picked up at school.
Kurt’s now my go to for anything electrical and I’d happily pay a premium to work with them.

Poor workmanship, lack of courtesy. They installed a central air-​conditioning system in my home. They failed to properly seal the drip pan under the air handler in the attic. As you can imagine, it leaked from the attic, through the ceiling, all over the bedroom.
Then, they wouldn’t acknowledge my calls or letter. Stay away!

They have the maintence contract on my heating system. I waited days for them to come out in mid winter to repair it… it was too cold and wet for them.

I’m really surprised by the previous reviews! My company owns several properties in the Boston area and Keyes has always done an amazing job with both installation and service. Our buildings have every type of system you can think of, from steam, to electric, to boilers, etc. and Keyes has been knowledgeable, prompt, professional, and very accommodating to to our schedule with each property. They’ve even made special trips after business hours when we needed service in a pinch!
Highly recommended!

They sent a racist technician to my house! The owner gave us a quote on the phone (including parts). We went to Home Depot and purchased the part (a fan) ourselves for a full $ 200 less than the quote. The technician arrived and said we bought the wrong part and the issue wasn’t the fan, but wiring (NSTAR did the original inspection and told us what the issue was). He said he didn’t need to speak to NSTAR and referred to us as «you people» several times, saying we always having a problem.
He was in the middle of berating my sister when my brother walked into the basement and asked him to leave. He had assumed my sister was alone and the sight of my brother shook him up and he packed his tools and left in a hurry but not before exacting some measure of revenge by shutting our heat off. Luckily, my sister knew how to turn it back on else we’d be stuck with no heat until we could find a more professional technician.
What galls me is that they are listed with the BBB (Better Business Bureau — which means nothing) and we found them on Angie’s List!
Keyes North Atlantic, Inc = racist thieves!

Inexcusably late with no phone call and no explanation.
I scheduled an inspection for a faulty furnace for a Wednesday morning. I was told a tech would arrive between 8 and 8:30. At 8:45, I called in and was told the tech was stuck in traffic and would be there shortly. At 9:05, I called back and was told the tech was still in traffic and would be there in another half hour. I informed them that I needed to go to work and wasn’t able to wait. At 10:15, a tech called me to let me know he was outside my house, a full two hours late and despite the fact I told their dispatcher I wouldn’t wait.
Had the weather been bad or had they called and let me know they were way off schedule, I would have been annoyed but understanding. Instead, they waited for me to call them, provided two bogus estimates of when the tech would arrive, and failed to offer any sort of plausible explanation of why they were two hours behind their promised arrival time.
Completely unprofessional and inexcusable.