Midas

I think the store is under new management and Keith (the new manager) was very friendly and gave me lots of great advice on what to do with my tires. I went in with an annoying tire that kept deflating. He ended up switching them all with existing tires for a great price and was very helpful.

Originally I had come here to get my brakes and rotors replaced on my car. I had bought the parts online and they were kind enough to just charge me a fee for labor. The price was definitely reasonable! In addition, I had some issues with one of my lug nuts and they offered to help me fix it if I could supply the parts. Gabriel was extremely helpful and very kind. I would definitely recommend coming here for your brakes, rotors, or any other repairs you might need. The customer service and work will speak for itself!

I went in last fall to get my brakes and rotor replaced. They were going to charge a RIDICULOUS price. I had my boyfriend call them and they said they would install just the basic brakes and not the original upgraded brakes. So the price went down by a few hundred and they would clean the rear brakes instead of replacing them. They informed me that the basic brakes would squeak for a lil while Bc they were new. It’s spring now and 5000 miles later it still squeaks and they squeaking only got worse! So I took my car into another Midas. And they charge far less for the same labor!!! niles is a rip off. Never go there!

They deleted my original post even though it was completely professional and accurate. Short version is go some place else.

Once again Joe and Gabe from here came through once again for me! These guys do not give up and know how to make a customer happy! I have referred people here because of the quickness of Gabe (mechanic) and joes (manager) great customer service. I was always hesitant to bringing my cars here other than an oil change but they have exceeded both times I’ve taken my car here and soon to take my fathers car here for repairs. I know there’s another mechanic Moe, but haven’t dealt with him yet. He seemed to have a great personality when meeting him today when I went to pick up my car. I Definitely will continue to come back because of these guys.

EXTREMELY UNPROFESSIONAL AND RUDE!
I am extremely disappointed in the service here. Let me start off by saying that I have attempted several times to get in touch with the store supervisor, Rick Chaquinga, and he has ignored me for the last two months. Sorry this is so long, but I have been wronged greatly by this shop.
I went in to get my brakes replaced and was told I needed more work done than what I expected. Chris, the manager, used extremely complicated language and said things like «if you don’t get this done today, you could kill someone on the road» which of course frightened me. About halfway through the work, Chris came in and told me i needed callipers and roters as well, and that it wouldnt be that much more on my $ 400 estimate (which i still thought was expensive…) After all the work was done, I was charged a whopping $ 900 dollars because Chris had put two of his «best» to work on my car. I paid, and left.
On my drive I felt uneasy, so I tried calling the supervisor, and was told he would be gone for a couple of days. My car was making weird noises so I wanted to take it back so they could look at it. When Rick finally called me back, I told him I felt uneasy about the pricing, and he gave me at $ 150 store credit (because he knew I paid too much for the work done) and then I told him about the noise, and he assured me that it was simply the new break pads and roters adjusting. So I drove home from work, AND MY FRONT TIRE FLEW OFF MY CAR WHILE I WAS MAKING A RIGHT TURN. My insurance took care of it, but when they called Midas they said it was my fault, and that they didnt do anything wrong. Really long story short, insurance investigated, and it turned out they did not put my lug nuts back on.
They have the WORST customer service, and Rick told me rather straight forward that he just cares about taking care of his guys. The customer means nothing to this shop. Take your business elsewhere. These guys did horrible work. And 4 months after the accident, and I haven’t even received a phone call saying «we are sorry.»

The worse rip off place I have ever been too. I will never come here again or any Midas ever again.
First they used the worset oil I have ever used on my car. After one month I had oil problems and another mechanic told me it was the quality of oil. The new mechanic mentioned it might have water, corn oil or other poor substance in the oil they gave me. Might have major damage to the engine if he didn’t caught it.
A year later the «lifetime» brakes I bought on all four pads went out in less than the 10K miles of use. Additionally issue when I came in to buy the brakes at a special promo price of $ 100 a tire. Well surprise to me they did not have the brakes in stock, which they buy from a local parts shop. They sold me the «best» type of brakes for my car, which costs double. Secondly I was told I had no choice because I could not drive my car on the current brakes I had because it was dangerous. Lies and more lies, they played me on being nieve about cars. So I came back a year later to replace these $ 1,000 brake pads and only pay install service of about $ 40 a pad. Again here comes the lies, he glances on the brake and says the calipers are bad on all four plus install, making it a $ 500 service, which they screwed up a year ago. I said no and drove away. I drove 3 miles to Sears for a quick install of the cheapest brakes service on all four which turned out great for $ 300 and 5 years with 40K additional miles and zero issues. Who needs a lifetime warranty when it’s done right the first time.
I called Midas corporate and they told me there us nothing they could do. Each location is managed by a franchise and they only provide the name. They take no responsibility for any location of service or issue. I explained that is bad company practice and the response was why am I calling them ad they don’t care. They said this in a nice and calm way as if they don’t deal with this and should not be taking my call.
I am super surprised Midas is in business, let alone this Midas location. I am very disappointed there are businesses like this still around today. Please for your own good, don’t go there and go anywhere else.

