Caliber Collision

Great job. I got rear ended and was recommended this place by my insurance. Isaac did a great job… very professional, easily accessible, and did an amazing job of following up and keeping me updated. Can’t emphasize enough how easy he made this experience, and the work was done quickly and perfectly. Couldn’t have asked for a better job. Thank you!

After being involved in an accident and some hiccups with the other party’s insurance, Caliber Norco was a breath of fresh air. I walked in without an appointment and they gladly accommodated. Their customer service was amazing from start to finish. I really appreciated the phone calls for frequent updates (about 5 in the week it took to repair my car). And if you don’t like to be bothered, they’ll still leave a message. At the end of it all, my car looked brand new and was sparkling clean inside and out. Also, if anything is not up to par they will fix it up to one year. I highly recommend the shop and would return (but let’s hope not!).

i had to get the back end of my vehicle repaired after i was rear-​ended. I was nervous about going to a company I had never been to before, but Caliber was AMAZING. I received the best customer service, everyone was extremely professional and friendly, and I received text messages with updates on the progress of my repair. I was very happy with the service and attention to detail on my vehicle. If I need further body work done on my car, I will definitely return. Thank you again for helping my car look even better than it did before the accident. I am a fan of Caliber!

Dealing with the accident was enough of a hassle for me and i wasnt looking forward to the round-​and-​round with the insurance company and the repair shop. To my surprise caliber collision didnt give me any of the hassle i dreaded.
What really impressed me was the way they handled an issue that came up after the intial repairs had been made. The AC was making a funny sound and the alignment seemed a bit off. I took the car back, and again with no hassle, they fixed the problems right away.
You hope never to need a collision repair shop but if you do, take it to these guys.

Had been to this location twice at no fault of mine & both times they were great at keeping me informed through out the process of repairs and claims with the AAA.
The repair work is awesome that they do, my black 2015 car looked pristine when completed but the second time my vehicle was a total loss. If you’re very meticulous then this is the best option for you.

I originally went to a different caliber collision location for accident related body work. After having several issues there, I chose to complete the work at this Norco location.
The experience was absolutely amazing from start to finish. The girl at the counter was very welcoming and I was quickly introduced to Eddie. He made the entire process pain-​free and had exceptional customer service.
I will definitely come here for future car work and highly recommend this location.

Came here as a referral from my insurance company and couldn’t of been happier with the service and outcome of my repairs. Staff was professional from the 1^st phone call till me getting my keys and driving away. Jerry was fantastic to deal with and was very thorough with the process, which helped since this was my first time dealing with car repair and insurance coverage. Received email updates and calls from Jerry as the process happened, letting me know what stage we were at and why there was a delay. I would recommend anyone looking for a place to take their car here. Excited to have my car back and in the best shape. Thank you!

I’ve used this body shop with three different vehicles. They do a good job & communicate with you on a regular basis.
Jake was my service adviser the last time around. Although it was just a minor repair, he took it seriously & got it done as soon as he could get the parts. Many thanks Jake.
Eddie

We recently had to have body work done on our Ford F150 pick up truck. We had a great experience. We were impressed with the customer communication which was frequent letting us know the status of our truck repairs. The staff is friendly and competent. When we went to pick it up, our truck was washed (even looked like they waxed it) and the repair work was excellent. We highly recommend Caliber Collision

After reading some of the previous reviews I was kind of nervous to take my car here. However, Isaac did an amazing job. When I first brought my car in I was told that the dents will be out but bc I have an older car the paint wouldn’t match. I was still content with that. They said my car would take a week to fix but it was ready in 5 days. I just hate that they’re closed on Saturdays. Anyways, when I arrived to get my car Isaac walked me out and showed me my car. The shit was AMAZING! Looked brand new, the paint matched perfectly and he replaced my gas cap. I was definitely satisfied. I would definitely recommend caliber collisions

The experience I had from caliber collision was awesome. I was in a minor accident and they repaired it beautifully. When I picked up my car it looked like a brand new car all shiny and new. I recommend this place for sure. Thank you caliber collision.

I forgot to update this years ago… After taking my car to my own mechanic (since Calibur refused to look at it)
He found a huge mistake that Calibur had made. They removed 2 parts and never put them back when reassembling my car. One part caused the shifting problem and one caused the break lights not to work. After my mechanic informed them of this, the manager sent me a letter of apology and a check for a full refund of the work they did. It was still a bad experience, but at least it was resolved.

My car got clipped by a motorcyclist, needed a paint job and some repairs. I didn’t want to take it to seidners cause I had bad experienced with them on my car, so I decided to try another place. But honestly I think a unknown body shop can do a better job than these people here. It took them a week to finish my car, came in to pick it up just to find out they did a sloppy job on my car. The paint job was horrible ! There were air bubbles, uneven paint job and there were paint being chip off my car. I brought it in to have my car looking new again, but in this case I get more marks on my car. I just hope they don’t break anything in my car like the other reviewers mentioned about their car. Lucky my husband was there to help me double check everything, he notice there were a missing clip to my bumper and told them about it or else I would have drove off and end up losing it in the fwy. I wasn’t happy with the job they did due to new marks on my car and so on, so I had to leave it there till they get it correctly. Sadly to say it’s been there for almost 2 weeks now. This 2^nd time around they better get it right! I’m not driving my car home to be unhappy with it. Hopefully these peoples are more professional than the peoples at seidners and don’t play around with my car and end up breaking stuff. 2 well known body shop and yet they both do shitty job on repairing their customers car. Smh !!! I came back today to get my car and found more marks on my car on top of that the bumper clips are showing and it’s not even at all. Do these people know what they’re doing! Omg, this is so frustrating. I wanted to talk to the manager, but my husband didn’t want to leave the car there any longer than it has and end up with more problems to the car later. This is bs service, can’t believe these people take our money just for a sloppy ass job.

