RadioShack

Worst Radio Shack ever! Sammy gives sales a bad name. I have made the mistake twice; no more. They will not take any returns, always have an excuse. Standard answer is, send it back to the manufacturer.
Avoid at all costs.

I bought three replacement rechargeable batteries for my Uniden cordless phone about a year ago from this store. The batteries failed — that is, they no longer hold a charge adequate to make calls in a normal way, whereas the original batteries that came with the phone, and an earlier set of Radio Shack replacements each lasted quite a number of years before needing to be discarded.
I called the manager today to complain about what I considered to be inadequate quality of the most recent set fo batteries in the light of the sales pitch I remember being given at the time of purchase. He (Sammy) was inappropriately hardnosed with me on the phone in my view, refusing to discuss the matter fairly, and absolutely refusing to consider replacement, telling me baldly I had to buy any new batteries after 30 days, later changed to 90 days. It is clear that with rechargeable batteries deficiencies in quality likely will take longer than this to show up, so that it is not an adequate provision to cover sales of junk rechargeable batteries that are over-​hyped by the sales personnel at the time of sale. Grrr!
When I brought up the above point and directly asked Sammy (who wouldn’t give his last name) to escalate the matter to whoever he reported to, he first repeatedly evaded, then refused, not even offering me a head office contact number, and eventually hung up on me. I called back instantly, and he again refused, and evaded discussion in a manner I felt lacked suitable civility.
I came away feeling this was not a store I wanted in my neighborhood and wish they would leave. The problem is what in my opinion are inferior goods being sold around the time of their bankruptcy using up the goodwill of their formerly sound brand name. I could tolerate this if they were civil and apologetic, but not if they try to strong-​arm me and pretend there is no problem with their quality. I think there is, and that the store brand can no longer be relied on if my experience is typical.
Please Radio Shack Needham Street, move out of our neighborhood! Go away!
As for Sammy himself, you may think you are doing what corporate wants, but you have managed to alienate a regular customer enough that I think I will probably avoid Radio Shack in future. Losing a regular customer from the neighborhood through what is perceived as stupid and egregious rudeness has a very large negative net present value; acquiring new replacement regular customers is expensive. My guess is that the manager’s behavior is exactly what higher management doesn’t want. The manager of this store, I feel, needs retraining. Awful performance!

Radio Shack in Newton, MA is the place to go for your electronic needs. Josh is a wiz and so cool under pressure. I went in to upgrade my iphone. He spent the time to explain how the transfer would happen and took care to make sure everything would go perfectly. He can wait on more than one customer at a time and make every customer feel special. I really feel like I’m in good hands with Josh and also the manager of this store who is also excellent. This store has Courteous service, knowlegeable staff, and has products that are a good value for your money. I’d rather spend money at Radio Shack than a monster store like Best Buy. Radio Shack has the customer at the forefront. Kudos to Josh. I hope Radio Shack reads this and gives this man a well-​deserved raise!

Wonderful service, and great prices and return policy. I loved the service though, it was great! There was no line and about 3 cashiers, and the organization and layout were perfect, yet most RadioShacks are like this, this one seems to be super!

Josh is a great salesman, he knows his stuff! They are really nice and he knows what he is doing. Don’t go to the waltham river st radio shack they will disappoint.