Overpriced and they recommended unnecessary work, unless you just want to give away your money… don’t get your car worked on here. The other repair shop close by is a much better choice.
This Midas recommended 3 things «to start», those were the guy behind the counters words «to start». An oxygen sensor $ 343.70 (parts=$ 298, labor=$ 45 for half an hour), labor wasn’t unreasonable but online the same brand and part was under $ 150.00 and Auto Zone up the street had it for $ 140 (same part, same brand). A fuel system cleaning $ 149.99 (parts and labor). Also recommended a flex pipe replacement $ 169.95 (parts and labor). This is all to start and on top of the $ 45.00 engine diagnostic charge.
Now, luckily I opted for a second opinion and it turned out I didn’t need all that work or additional work. I did let Midas change the flex pipe but got a second opinion on the other work and I’m glad I did. I believe the flex pipe fixed my noise issue but the rest of the work was completely unnecessary. Ironically, the only other thing I need was one spark plug replaced, which Midas «checked» the day before and said the spark plugs were fine. Funny thing is, when I left Midas after they checked the car (including the spark plugs) the engine light was on. It wasn’t on before but now it was. The spark plug, the other mechanic replaced was clearly cracked and now the car is fine, replacing it saved me over $ 500 in unnecessary work.

My review is based on service performed on the end of November 2012. I was replacing some parts in steering mechanism on my chevy astro 2003 and simple oil change on camry 93.

This Midas is the best. Honest workers who take extremely good care of you. I’ll always take my car here.

Needed a muffler strap for my Chevy Cavalier. I bought one at another shop a year prior and it rusted out but it only cost $ 20.00 installed. So I pulled into Midas and they charged me $ 60.00 for just a muffler strap! That strap lasted one year and it fell off! I went to Autozone and bought another one for $ 15.00 and installed in myself. Midas is a ripoff, at least this one is.

I have never been to Midas before, and I have to admit now that I came on to Unilocal them if I would have read the reviews before I went in I may not have stopped in. My brake light came on as I was out and Midas was the first place I seen so I stopped. When I got inside I was greeted by the manager Josh. He was great! as a girl I hate going to car places, so many places make you feel uneasy and ripped off, surprisingly that wasn’t the case. It didn’t take long for my car to get fixed, and it didn’t cost as much as I expected from a franchise car place. Josh took the time to listen to all my questions (and I have a lot), answered them all with a smile and never once made me feel stupid. I would go back here again! I was also surprised that a place that deals with cars was so clean.

I went to this establishment for the first time today and I can say this has been a great experience everywhere else they will charge me and arm and a leg and I felt ripped off, here they were professional Anthony is a great employee he went out of his way to help me in the needs of what my car needed I would highly recommend this place to anyone looking for an honest opinion and if you appreciate good customer service this is the place to be ask for Anthony he will take care of you and can honestly give you excellent customer service from now on this is we’re my car will get the service thanks midas in niles kudos to you

BEWARE! IF I COULD GAVE THIS PLACE NEGATIVE STARS, I WOULD!
THIS HAS BEEN THE WORST AUTO REPAIR EXPERIENCE OF MY LIFE.
I came in to get a quote for brake repair, waited 45 minutes, then was handed a ridiculous estimate for $ 750.00. It was so ridiculous that I started laughing hysterically, which completely aggravated the manager, Anthony the idiot. He was so offended that he started yelling at me for being rude — well Anthony, I would have to beg to differ here considering you completely died and told me there were multiple problems that did not even need to be fixed. After he YELLED at me, I cursed at him for wasting my day and trying to screw me over! Then we started recording him going off and cursing back at us! I will be posting it on Youtube. What a CLASS ACT, ANTHONY! Don’t go here unless you want to be ripped off. You’re welcome!

