Monro Muffler Brake & Service

Can’t say enough about my experience at Munro Muffler in Newton. I went there without an appointment, and received great service in a very timely fashion. A gentleman there named Nate was extremely helpful.

Rude and condescending to the person in front of me in line. Rude and condescending to me. This review has nothing to do with the quality of their work as I did not stick around.

Hi this place rocks! Nate has been with the company he told me 10 years and is new to this store to try and fix it he was honest polite then not too bad on the time line exact my service as promised for my 1999 coupon however he did tell me about my coolant not being up to par thank God he did in New England when we get down into the teens my car engine radiator might have froze so I could do a flush he showed me the tool with my coolant in it

Negative reviews are spot on. When I asked how long it would take for tire installation with wheel alignment, I was told it may take up to 2 hours, maybe more. They hadn’t even started after 2.5 hours. I then asked how long it would take and he said maybe another 2.5 hours depending on how bad the alignment was. I was mad and said what happened to the 2 hour estimate and he insisted he would never tell someone that. Not true. I cancelled the alignment and in all it still took 4.75 hours for a tire installation. I’ve never had tire installation take more than an hour and a half and that was without an appointment. I made my appointment 2 weeks upfront. Made no accommodation even when he could I see I was with my 5 yr old. They had a posting for 15.99 oil change, but my car ended up costing $ 48. He quoted that upfront, but I have a feeling no one comes close to the 15.99 price.

This station is in absolutely no way to be trusted!
I’ve literally had the manager here completely lie to me about the availability and pricing of parts for my car (and I see they took down the original Unilocal account to get rid of all the other hideous reviews for this place, including my last one).
One of my shocks needed replacing for my Honda (as well as some other repairs I needed). He also wanted to do more unnecessary work on it which I declined seeing that I was already spending enough money already.
I was already using perfectly good after-​market shocks that were half the price of Honda’s. After I dropped off my car, the manager Nate called me to say the after-​market ones werent’ available any longer and that I HAD to get the more expensive Honda ones ($ 200 more). I said «why aren’t they made anymore?» He didn’t know.
I go to pick up my car, I look on my receipt: lo and behold, there was the after market shocks listed. When I asked him about the Honda shocks, he said «are you kidding? meaning why would he get the more expensive ones?» Like our conversation never happened.
Did this save me a cent? Of course not — the difference in price was used on the adjustments that I declined that he admitted earlier weren’t necessary!
I fully regret not throwing a complete sh$%fit in the store right then and there over this — I was just too relieved to get my car back. Thank goodness for Unilocal.
Another time they charged me $ 40 for an oil change when right outside their door they had a sign for $ 19.99 oil changes. Their excuse was they don’t really do oil changes there, just once in a while since I’m a repeat customer. WHAT!!! Then what’s the sign for?
Do not go to Monro Brake and Muffler in Newton. Read the other hideous reviews. JUST. DON’T!

This place will rip you off. Don’t come here! A clip in my door snapped which holds together the window mechanism. They took apart the door to look at the mechanism and told me that the clips snapped, but no one sells just the clips, you have to buy the whole mechanism and it would cost $ 300! And then an additional $ 120 for labor. Then he told me I owed him $ 30 for taking apart the door and would apply it to the total cost if I came back and he changed it, which is ridiculous. Most places don’t charge just to look at something. I said I’ll check around and did online. I looked around online and you can get just the clips for very cheap ($ 20) and the whole mechanism (including the motor, which still worked in my car) for $ 50-​$ 70! I was so annoyed. He tried to completely rip me off. Looking at the other reviews, it seems to be a general consensus that this place will try to rip you off in whatever way they can.

I am highly disappointed with this Monro location. I thought I had found a reputable and trustworthy garage for my car, and had been coming here for regular maintenance for a couple years.
Exactly one year ago I had them do my shocks and struts. Was up-​sold to the better model, thinking hey, at least they’ll last longer, and be better for my car… etc.
Fast forward one year, I’m getting my vehicle inspected at the dealership and I’m told one of the shocks was installed upside down and has been leaking. This was upsetting to learn, not only because of the amount of money I spent for the parts to be installed incorrectly, but also because of the damage it could have been causing to my car for a whole year. Also, I had been in for other services at Monro after the installation of the shocks, and they apparently overlooked this problem at that time as well.
I brought my vehicle back to Monro immediately after learning of the mistake. The manager first insisted that it’s not even possible for the shocks to be installed upside down. So, in disbelief, he went out and peaked under the car, only to come back and say, «wow, I don’t know how that happened. But it’s only cosmetic, it doesn’t really matter if it’s upside down.»
I don’t care if it’s cosmetic. If I’m paying over a grand for a service, I’d like my parts installed the way they were meant to be installed, not the careless, open-​to-​interpretation-​way the technician believes they can be installed. Please just put them right-​side up.
Point is, we didn’t get one «sorry.» we walked out feeling as though we were inconveniencing them for having to fix their mistake. I will never go back to this place again. It seems you can never find a trustworthy car repair shop anywhere… it just feels like you always end up getting screwed. The poster in the shop asks, «Did we WOW you today?» Oh yeah, we were wowed.

I had a coupon for a $ 12.99 oil change for Munro — of course I was gonna use it. I did the online appointment thing, but never heard back (granted I wanted an appt within 48 hours), so I just called. On the phone and in-​store I talked to Marcus, who was awesome. Although I wanted an appointment at probably the worst part of the day (right after work), he told me to come by and they would get it done.
They were great when I got there — no pressure to buy anything, although he did let me know what I will want to replace soon. None of that «well, this is broken, too, so we will fix it for you for the low price of $ 600 and your left leg.» It did take longer than the «express» places (Valvoline, etc…), but the price is great, and I’m on a tight budget, so I didn’t mind.
All in all, it was a pleasant experience. If you’re not looking for the quick in-​and-​out option, and you live around Newton, I would recommend these guys. I know I’ll be back when I need my next oil change. Marcus was really nice and friendly.

I moved to the area and came here to get my car’s alignment fixed and get an oil change.
They have been honest with me and do the work quickly. Even taking time to just check out my car when I get nervous about sounds.
Staff is very knowledgeable and friendly, Nate is upbeat but blunt when it comes to safety.

Good place. Friendly and knowledgeable staff.
They are quite honest about the condition of your car and usually try to save you money by giving good recommendations.

These folks are total liars. Save your money. I paid to have my wheel bearing replaced. Several months later and several hundreds of dollars later I had to have them redone. There warranty is only 3 months long, which is pretty bad for the industry. They also quoted me a $ 700 repair for my AC. All I actually needed was a recharge and 2 summers since still have cool AC with out the $ 700 repair. Save your money and stay away!