Ted’s Pools

Ted put in our pool less than 7 years ago. Even though i have issues with some of the construction i would have given 3 stars if not for their terrible after payment customer service.
We had them install a solar heating system, the panels are warranted for 10 years. When the first panel failed after 4 years they charged us for the replacement and it took months to get.
Now our second panel failed this June, and its September we are still waiting for the replacement. This time they did say they would cover it under warranty but having no heat in the pool for 3 months out of a 4 month season is insane. Even to get their attention after the sale takes multiple phone calls and multiple emails. It’s not just no heat which shortens the season its the system leaks so you have to keep adding water… and because of that chemicals. They build an average pool, not great but not terrible, but once you pay them don’t expect any customer support, warranty help or anything.

Ted’s Pools is the only place to go for a one of a kind personal experience! When we decided to build our pool, we got 3 estimates. When Peter, from Ted’s Pool’s, gave us his estimate, I was quite impressed. Not only was the price comparable to the other estimates, but I felt like they were going to build «our» pool – not the same pool that was built at our neighbors house! Now that the pool has been built, we use them for the pool maintenance! I must say, not only do they do their job but they also take their time to explain things to me! I would highly recommend them to anyone!

Working with Ted’s Pools was a wonderful experience! Everyone was courteous, highly skilled and knowledgable. Peter, the owner, worked closely with us on the design and he and his employees and contractors created a beautiful pool which we absolutely love! They also gave us the best out of 3 or 4 estimates. Would highly recommend Ted’s Pools to anyone interested, not only to build a pool but also to help maintain it!
Tom and Susan P.