Allbright Moving Services Inc.

If I could give Allbright Moving Services Inc ZERO starts I would.
My spouse and I moved from a very large 2 bedroom apt downtown buffalo to another very large 2 bedroom apartment 5 blocks away… yes FIVE blocks. The person doing the quoting was informed that we have 7 floor to ceiling bookshelves (and the books to match) so that everyone could be prepared with the correct sized truck. We also advised that our place was large (appx 1,200 sq ft) although only one bedroom is used for sleeping the other is a fully furnished office. They told me no problem… asked that my items be wrapped — no problem… requested that we be completed within the quoted time
problem…Well it was ALL a problem.
Issue #1– The movers are over an hour late arriving, since it was raining I tried to be optimistic however it proceeded to get worse.
Issue #2 — There are only 3 movers — 1 person to stay with the truck and 2 people to move our belongings (into the minuscule truck they RENTED). It becomes very clear immediately that this is going to take longer than the 4 – 6 hours estimated at their pace (EVEN WITH AN ELEVATOR AT BOTH SITES).
Issue #3 — The truck was so small that my UNWRAPPED, yes UNWRAPPED furniture including wooden items are sitting in the RAIN while the movers try to tetris the items into the back of the TEENY TINY TRUCK. They ended up having to take our belongings in TWO trips! Although I requested that they take the truck back and get a bigger one, I was told that this was all that was available.
Issue #4 — The 4 – 6 hour move took 9 hours. YES 9 HOURS, with an elevator, three movers going FIVE blocks for a 2 bedroom apartment. Even the drive to the new place was crazy because the truck arrived 20 minutes after we drove over to the new place.
Issue #5 — So many items were broken, missing pieces or destroyed that it became a test to see what actually DID arrive in one piece. Coffee table — missing wheels, shoe cabinet — in pieces, book cases — some warped due to sitting UNWRAPPED in the rain, Items marked ‘Fragile”.moved with a dolly on the BOTTOM of boxes marked BOOKS.
Issue #6 — Only one of the 3 was obviously an experienced mover and the other 2 day laborers. I didn’t request day laborers, I requested and paid for professional movers.
Issue #7 — I had to argue with Nathan about my broken items and being compensated
Issue #8 — The hour that you have to pay for the commuting of the truck is not included in the hour estimate they provide it is IN ADDITION TO… but that was not included in any of my documentation… so yet another argument ensued.
Issue #9 — When I moved to WNY from Chicago, the movers were so extremely professional that I didn’t realize I’d been spoiled. In my prior move you noted what room the box was for so that each could be placed accordingly… with Allbright, they dumped items where ever was most convenient for them regardless of the box description.
Please save yourself the trouble and NEVER, EVER use Allbright Movers.

This was a horrible experience. I needed to move a one bedroom apartment from Buffalo to a two bedroom house in Hudson NY. The owner showed up about three hours late. Keep in mind we have a six hour drive ahead of us. It took them six hours to pack the truck because the truck was too small. It’s 5:30/6:00 by now. I had my mom come over to watch this because it was unbelievable. She said she didn’t want me to drive six hours this late. She finally gets the key to the padlock and they decide to go ahead and stay at a hotel in Hudson. I’d get up early and meet them there. I left at 5:00am. I get to Hudson. They are a half hour away. They get to the new house. They said «we will be right back. We have to go back to the hotel.» It gets worse. The owner then comes back in stomping his feet like a child. I had to say «don’t you get mad at me sir.» His helper came in with the items and in no order would just drop stuff haphazardly. They couldn’t put my table back together. The lost pieces from the utility metal shelving I had. They didn’t put the marble top back on my dresser…

Used allbright twice to move me and my father in September, and now again in November after my father passed we had to move by the end of the month called and they were able to move the same week very short notice. I would definitely recommend these movers Nathan is very polite and accommodating the price is not to bad either.

I’ve used them twice in the last month. Disappointed. Both times the crew was.late. I’m going back to Rochester for another move but I will not use.

After working with Allbright, I am shocked at the previous reviews. Nathan, the owner, was very courteous and worked around our schedule on short notice. His crew member was also pleasant to work with and together they made a great team. Our couch had a very difficult time fitting into our new apartment but they worked tirelessly to make it work and it eventually did. I was given a flat rate quote over the phone when booking the move and even with the couch problems, the rate was kept the same (and also far below any other companies quote). In short, I will definitely call Allbright again should I ever need movers.

I sure wish I had read the previous review before we had used them! Extremely slow, wasted time putting tape on things that did not need taped! Would not recommend at all! After 3 hours I told them to stop we would finish!!! Just trying to add to the time!!!
I put review also on other websites trying to save someone a headache!!!

This company is a joke; stay away if you can! I paid two workers for two hours. One of them was always on his cell phone, and the other (Nathan) had a problem with his leg, and kept asking for ibuprofen and took breaks every couple of minutes. The loading work done was extremely unprofessional, with box thrown on each other, and furniture pads left unused on the floor. The moving company that unloaded the truck was shocked by the poor job done loading. Had $ 400 in damage upon arriving to my final destination because of bad loading. A two hour work took over 5 hours, for the inability of the workers to perform. I even asked them to take a break, and call a third person to replace the crippled worker, but I was refused to be given what I paid for. Stay away if you can, and will save you a horrible nightmare. You and your wife can definitely load better and faster than this service.