Lucas Ltd

Lucus LTD was recommended to me from a friend and I had them come out to replace a kitchen faucet and drain and I couldn’t have been happier. The guy who came out was very courteous and professional. I know someone mentioned they were expensive but I have had 3 other plumbers come out for quotes and Lucus LTD was about $ 20-​$ 30/​hr less then the others so I would say their rate is reasonable. I think I found my new plumber!

You get what you pay for and thats good because this place is definitely expensive. But when the time comes and you need a job done right, this place should be the choice. They will bill you for everything.

Great service and friendly staff. I called and talked to a friendly and accommodating scheduler. The mechanic that came out did a great job on our leaking pipe. I highly recommend this company.

I live just down the road from Lucas in Newtown, so I’ve use them a number of times. Simple jobs, and their work has been fine. Courteous efficient office staff and prompt work.
More recently, I had a devil of a problem. A cake of soap really gummed up my old toilet. I probably worsened the situation with a plunger before calling Lucas. The soap could only be removed in sticky segments. The initial service got the toilet up and running, but I had to ask for for additional work two weeks later when it began acting up again.
Jorge (a different plumber) was particularly diligient and a bit o a plumbing detective regarding how this could have happened. A few weeks later, still works great.
No hassle and no additional charge for the return visits. Outstanding business service.

Love these guys… always timely, professional and they leave you with the assurance that everything is handled and going to be fine. I would recommend them to ANYONE who has plumbing issues.

I was very pleased with my experience with Lucas. They were on time, reasonably priced and knowledgeable. My plumber, George, spent a lot of time looking at all of our plumbing issues and made reasonable recommendations. In fact, he actually offered to spend more time looking at our basement plumbing, since he had to charge me for a service visit anyway and wanted me to get my money’s worth! (Of course, when he came the problem we called about had seemed to resolve itself on its own.) We plan to hire them again to install new toilets for us.

I’ve seen their red trucks all over town and decided to give them a call the morning after discovering the cold pipe to our hot water heater was leaking pretty badly. A friendly voice answered the phone at 7:30am and said they could send somebody right over. (They also said on their after-​hours vmail that they’ll return emergency phone calls ²⁴⁄₇ within 20 minutes — WOW!) Ours wasn’t a true emergency since I was able to shut the water off further upstream to stop the leaking.
Alex, the tech from Lucas was on site by 8am and sized up the situation. He was very friendly, very informative, neat and quick to work. We both knew our old water heater was 21+ years old and I suspected it had finally met its demise, but Alex from Lucas Ltd assured me they don’t try to sell unnecessary parts when not needed. He suggested trying to fix the leaking valve first and sweated a new valve in place and refilled the tank. Unfortunately, as I feared, the tank had indeed failed and continued to leak.
By noon he had a brand new (and larger! w00t!) tank installed and humming along perfectly. There was absolutely no sign that he was there — no mess, no footprints, no water — he left the area absolutely pristine, the heater looks like it has always been there and the new joins and valves look super clean with no bubblegum welds.
We are thrilled with our new water heater and also with Lucas Ltd and their customer service. We will definitely use them for all our future plumbing needs.