Boot Barn

Wowwwww!!! I live in LA county and have a bootbarn about 15 miles from my residence in Lis Alamitos… But decided to drive an hour to Norco!!! The drive was sooo worth it! To start. The selection: Soooo much to choose from. Not just boots but also purses to bracelets… necklaces to belts and hats to clothing…
Second. The customer service: I walked in looking to purchase a pair of boots. Johnathan. A very helpful young man who was very well mannered and sooo helpful. He helped me with questions I had regarding the merchandise sold at the store. Explained the proper fit to a boot and what to expect as far as stretching and care. After arriving my daughter decided to get a pair of boots. So he also helped her decide on the proper fit as she also was uncertain of the fit.
Johnathan was very kind and helpful but not pushy. As a matter of fact everyone was very nice and welcoming. Talking to us about their city and location. I will definitely be coming back to this bootbarn in the future. I ended up buying my boots and the unexpected purchase of my daughter’s boots as well!

Boot barn Norco is the best Location around the manager Brittany and her team are the most helpful and educated on western wear so for good service and beautiful people head to boot barn in Norco!!!

Needed to go into boot barn to get work boots for my boyfriend who started a new job. He had no idea what he needed. As soon as we walked into the store we were greeted by a young gentleman. We told him what type of work my boyfriend would be doing and he pointed us in the right direction. A very attentive employee approached us asking if we needed anything or if we had any questions. Which we did and she answered every question clearly. She also provided us with a useful tip about buying a snug size in a certain brand because they become loose after a while. They were absolutely in top of their game. Prices were very reasonable also I was very happy with my trip there.

every time i come here im disappointed, and this last trip finally encouraged me to write a review. i went in planning to buy a stetson seminole hat. The cashier was doing her job, but another woman was standing at the register shooting the breeze about some bad reviews they received, and speaking poorly of the customers who wrote them, loud enough for everyone to hear. i stood over at the hats for about 20 minutes and finally decided to leave. it was not a very busy day, and i shouldnt have to go find an employee when i need help. Also, the prices are about $ 30 higher than the website on many of the boots, and the website was offering free shipping as well. they matched the website price, but it still seemed kind of sneaky to mark them up that much. at every other boot barn the employees are constantly approaching me and asking if i need help, here not so much. We decided this is probably our last visit to this location. I have had ONE positive experience here about a month prior, i ended up purchasing boots, and i was helped by a friendly and helpful young lady who had recently transferred from the texas area..

Beautiful selection of boots. Cute clothes, too. I bought a cowboy hat to replace my designing rating one. Gotta have one for Baja! Friendly staff. I had a friend with me and she said if she could afford it it’s the only place she’d shop for clothes.

Great customer service here. Brittany was so helpful, and attentive. This was my 1^st purchase of western boots, so she gave me the «low down» on them.

The store had so much gear! I loved every min. I was in there. the staff was super friendly and helpful. will definitely be back.

I don’t know if you are aware or it is the intent of Boot Barn to display poor customer service and and air of prejudice. I am an African American woman with southern roots, love of country music and a collection of cowboy/​western boots that I wear frequently.
A few months ago I shopped in the Norco, CA store. I was neither greeted nor welcomed into the store. I was the only African American in the store and observed store associates greet and assist other customers as they walked into the store and shopped. Your store associates watched me shop but did not offer any assistance. I saw and felt the obvious disdain. I left the store.
Today, I left your South Las Vegas Blvd store with the same feeling. I was the only African American shopper in the store. Unfortunately, my experience was not much better. As I entered the store, sales associates watched me and walked behind me and did not greet me at all. Berry, in the sales tent, offered some assistance and was pleasant to speak to. Inside the store, as I shopped the aisles, Boot Barn associates never approached me. They saw me shopping and chose to converse with one another or assist other customers. I left again empty handed and with a horrible, prejudicial impression of Boot Barn.
I will share my experiences and never again will I cross the threshold of another Boot Barn.

Nice store, large selection of western wear and cowboy boots. Staff could be more helpful, though.
I was looking for some ankle high cowboy boots, which they didn’t have. I found one pair, in a small size, that might have worked. However, it turned out it was mismatched, where the color wasn’t exactly the same. It wasn’t busy when I was there, mid day, middle of the week. In my opinion, a sales person should have been right there with me, trying to help me find what I was looking for.
Oh well, I had to order on line to find what I wanted. You would think a store as big as Boot Barn, would carry at least one or two short boots, for those of us who want them.

Very friendly and helpful staff. Wide selection of western wear. Reasonable prices and decent sales.

This is Horse Country! And this store can git ya stylin’ if your a cowgirl or cowboy. Real or Wannabe.
Me? I’m not. So why am I here? To get Mr. B a nice leather belt.
He got two, but I just couldn’t resist looking around.
Gurls — The rhinestone studded belts and way over the top glitzy glammy leather purses are to your left. They don’t do a thing for me. But they have them. Right next to the wallfull of boot cut jeans and turquoise jewelry. I like turquoise and all, but really, does it have to be the size of a Chinese gong?
Guys — To your right, they got belt buckles! You could use them for sewer covers.
Virgin cowboy hats everywhere (you have to provide your own sweat ring).
And then the boots. Duh, yeah, do they have enough! Rows and rows times ten. In every size and color and style. Step out the door in some new fangled ones and you can, in short order, baptize them in the horse manured trail that runs right down the main street in Norco.
And a good place to find a belt for Mr. B. Next time, Mr. B won’t go in there in his Hawaiian shirt though.

After waking up in Big Bear with freezing weather we hit the road and didn’t stop until it was 70 degrees which lead us to Norco, Ca. My b/​f thinks he is a cowboy so when we saw this Boot Barn we had to pull in. What I love about Norco is that this is a horse friendly town where you can ride your horse on special trails on every street and every store had «parking» for your horses!
This Boot Barn has a good selection of clothing for men, women and children as well as boots of course. We found some really cute shirts on the clearance rack and some that were not. For the middle of the day during the week they had quite a few customers. We got really friendly service and $ 125.00 later we were on our way.
We also got to see some of the horses that were «parked» outside so that made the experience complete. We’ll definitely be back here in the future!