1^st time customer!
I received a coupon for an oil change, I had never been to Midas so I thought I would give it a try. I was so very happy with the service and also with Anthony who was so helpful. I would highly recommend going to Midas in Niles!
Thanks, for such wonderful service.
Linda

I went there twice to get my 04 mountaineer check with any problems they can find. My dealer was going to fix the problems. Josh the manager was very out going and knew what he was talking about. His expertise will bring me back for any service I need for my car in the future. The shop was clean he gave me an estimate of how long it will take and they finished a lot sooner. I highly recommend this shop even though I live in Chicago I will travel the extra 20 min to get my service done at that location.

What a hell hole. I needed a headlight replaced… but of course waited for about 15 minutes while the front desk guy was helping another customer– sure no problem. But don’t try to extend the conversation! Then an employee called he he took the call before helping me– and I was with 2 kids under 4… Then! He was going to charge $ 35! To replace ONE headlight. Your out of your mind right? He wouldn’t let me use the lights I bought. I thought after the TERRIBlE customer service that he’d be a little more helpful to make up for it. Not at all! When I left he went with all the other workers who have been standing around smoking in the garage. I could clearly tell he was talking about me as they were all staring at me. This place is full of helpless people this was my first and last time ever going to Midas. I went to jiffy lube and they charged $ 10 to install the 2 lights that bought previously!!!

Expen$ive
My 97 Camry was making a bit of noise while idling, so I pulled into here to have it looked at. My first clue should have been that the place was empty… nothing going on… two guys at the counter and two (I think) in the shop, just waiting for a sucker… ahem I mean customer.
They put the car on the racks and quickly point to two pencil eraser sized holes and a weak joint that are all contributing to the problem.
Well after they gave me the look-​see on the shop floor and assured me that I came just in time to and that they could prevent a horrible situation on the highway.
They promptly walked me out front and gave me two alternatives; neither of which were good. The first, spend $ 980, yes nine hundred and eighty US dollars!, on a full replacement from stem to stern. Keep in mind that this 15 year old car is worth about $ 2000. Well, realizing that only a fool would spend that kind of cash, they showed me their cut, fix, weld, and hope for the best, alternative. I was open to this until I saw the price. Yes– even that was a bit steep at $ 332.
Oh, I bought some muffler tape and fixed the problem for about 5 bucks.

My faith in expert knowledge, quality of service and personal interaction were restored this holiday season by this Midas shop! Days after my daughter’s car was serviced by her dealer for brakes, there were obvious issues even beyond the braking system that were totally missed and rendered the car undrivable right during the morning of Christmas eve.
When most service centers are closed, this Midas shop was not only open but fully staffed to get my daughter back on the road for her holiday events by late morning. Their decades of hands-​on knowledge in the auto industry and their commitment to excellent service execution were obvious from my first conversation over the phone and throughout the service.
Upon my arrival they quickly diagnosed the issue and within minutes were in action with a repair plan including tapping their network of trusted partners within the area. It was obvious they both knew what they needed to do and were fully able to execute with whatever resources were needed. Throughout the service their ability to explain the situation to me and consider my personal needs were important in building my confidence and trust in their work.
I was fortunate to meet and experience the personal attention given by the service director and the local manager to ensure that best-​in-​class processes were in in place. The quality and integrity of this shop is lived out by their actions not just words!
I’m glad there are still shops like this that take pride in their technical expertise, critical thinking skills, and commitment in providing personal service!

This is probably the most apt name for a business since the «Cox’s Smokers Outlet». (please see Andy M’s reviews for the pics of THAT place!)
Do you know the story of King Midas? He was a greedy king that was granted a wish and his wish was to have everything he touched turn to gold. Except it backfired on him and he ended up accidentally killing his daughter and not being able to eat or drink. All to get some measly gold. This chain definitely took the name and ran with it. Except its «every car we LOOK at turns to gold — for us!» Don’t believe me? Well, here is what they quoted me once for a new muffler and pipe that attaches it:
EIGHT HUNDRED DOLLARS. PLUS TAX.
And when I demurred and asked to just have the muffler replaced, they did something to it because 2 days later the pipe fell while I was driving the car on the interstate. But oddly enough, even with this fresh damage, and the damage that subsequently occurred when my friends neighbor removed the pipe so I could drive back to Chicago, it STILL did not come to $ 800 to fix when the other shop I took it to repaired it.
Thanks «King Midas» !!! But I am not made of gold, nor is my poor Honda Civic. Greed will backfire on you one day too!