Bright Now! Dental

This is the worst everything you could possibly find. I saw a post that said RUN and I agree. Not only is the décor of the office terrible. But they bill you so much money that even with an insurance that covers 90% wont do you any good.
My new dentist laughed at the x-​rays I paid 25 dollars out of pocket to have sent over. They put all 12 x-​rays on one page and sent them over. With half my teeth missing.
Every time I went there I had a new dentist.
Instead of checking my insurance policy they made me get x-​rays and pay out of pocket. I would not have minded, had I been informed of this prior. And when I fought the bill everything seemed me work out okay, but then all of a sudden I started getting bills again. Absolutely the worst worst worst choice of my life

Worst experience ever for my daughter and me. They were the worst staff! What a mess that place is. If your child needs braces I highly suggest that u not go there.

I’m done with this place. My family has been coming here for years and it was fine. Ever since their staff change, we’ve had 5 appointments cancelled on us, 4 without letting us know. I once pulled my kids out of school for their appointments only to find out they were cancelled. I’ve also shown up for an appointment with a card but it wasn’t in the system and they didn’t expect me. They have a different dentist every time I go and each one tells me something different.

Terrible office. I had been coming to this office for 10 years and within the past year, the staff members are all different. Every single visit for the past year has been unpleasant.
No communication between the people working there. Very disorganized.
Will never come back here.

Go somewhere else! This is the most disorganized and rude service provider I have ever experienced. Appointments canceled at the last minute with little or no notification, a frequently rotating stable of dentists (as if they realize how bad the office is and quit???), and shoddy work by the poor quality they are able to hold on to.

Their office is extremely disorganized. Don’t waste your time; go somewhere else! You make an appointment through a call center. I show up for my appointment and could not see the dentist and hygienist at one time. If I knew that ahead of time, I would have rescheduled. They said that the call center does not check when making appointments to see if both hygienist and dentist are available. Strike 1! The dentist was a nice guy though. I received a bill where I was double charged (two full visits). Strike 2, although they did take care of it quickly and easily. I received a bill 6 months later! Strike 3, they’re out! They said the insurance company was unable to find me in their system so the claim was denied. I called my insurance company and they quickly found me. They called Bright Now and faxed them my information. The next day I received a call from their internal collections! I informed them that I took care of it the day before. They said that I should call Bright Now to make sure they received the fax from my insurance company and ask them to put my account on hold until the matter is settled with my insurance company. Putting the account on hold would stop the internal collections calls. I don’t understand why their departments do not communicate with each other or why they cannot read the notes in their database. They should not be calling the day after I did my part to settle the problem and I am certainly no doing their job of communicating between departments. I am never going back!
Also, they want to sell you extras such as florid for adults and dental guards. They claim my x-​rays show I clench my teeth. Of course they sell custom ones. My old dentist never said anything about my x-​rays showing such an issue.

I decided to stop coming here when the dentist told me not to schedule my next regular appointment until I had made an appointment to have my wisdom teeth removed. There is no problem with my wisdom teeth, and I had told him that my orthodontist said I should never have them removed as I don’t have very large teeth, and if my wisdom teeth were ever removed my teeth would shift back, creating space. He was rude and adamant that I needed to have my wisdom teeth out. I sincerely think after my experience and the experiences of my family members, that this practice thinks nothing about what is best for you, but what is best for them to make money. 10 years later I still have those wisdom teeth with no issue…