Waited 45 minutes to be told that I could not return my unused phone cover. Have been doing business with this company for over 30 years but they couldn’t care less. They definitely don’t have enough help in the store.
Genny A.
Évaluation du lieu : 1 Warren, OH
If you want great customer service and great cell service do not go to this location. Do what I do and go to Boardman. It is well worth the drive! This Niles location is always busy and never seems to be happy about it. The reps are fast talkers and do not listen to what you need and want at all they just push their specials… even when you explain you are not interested. On Saturday my sister and I went in to switch to the Edge program. 4 lines, 4 upgrades, and we wanted allllll Apple phones. The woman pushed droids so bad I got angry and walked out. Why would you push a cheap droid on a family that tells you we are an Apple family and even have an Apple employee in the family??? She simply did not listen. That’s ok. We went to Boardman and they not only took care of us, but were so amazingly helpful it was more than worth the drive.
Nancy C.
Évaluation du lieu : 1 GIBSONIA, PA
If you are a woman, especially if you are elderly do not go to this store. The male reps lie through their teeth to female customers to try & steal their iPhones for no trade in & up sell things that are not needed. My aunt went to that store & lied about the current promotion, took her iPhone 4S& lied saying they would«recycle it». All reps are shady. Verizon is the devil. Stay away!!!