Adrian always takes great care and pays attention to his customers. Great place to get your vehicle worked on :) Trust this location: accountable, quick, great customer service, updates daily, quality work.

Professional and courteous. Highly recommended. They even touched up a paint chip on my front bumper even though the collision happened in the back of my Pilot. Vehicle was returned sooner than expected. Hope I dont have to see you guys again lol. Great work!

This place is awesome!!! I backed into my 2007 Expedition with my car. Called my insurance and they referred me to Caliber Collision. I made the appt for a Thursday aftwr work. The guy I dealt with was Isaac. He suggested that I keep my vehicle over the weekend since it wasn’t too much damage. I brought it back Monday after work. He called me on Friday around 2 toblet me know it was ready. I didnt know what I would see but I was more than pleased. My te uckbis charcoal grey and the paint was matched perfectly. The gash in my door gone. What awesome work!!! And the professionalism feom everyone was top notch. Thanks everyone at Norco Caliber Collision

Fantastic place! I was in a wreck recently and my car was in awful condition, but they were able to make it look brand new! They even washed it and completely cleaned out the inside for me! Justin and the rest of the crew are great and sooooo helpful! Would totally go back in a second!

I had an accident in Riverside County in April/​2013 and my insurance company at the time referred me to Caliber Collision (Norco). Caliber was incredible. Although it took over 3 weeks to get my car repaired, (thanks to things like my car getting broken into at Kia of Riverside when it was sent there with parts for electrical repair. Yup.) Caliber was nothing but apologetic, and helpful. I didn’t have rental coverage with my insurance so 3 weeks out of pocket is a lot to bare but Robert the Manager at Caliber graciously helped pay a portion of that. Jump forward to February 2014 and the malfunction indicator light comes on in my car. I’ve got a Kia Soul and the lack of customer support from Kia Corporate has been shockingly disappointing and frustrating. I’ll social media that experience next. Took my car to Kia HB and that was a joke, took my care out of there to Kia Cerritos and they wouldn’t touch my car because they thought the repair could possibly be accident related and directed me to take it to Kia Riverside. On the way back to work from there I started smelling something like burnt electrical tape and an awful ticking noise in the engine. I wasn’t about to drive this car 40 miles with a smell of something burning. I called Kia Corporate and asked that they help with the tow because Cerritos sent me away and they said no. I called Kia Riverside and asked if they could help with the tow and they said no. I called Caliber because Kia HB and KIA Cerritos best guess was this was accident related so I figured it was worth a shot to see if they could help tow my car to Kia Riverside. Spoke to Robert and he said absolutely, no problem. Arranged for a tow right away. My car was out of commission for over 3 weeks and come to find out it was ALL warranty related. Had nothing to do with my previous accident. Robert contacted me after I got my car back to ask how it was running and how the service was through Kia Riverside. I thanked him for calling and checking up on me and the service I got through Kia Riverside (which was excellent!) and figured he would be asking for reimbursement of the tow. He said the tow was on him. He covered the expense because he felt It was the right thing to do. I was having such a horrible experience thus far. Just when you think customer service and helping someone who is in need are things of the past, you get surprised. Again, I couldn’t be more thankful or appreciative for the generosity of Robert at Caliber. If you have an accident or need body work for whatever reason and Norco is close to you. Take your car to Caliber and ask for Robert. You will not be disappointed. THANK YOU ROBERT a million times!!! I’ll forever suggest you and Caliber for car repair. =)

Recently I experienced one of the worst things that we can experience in our daily lives. I was in an accident and my insurance company (USAA) referred me to Caliber Collision to perform the repairs on my brand new 2014 Corolla. Adrian the service rep took care of my paperwork quickly and with utmost understanding. He also made several update calls throughout the time time that my car was in the shop. He was very helpful and provided me with a link to the work being done on my car the entire time. The shop was able to complete my vehicle repairs an entire week in advance! My vehicle looked and drove the same as when I drove off the lot. I am extremely satisfied with the work that Caliber Collision performed and with the excellent customer service provided by Adrian. I highly recommend this shop if you also end up in the same unfortunate life event.

WALK AWAY!
This has got to be the worst auto repair shop ever! I am military and was recommended by USAA insurance, however, I will never ever come back to this place. I am so mad. My car is worse off than ever.
Took 6 months, 9 visits, parts falling off on the freeway, and two front bumpers but finally my front bumper is replaced.
I get in my car and they broke my electronic DVD player cover by forcing it closed. Why were they messing with it you may ask? I have no idea! But they broke it and that is the final straw! Total BS!!!
Sure they offered to fix it. However, they were not competent enough to simply replace a front bumper. No way was I going to let them mess with something electronic in my car.
Worst service ever!