Santander Bank

Absolutely horrible service! I signed up with them three months ago because of a promtion they had for a checking accont called extra20, where the bank will supposedly pay you $ 20 a month if you pay two bills online and have direct deposit for atleast $ 1,500.00 a month. Believe me, it IS to good to be true. I have had countless issues with the bank. Right now my account is currently frozen. I am unable to withdraw any money from my account and the bank has no idea why, nor is anyone able to remove the freeze. Everytime i go to the Watertown branch it is the same useless woman Aurora who never knows how to do anything and the manager seems to never work. She always just tells me «You shouldn’t of signed up online! If you signed up with me at the branch you wouldn’t be having problems» Yea ok. Why does it matter how I signed up. I’m still a customer of Santander bank!. After spending an hour with the woman while she tried to find out why my account was frozen she finally gave up. I told her to please call me the next day and tet me know what’s going on because I have bills to pay and I need access to my account. Do you think she bothered to call me? Nope. I had to call her and she said she was too busy today to find out what was going on with my account. When I call the customer service line they tell me there is nothing they can do over the phone and I need to go to the branch to have the block removed. Completely unbelievable and pretty sure what they are doing is illegal. I’m going to close my account with them as soon as I can switch over my direct deposit. Stay away from Santander and especially the Watertown location!

I was also a Sovereign Bank customer for several years. The building is a beautiful old building that evokes the old time sense of banking luxury, but the reality is that now it is a small branch. Upside: you can get safe deposit boxes there. Downside: you expect 10 tellers to be there but there is only one.
The parking lot is large but the bank makes a big effort to protect spaces for customers. The staff always makes a strong effort to help out whenever I go there.

I really don’t like this bank. First of all it’s enormous for NO reason. Like the place is HUGE and never has more than 3 employees OR customers in there. Every transaction takes significantly longer than it would at any other bank. The manger turn over is ridiculous. I’ve met probably 4 different managers since Sovereign changed to Santander. The parking lot really could be put to better use as well.

I’ve been a sovereign bank customer for years. I use this bank/​ATM branch all the time. Since the new managment and name change service doesnt seem to be the same inside. Parking has always been an issue here as well. They have a huge lot but they contract it to the movie theatre next door after the bank closes. Anything to make a few extra $$$. They used to have spots designated for ATM customers but the new managment team doesn’t seem to care… Either I have to worry about blocking the «roadway» or leave my car running in a handicapped spot (especally on the weekends!) Hopfully this is just gowing pains of a new bank.