Kimal Lumber Company

We have spend over 10K purchasing building materials that could not be purchased at the «big box» stores or materials that would require delivery because of the size of the order. Each time I visited, I had to deal with the 2 «buffoons» at the sales desk. They are lazy, they don’t care about the customer, and they attempt to make you feel like you are begging them to sell you their material. We showed one of the buffoons the sample material required (which was purchased there) and he still inputed the wrong order. When the delivery arrived, we, as well as the delivery agent, noticed it was the wrong product. So we went back to the store trying to reorder the correct material. The front office buffoon had the gall to tell us that sample we showed him was an incorrect sample and that he had input the correct product number. In other words, instead of admitting his mistake, he has insulted us by implying that it was OUR mistake. The sample was from HIS warehouse, so how can it be our mistake??? He just did not want to admit he was wrong and worst of all, he directly insulted us. The other buffoon at the sales desk, instead of helping us resolve the new order with the correct part number, pointed to a warehouse and sent us off to look for the product. He, then wanted us to return and inform him of the correct part (molding) number. There is nothing wrong with this but it would definitely have been more helpful if he would just take the extra effort and walk us to the location and show us if this is the correct material or, at least, hand us off to another representative (since he did have a two way radio right at his desk). After wandering all over the yard looking for the material, we found out that the molding was out of stock. Why wouldn’t he just input the part number in the computer which will show that there was zero inventory. This is just pure laziness in my opinion. In addition, he told us to call the inventory manager the next day to confirm they had received new inventory before going to him and ordering the material??? Why can’t he communicate with the inventory manager directly and call us to let us know that the material had arrived since they are in the same location. This is another sign of pure laziness and lack of customer service. In my 35 years of business practice, we try to make the process of sales order as easy and smoothly for the customers.
After several painful visits and resultant confrontations with these lazy men, I have had enough and have decided that I should take my business elsewhere. This is a great business that provides items not found elsewhere and they do provide «free delivery»…IF the front men can get your order correct and be more helpful to the customers. It could be a good business but don’t put the weakest link personnel in direct contact with the customer. Both men feed off each other in terms of who can be more lazier, unfriendly, and nonchalant. Truth be told, take your business to a company that believes in customer satisfaction.
One star for poor, poor customer service and satisfaction. If they treat male customers this way, I wonder if they would treat a female customer in a similar fashion?