Suburban Propane

Too bad 0 or neg. stars aren’t an option. This company’s billing and business practices are nothing short of atrocious. Let’s start with the fact we just bought a home and were strong armed into using Suburban. (tricked is more like it at closing). Next, we find we have no meter and no way to know what we had, have, or are getting. When questioned, we got a song and a dance why it can’t be fixed. Tank needs to be pumped at our expense! Tank is over 25 – 30 years old! Propane delivered last day in April. Invoice came last day in May. Harassment started just a week or so after the statement/​invoice! Not just one ‘polite’ reminder or anything like that, but past due, past due, past due, phone calls, and now a threading shutoff notice? You come on my property and see what happens Suburban! I’m not about to put up with this kind of company. My bad for paying a bill 17 days late from invoice statement date. Your bad for bully collection practices! I don’t need you or your famously horrific business practices. Seeking to buy my propane elsewhere, even if it costs more to switch. You don’t deserve a dime of my money or anyone else! Should be federal regulations on essential utility services. Yet, there are none. Seems the propane business is rogue and no one cares but those who have to tolerate their endless abuse and being at their mercy with zero recourse! Maybe, enough negative reviews will put a dent in propane as a fuel source to demand accountability!

Company Price gouges and really seems like they don’t wanna be in the propane business. 4 years now I’ve been on energy assistance. I pay what I’m able and try not to use all of the assistance. But when on energy assistance they legally cannot shut your propane off in the winter months. Well today is the 4^th time in 4 years they knocked on my door and told me I had to pay or they were shutting me off. I told them I was on energy assistance but it didn’t matter. So what little money I had that I was starting to get ahead is now shot. Company is really lousy. If you have the option go with someone else.