McDonald’s

Condition normal. Our order was wrong as usual. I have to say, if you visit this Mcdonalds and want your order in less than half an hour use the drive through but check your order before you leave. If you are looking for entertainment with your meal go inside and watch the carnage. We have had many hours of entertainment over the years. From the thousands of incorrect orders to the ice cream cone left to melt on the floor after being dropped and later becoming airborne as it was kicked across the back of the store. And don’t get me started on this new enter your own order option but wait in line anyway so that you can pay, talk about a waste of time and money. They really should install a revolving door to make it more convenient for customers to carry their messed up orders back in for exchange. There are always 3 lines. One to order, one to pick up your food and one to exchange your food for the right food. Make sure you have plenty of time and are in a good mood before you visit this McDonalds.

The food here is the same as every other McDonald’s that I’ve been to. It is normally hot, and as good as can be expected. There are some really nice older folks that meet there for coffee. They add to the décor, and are always «solving the worlds problems» when I see them LOL.
The staff here is the only detraction I have. If you go in, prepare to WAIT to get your order taken. They are extremely slow. Once your order is taken though, the food comes relatively quickly. My wife and I have noticed that the problem is worse now that they’ve gone to serving breakfast all day. I don’t know if it is related, but it seems like a managerial issue more so than anything else. They are very focused on the drive through, and getting the vehicles out quickly, which I can appreciate. It just seems like they put their slowest employees on the counter so as not to slow the drive through. I wish they had the same urgency inside the store.
Overall, it isn’t bad if you do the drive through. Just don’t go inside unless you are prepared to wait for a while.

Had a not so pleasant interaction with a girl employee. Didn’t see her name tag however seen she had a peircing on her face. She obviously doesn’t have any people skills or customer skills. She sounded so rude, taking my order and giving me my order.

Bad service at another restaurant does not warrant a poor review of a completely separate entity. This is a McDonald’s. They’re the same all over the world– staff that probably doesn’t want to be there, and food that is the exact same as everywhere else. The one in Nixa is usually very clean, and has the cute old people that meet every morning for coffee. The food is hot and I’ve never once had a problem with accuracy, living here all my life. Their drive through is open super late on weekends, too.

I was treated horrendously at a McDonalds in Lakewood WA to the point of being refused service & when I contacted McDonalds management to reconcile the incident, I was given an email directing any McDonalds to include my local McDonalds here in Nixa MO to give me a free meal of my choice when presented. I brought the email to the Nixa location and both the on-​duty supervisor and the manager when contacted at her home refused to provide me the free meal that their management requested thru the email. They said that they were an independent franchise & didn’t have to honor anything that came down from anywhere much less McDonalds management from another state. With suggeation from the manager from Washington state, I contacted their corp office on their 800 number and reported this. They also said they couldn’t make them honor the email either, but would report the incident to the owner of the franchise. Nobody has tried to contact me since then about a month ago. And after been treated horrendously in Lakewood WA and then even worse here in Nixa, MO, I will never set foot in another McDonalds again. If I explained the details of how I was treated in Lakewood WA, you would agree with me. Only vist McDonalds if you want to be treated as a third-​class citizen! b.c.